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What up with the Burris Customer service?

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/22/2006 at 12:29
Jeffcamis View Drop Down
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I'm in the process of purchasing a Burris scope directly from the Burris factory with a coupon I won in shooting match. I sent payment in early Feb. I waited a month and called them up. They said it would ship in one month. A month later I called back and asked when it would ship. They told me a month again. The third time I called they said one month again. I began to ask why it was taking so long. The customer service rep seemed very disinterested in the situation and gave no real answers. I asked to speak with someone else. He put this fellow named Gordon on who told me to take a hike and that the scope will be ready when it's ready? When I asked him if this is how customer are treated he told me in not so many words that I might not get the scope till next season!!! Well I just hung up the phone before I completely lost my temper. If this discount wasn't so massive I wouldn't be buying a Burris scope. My question is has anyone had similar experience like this with Burris. Maybe they all just had a bad day?????
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/22/2006 at 16:43
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A bad day???????

Your taking this MUCH better than I would, friend.  

 

I would refuse to be treated like that from anybody.

 

I would keep climbing the ladder to the top of the Burris food chain until I found the guy in charge and then I would let him know everything that transpired from start to finish.

I say this never having owned a Burris scope and obviously I haven't dealt with their CS dept.

 

Theres a problem there and it really needs to be addressed. 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/22/2006 at 22:01
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I feel your pain when dealing with certain customer service reps.  I had a terrible experience with Remington many years ago.  I bought a Rem 700 BDL Classic in 6.5x55 and everytime it fired, the ejected case had a severe ring around the head, almost a case separation.  I sent the rifle and ejected cases to Remington three or four times before they corrected the problem, to top it off during numerous conversations with varies Remington Reps I could over hear them  telling each other, "Tell that guy from Texas I am not here".  Anyhow, UPS made some good money off Remington shipping the rifle back and fourth, and the rifle, it's a real good shooter but it took 6 months. Was it worth the wait and aggrevation, will I ever buy another new Remington rifle, does time heal old wounds, for me the answer is No No No, there is more to it than just the finished product. Good Luck and hopefully somebody at Burris will wake up and smell the coffee, I believe that sometimes they forget who is providing their income.    
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/23/2006 at 12:44
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Perhaps now that Berretta is involved it will get better?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/23/2006 at 12:59
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       Dale,

         What do you mean that Beretta is involved?  Have they become part owners in the Burris corporation?

              Scott

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/23/2006 at 13:42
Dale Clifford View Drop Down
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I can't say as to the exact arrangement, I doubt any one but the lawyers know for sure, but my understanding is some type of marketing agreement was reached, perhaps to increase burris exposure in foreign markets, or someother public agreeable anouncement (use Berretta better marketing stance.) Since the shares of burris are not traded publicly (if they are does anyone know their market letters?)  I have not been able to trace insider trading and if any were sold privately (well). So if you buy a burris and a Sako are they a post burris-Sako berreta, or a pre-berreta Sako? Perhaps Chris has some inside of the trade information?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/23/2006 at 15:38
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  Hello Dale,

             Maybe this is why their new catalogue features a great many of their scopes mounted up on Sako rifles....   I don't know.??  The other interesting item is they,(Burris) came out with a scope that is specifically designed for the Sako quad rifle.  Essentially the turrets are all color coded so to fit with each same color coded barrel on Sako's new Quad rifle that is chambered for the .22lr, 22Win Mag, and then the newer .17 HMR and .17Mach 2.

             I did not know this, but after you mentioned the ties in your last post of Sako, Beretta, and Burris, perhaps this is where they are headed.

                  Could be?!?! huh?

                It seems that not only are politics interesting, but the corporate affiliations, ( read ) are also pretty interesting, too!!

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/24/2006 at 08:40
mary View Drop Down
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Jeff,

   You must have caught Gordon on a bad day.  I talk to him a lot there and have never had a problem with him or any one else there that I have dealt with.  I talk to about four different people from there on a regular basis and maybe you got someone new there.  By the way, if you don't mind me asking, what scope are you waiting on?  I might could find out a little more info for you.  I do know that there are a few scopes that aren't being released until June.  Let me know I will be happy to help.

Mary



Edited by mary
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/24/2006 at 11:06
koshkin View Drop Down
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I was under an impression that Beretta bought Burris a couple of years ago.  They also own Sako/Tikka, hence the connection.

