New Posts New Posts RSS Feed - Where Is The Dissconnect???
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Check GunBroker.com for SWFA's No Reserve and No Minimum bid firearm auctions.

Where Is The Dissconnect???

 Post Reply Post Reply   Topic Search Topic Search  Topic Options Topic Options Page  1 2>
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/03/2010 at 20:38
Dirtdog62 View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: January/29/2010
Location: Chesapeake, VA
Status: Offline
Points: 14

I stumbled across the site/forum by accident and have found it to be a wealth of knowledge.  If I had known from the start that SWFA was also a dealer, I would have placed my order here right from the start, but having just purchased a Nikon D90 from competitor , I discovered that they carried the Zeiss line of scopes at competitive prices.   I ordered a Zeiss conquest 3X9X40 Z Plex from competitor about 5 weeks ago.  I have checked with competitor every 10 days for an update/projected delivery date.   Every time that I’ve called I get the standard “were sorry to disappoint, but it’s not our fault… the scope is backorders and Ziess is not telling us when it will ship/be available.”

After getting the runaround for 5 weeks, I decided to do a little checking into the matter myself.  I had an interesting conversation the Zeiss customer service today.   When I asked them if there was a problem production or an issue with supply and demand, I was told that they currently had over 400 of the Zeiss conquest 3X9x40 scopes sitting on the shelf/ready for shipment in anticipation of an increase in demand inspired by the current promotion/$399 price.  Furthermore, they verified that competitor was an authorized dealer, but that they did NOT have any Zeiss scopes currently on order.  Needless to say, I was not pleased with competitor and canceled my order.  Immediately thereafter, I called SWFA and ordered my Zeiss scope and rings here.

When I placed my order with SWFA today, I was informed by the customer service rep I spoke with that the Zeiss conquest 3X9X40 Z Plex is currently NOT in stock… and SWFA had already backordered this item, but still did not have a confirmed  ETA.  Now I’m left wondering where the disconnect really is?????  No one seems to have the scope in stock, yet Zeiss boasts about having a high inventory sitting on the shelf awaiting shipment????

I’m  very anxious to mount the Zeiss Conquest scope on my new Marlin 1895 SBL  that I already had to literally search  the country  for one of these weapons that are still being allocated and almost impossible to procure at this time.  (FYI If anyone else is looking to purchase this new guide gun, I did find the one and only dealer located in Alaska that does not go through a distributer and I would be happy to share the info)

The bottom line… does anyone know if the issue with the procurement of Zeiss 3x9x40 scopes is with the distributors… or Zeiss Sporting Optical Department????

 

PS.  I was lucky enough to capture some beautiful Blacktail Deer in digital format and posted the link in the hunting section of this forum.  In case anyone here is interested in checking them out, I will post the link here:

 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/03/2010 at 21:03
Steelbenz View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
ROLL TIDE ROLL

Joined: January/03/2006
Location: Heart of Dixie
Status: Offline
Points: 4915
205-690-8160 ask for Nathan.  He's the Importer for the US.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/04/2010 at 12:01
Brady View Drop Down
TEAM SWFA - Admin
TEAM SWFA - Admin
Avatar
Casino Cruiser

Joined: May/20/2004
Location: United States
Status: Offline
Points: 1834

You actually caught us in the timeframe of which we ran out of stock to ordering more stock.

 

We have more on order and will get your order filled mid next week.

 

I gave you 5% off your order to make up for the delay.

 

Sorry for the inconvenience.

 

Brady

 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/04/2010 at 12:10
JerseySlayer View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: January/21/2010
Location: NEW JERSEY
Status: Offline
Points: 45
Now that's Customer Service!!!
Good Work SWFA
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/04/2010 at 14:35
Tip69 View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
Tip Stick

Joined: September/27/2005
Location: Nebraska
Status: Offline
Points: 3483
There you go!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/04/2010 at 18:33
SamC View Drop Down
Optics Professional
Optics Professional
Avatar

Joined: October/01/2007
Location: USA
Status: Offline
Points: 900
That's a great deal!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/04/2010 at 18:57
Steelbenz View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
ROLL TIDE ROLL

Joined: January/03/2006
Location: Heart of Dixie
Status: Offline
Points: 4915
you can't beat that deal nowhere!!!  LOL!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/04/2010 at 19:00
Dirtdog62 View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: January/29/2010
Location: Chesapeake, VA
Status: Offline
Points: 14

Hey Brady,

WOW!!!  That was totally unexpected and greatly appreciated!!! Thank-you very much for the outstanding customer service!!!  Your gesture combined with the expert advice that I have discovered reading through SWFA’s forum archives has already earned my loyalty.

