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Zen's customer service # 1 !!!!!

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2009 at 21:24
drgracer392 View Drop Down
Optics GrassHopper
Optics GrassHopper

Joined: August/09/2009
Location: elizabeth city
Status: Offline
Points: 15
Anyone thinking of the ZEN's should go ahead and try a pair...they are nice and you will be pleased....!!  As far as customer service,  2nd to none best I've seen in along time.....

here's an example,

I pm Charles told him of a little problem i had with my 8x43's.  I also told him i only have these one pair of Bino's,  and I'm not sure what to do opening day is following Monday.
It's Thursday right, so he said tell you what I'll do....I'll send you a new pair so you'll be set
opeing day so you won't miss any hunting,  and just send back the other pair when you get a chance....!!!

WOW...!!!!  I'm at a loss for word's,  this man doesn't know me from Adam.....
and he's taking care of me on my word,  and standing behind his product 100%........
no questions asked....!!!!!!!!!!

Guess what it only gets better,  I asked well if we are going to do this can I upgrade to the 10x43's and I'll pay the difference.....

here is his response......

well they are on back order till next month tell you what, once they come in, 
and we get our back orders filled I'll just swap you for a pair NO's long as you keep the others in sellable condition witch I have......

I'm blown away.....this is buy far the best customer service I have ever got in my 36 years of being on this earth.....bottom line alot of company's could take lessons from him and his ways of doing business ......Excellent

thanks a million have a customer for life....Big Grin

sincerely your Sherman Underwood
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