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/24/2006 at 13:55
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I have contacted Burris two times - once regarding pistol scope 3-12x32 Balistic plex being un usable over about 6x and having a very narrow range of eye relief. The second time was regarding a 3-9x32 Short- Mag that was not usable over about 6x and appeared cloudy at higher power. Unfortunately the Customer service was horrible - I was told that is just how the scope is supposed to be etc. I believe them on the pistol scope it's just too much power for a pistol scope, the other was sent back and is still gone. 

 

I have one Burris that I like a 1x short mag and even though I like their balistic plex reticle I will pay more and buy a different brand.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/24/2006 at 14:55
Stephanie View Drop Down
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Jeffcamis,

 

 So where do you stand now on getting that scope? Did you ever contact them back and get this straightened out?

I have never had problems with Burris. I'm sure he had a bad day. But then again there is always two side to the story..




Edited by Stephanie
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/30/2006 at 12:33
chasseur106 View Drop Down
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Though most of what I own are now wearing the Burris moniker, this is not the first time that I have heard of someone having problems with their customer services people.

          Perhaps it is because Stephanie works for a large scope ordering website that Burris is ALWAYS being so nice!

    I thought that it was rather peculiar that a company that produces such fine optical instruments would continue to portray itself as being surly and difficult to deal with as Jeffcamis has stated.  I hope that Stephanie can help him.  

             One guy I know that owns a small shop in Brookville, PA won't even carry their products anymore, because of a difficulty that a young boy had with one of their scopes, and they refused to stand behind their products and "Forever Warranty".

             I hope that the SWFA Pro Staff can help to clear this up!

                                      There is nothing worse than to feel as though you've been swindled and taken advantage of, which is what this amounts to if things are not rectified to the customer's reasonable expectations.  And if we are only protected by large mail order web sites, then of what value is there in buying an American made product?  That is to say that mostly what the company cares about is that amount of money that we spend, and not whether or not they made a mistake.  It is causing me some concern over what happens to the guy that originated this email/forum post, as to whether or not I will buy another Burris.        

                   We could all email Burris and let them know that we know they will do right by the customer, and give this guy what he is asking for and to do so in an expedient manner!!! That way we are giving them the expected behavior that we wish to see from them, and giving them the benefit of the doubt, that they are not jacking this guy around!!!   Otherwise, I will be looking for another scope company to wear on my fine rifles.  I will probably go back to wearing Leupolds.

                Sincerely,

                     Scott

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/30/2006 at 16:21
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I have had nothing but good experiences with Burris, dating back over 4 years.  I do not condone the way you were handled and I'm very sure the Burris organization does not either.  There is simply NO excuse for treating a customer that way.  I would call back, send a letter to customer service and othwise, pester the hell out of them until I get a satisfactory response.  By the way, ALWAYS get the name of the person with whom you are speaking, at the beginning of the conversation, in case something like this happens.

Good luck. Let us know how it turns out.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/30/2006 at 19:35
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Hi; I'm currently having problems with them on an item....I'm not just yet going to tell what it is that I'm having a problem with for fear that they may see this thread and really put the screws to me.

Anyway I bought an item new and seen a quality problem right from the start, I called them and told a man in customer service the problem. He said he thought that it was normal and never had any problems like the one I described. I was busy at work and did not spend any more time with the issue for a few weeks. I double checked the item and seen it was not up to standards and called again and told same story and told them that I would send it to them so they could look at it their self. Then a couple weeks went by, I called them and they told me the item was scheduled for production by a certain date. Well the date come and gone, I called again and asked about my item and they told me they would ship it soon. Well the item did come to me in the mail and I opened the package only to find the exact same item I returned in the exact condition. So as best I can tell the only one coming out ahead in this case is my long distance phone provider.

Like I said I know I'm not revealing too much here, but like I said ....I'm still hoping to get what I should have gotten on the first try or at least the second try.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/07/2006 at 21:36
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My only experience with Burris service was when they fixed the posi-lock feature on my 2x pistolscope with no questions asked.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/09/2006 at 05:38
fourinone View Drop Down
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I thought I'd give an up-date on my dealings with Burris. I just received a replacement for my original item. I sent my bad parts to them on March 8th and just received my second replacement parts May 8th.

I guess I should go ahead and tell the problem to all of you being it looks like I'm not going to end up with parts made in spec.