 I want to clarify for the record that I was not in the least bit upset with SWFA for not having the Zeiss scope that I needed in stock yesterday.  The intent behind my post was to get some feedback to help me understand if there is a problem with Zeiss’ ability to make their product available to the customer, or an issue/lack of urgency on the part of the distributors that dealers like yourself are sometimes forced to make your purchases through.   Either way, when I patiently wait 5 weeks  for a product that was supposed to be backordered only to have Zeiss customer service  tell me/verify that the “competitor” never even placed my scope on order  (even though I was told by the competitor on 3 separate occasions that it was) needless to say that  I was NOT happy!!! 

I’m very happy to know that you are expecting to receive your backorder/fill my order next week, but even more important to me is the fact that you are giving me honest feedback and actively engaged in expediting the orders for your customers.   If for some unforeseeable reason you are not able to process/fill my order next week, I’m OK with that as long as the person I’m dealing with is truthful/upfront with me.  Honestly, If I expedited parts for our aircraft in that Navy the way the “competitor” took care of me… none of our aircraft when be airworthy and I would be fired!

I learned quickly after drafting the above/original message that we are not allowed to call out the actual “competitors” by  name because the camera shop/authorized Zeiss dealer that used to have my loyalty had been scrubbed/sanitized by a forum administrator before posting.  No worries… They will never have to worry about filling orders from me ever again.   I’m still very curious as to why so many competitors are currently out of stock on the Zeiss Conquest 3X9x40 Z Plex when Zeiss customer service is boasting that their shelves are filled with that very same scope?????  In my mind there is still a disconnect… I’m just happy that I finally placed my order with a dealer that actually cares about their customer… Thank-you SWFA!!!!!

Sincerely,

Kevin

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/04/2010 at 20:09
lucytuma View Drop Down
Optics Jedi Knight
Optics Jedi Knight
Avatar

Joined: November/25/2007
Location: Wisconsin
Status: Offline
Points: 5389
I'm getting that warm, fuzzy feeling, I love a happy ending.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/04/2010 at 22:55
SamC View Drop Down
Optics Professional
Optics Professional
Avatar

Joined: October/01/2007
Location: USA
Status: Offline
Points: 900
Me tooBig Grin
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2010 at 02:57
Dirtdog62 View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: January/29/2010
Location: Chesapeake, VA
Status: Offline
Points: 14

Hello Brady,

    I'm still patiently/anxiously waiting for that happy ending... Is there any update on shipping status?

 

 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2010 at 08:27
Brady View Drop Down
TEAM SWFA - Admin
TEAM SWFA - Admin
Avatar
Casino Cruiser

Joined: May/20/2004
Location: United States
Status: Offline
Points: 1834

Well Kevin looks like the happy ending has been postponed.

 

When I contacted Zeiss to get a timeframe on our purchase order that included your scope and rings I got a response of "everything is shipping today". Well everything didn't get shipped. We got the scope in but the rings are also on backorder.

 

You ordered the Zeiss Victory 1" permanent rings. These are actually Warne rings with a little Zeiss logo on the bottom of them.

 

We do have the exact same ring in from Warne in stock which is $15 cheaper. Below are the rings with Warne on the top and Zeiss on the bottom. If you want to switch I can have the scope and rings in your hands tomorrow.

 

Brady

   Warne Maxima Permanent Attach 1 RingsZeiss Victory 1 Permanent Rings

Edited by Brady - March/16/2010 at 08:27
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2010 at 08:32
300S&W View Drop Down
Optics God
Optics God
Avatar

Joined: January/27/2008
Location: Burlington,WV
Status: Offline
Points: 10592
 
      Excellent     Thunbs Up Thunbs Up!!!!!!!!!!!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2010 at 08:53
The Apostle View Drop Down
Optics Journeyman
Optics Journeyman
Avatar

Joined: August/20/2009
Location: Adelaide, S.A.
Status: Offline
Points: 409
Originally posted by Brady Brady wrote:

You ordered the Zeiss Victory 1" permanent rings. These are actually Warne rings with a little Zeiss logo on the bottom of them.

 

We do have the exact same ring in from Warne in stock which is $15 cheaper. Below are the rings with Warne on the top and Zeiss on the bottom. If you want to switch I can have the scope and rings in your hands tomorrow.

 
I know which one i'd get!
 
Atleast your wait is not as bad as my wait here in Australia...I've got a Bushnell Elite 4200 4-16x40, Weaver Classic Rimfire 4x28 and a Bushnell Elite 3200 10x40 on order at the moment from a gun shop near where I live. I've had these on order since before Christmas!
 
I've also got a Savage Mark II BTVLSS in .22LR on order...since late November!!!
 
Man, I wish they had SWFA here in Australia!
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2010 at 09:02
ccoker View Drop Down
Optics Master
Optics Master
Avatar

Joined: February/13/2008
Location: Austin, TX
Status: Offline
Points: 2032
SWFA rocks!

Get the Warne rings and be happy!
I use them all the time
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2010 at 23:09
Dirtdog62 View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: January/29/2010
Location: Chesapeake, VA
Status: Offline
Points: 14

Hey Brady

Thanks for the update!  I’m happy to hear that you have my scope in stock/ready to ship!!!  To answer your question about the scope rings, I need to ask if you have a projected shipping date?  I’m currently on the road doing the military travel thing and was just extended another week.  If the rings that I ordered are expected to arrive before the 24th then I can wait.  On the other hand, if you are telling me that the Warne rings are the exact same in design and quality and Matt finish as the Zeiss that I originally ordered and you don’t have a solid ETA/shipping date, then I’m Ok with you shipping the Warne rings in place of the Zeiss. 

BTW, I could use a sanity check… I’m being told that the low rings will in fact give me the clearance that I need to mount the Zeiss Conquest on the full-length XS lever rail mount with standard Weaver crosscuts (picatinny) on my Marlin 1895 SBL 45-70… Is there any way that you can confirm, or will this be a trial and error situation?

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2010 at 04:55
Ed Connelly View Drop Down
Optics Retard
Optics Retard
Avatar
God of no Chihuahua

Joined: December/16/2007
Location: USA
Status: Offline
Points: 24220
" Here's to SWFA....."   
 
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2010 at 09:03
Brady View Drop Down
TEAM SWFA - Admin
TEAM SWFA - Admin
Avatar
Casino Cruiser

Joined: May/20/2004
Location: United States
Status: Offline
Points: 1834

Talked to Sanja at Zeiss this morning and was told it would be 3-4 weeks before we get them.

 

The Warne rings are the exact same fit and finish. If they had the little Zeiss logo on the side you would never know the difference.

 

I’m thinking you will need the mediums.  

 

This guy looks to have the same setup using low rings to mount his 28mm scope. It's almost touching the rail.
 
I would say go with the medium Warne rings and call it a day (the medium Zeiss rings are on backorder) 
 
 
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2010 at 09:07
pyro6999 View Drop Down
Optics Retard
Optics Retard
Avatar
OT TITAN

Joined: December/22/2006
Location: North Dakota
Status: Offline
Points: 22024
looks like a bird sh*t on a scope worthy of the prize.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2010 at 10:06
Tip69 View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
Tip Stick

Joined: September/27/2005
Location: Nebraska
Status: Offline
Points: 3483
I think that's a hog......... but it does look like bird$hit!   LOL
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2010 at 10:11
300S&W View Drop Down
Optics God
Optics God
Avatar

Joined: January/27/2008
Location: Burlington,WV
Status: Offline
Points: 10592
  Maybe a Leupold Custom Shop scope?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2010 at 10:18
The Apostle View Drop Down
Optics Journeyman
Optics Journeyman
Avatar

Joined: August/20/2009
Location: Adelaide, S.A.
Status: Offline
Points: 409
It's definitely a sticker of a Warthog...
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2010 at 10:31
300S&W View Drop Down
Optics God
Optics God
Avatar

Joined: January/27/2008
Location: Burlington,WV
Status: Offline
Points: 10592
  OR a VERY artistic bird.   Bucky
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2010 at 10:33
pyro6999 View Drop Down
Optics Retard
Optics Retard
Avatar
OT TITAN

Joined: December/22/2006
Location: North Dakota
Status: Offline
Points: 22024
not enough splatter to be from the custom shopBucky
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2010 at 20:58
Dirtdog62 View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: January/29/2010
Location: Chesapeake, VA
Status: Offline
Points: 14

OK Brady… I have put my trust/confidence in you… PLEASE Send me the Warne scope rings that are identical to the Zeiss Victory 1" permanent rings currently on backorder.     After seeing the close tolerance between the rail and the 28mm scope (complete with bird $hit) mounted on the identical weapon that I intend to mount the Zeiss 3X9x40 conquest,  I think that you are absolutely correct when you say that I should go with the Medium rings to be on the safe side.  I look forward to receiving my Zeiss Conquest and Warne Rings (Matt Finish/medium size) soon.   Yippee Thanks again for all your assistance… SWFA will be my first choice for any/all future purchases.

 Post Reply Post Reply Page  1 2>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Similar Threads: "Where Is The Dissconnect???"
Subject Author Forum Replies Last Post
There are no similar posts.


This page was generated in 0.359 seconds.