I bought a set of "Super Low Zee Rings" for One inch scope. Dimension C which has to do with the ring height is suppose to be .044" and I keep getting them anywhere from .027"-.030"

This may not seem to be too much of a problem to you, but these are very thin walled rings to start with and has 25% less wall thickness in them compared to the original design. I checked the one inch through hole before and after tightening down on a base and noted distortion in the hole size that could bring about stress on the scope tube. This may even aid  to the scope slipping in rings?? But the bottom line is they were not originally intended to be this thin in the wall. So at this point I'm just going to give up on the idea of getting what I paid for.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/09/2006 at 09:52
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Hello Fourinone,

        It is unfortunate that you are having problems with the Burris Cust. Service People, however, there are a few points that you must keep in mind when making your complaints. 

      #1)  Newton's Laws:   When an object is at rest, it has a tendancy to stay at rest, unless acted upon by an outside force.

          The same holds true for your rifle scope!  If those rings did not cinch the scope down, then when you ignited the primer, as you carefully squeeze that trigger, your scope would become set in motion after having been acted upon by the recoil of the gun into your shoulder, and then it too would come back and give you scope eye!!!!  not any fun at all    !!!!!

        

               I am not familiar with all of the dimensions of the particular scope ring that you are referring to, however, you should know that all scopes will slip in the rings if they are not fastened down into the rings by means of the top half of the scope rings, Otherwise, we would all be wearing shiners every time we shot our guns and then nobody would be shooting accurate groups with all of the flinching that we would be doing!!   So they have to distort from completely round; i.e. the same size as the scope's main tube diameter, or we all would be missing our intended targets and shooting iron sights, for fear of the pain  

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/09/2006 at 11:41
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I agree with the fact that there is some intended ring distortion / flex when top ring half is tightened down. But this distortion I'm talking about is not present in any of their other thicker walled rings and may not be in these if they had the original intended wall thickness of .044"

In my prior post I stated the wall thickness was about 25% less than it should be but it's more closer to being only 2/3 the intended thickness.

Thanks for sharing a good point in this matter, it may not be as much a problem as I think unless my scope is touching the barrel by about .013-.014 too much.

 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/21/2006 at 02:32
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BOUGHT 3-9X40 FULLFEILD 2 WITH CHEAP SPOTTER. SENT BACK TO PUT IN A FINE  PLEX CROSS N HAIRS. TURAROUND FAIR. THEY DID A ROTTEN JOB. WINDAGE HAIR THICKER THAN ELEVATION, POINTED LINES DID NOT MATCH FINE LINES,NICKED BELL,AND DEBRIS HANGING IN OUTER GLASS. 50 BUCKS. NOT HAPPY. SO APPARENT.THEY PAID FOR SHPPING BACK[I SURE WAS NOT GOING TO.] DID IT AGAIN[THEY CLAIMED] SENT IT RIGHT BACK. REPAIR GUY PUT IT ON DESK OF PRES. OF COMPANY. CALLED HIM. I WAS COOL AND CALM-HE WAS NOT. [EVER HERE OF REDFEILD? HE STARTED IT]. HOPE HE READS THIS.AFTER USING  SOME TRAINING I HAD TO CALM HIM DOWN HE OFFERED A FUND-NO. I SAID JUST PUT FINE WITHOUT PLEX. HE DID HIMSELF. CAN NOT REMEMBER HIS NAME. I WENT RIGHT TO THE TOP-STILL A POOR JOB.THEIR RINGS GOOD. WAIT TILL I SEND IT BACK CAUSE THE TUBE KINKED BEHIND BELL WITH THIER RINGS. THE OLD REP SAID TORQUE THEM DOWN. THE FORCE AND RECOIL OF '06 TESTED THEIR WALL THICKNESS. I BROKE A RING SPREADING THEM TO MOUNT. OLD GUY SAID GET A BIGGER SCEWDRIVER,HE HEARD IT BREAK, THEY REPLACED IT. I GUESS THEIR RINGS AIN'T THAT GOOD.MEASURE THE DIAMETER UP AND DOWN TUBE WITH MICROMETER ONCE. THE HAVE RECORDS OF ALL REPAIRS AND REPLACEMENT. GUESS WHAT, MY SCOPE WAS THERE 3 TIMES THE SAID ONCE. I WILL NEVER SURRENDER NEVER! I AM SURE THEY WILL NOT REPLACE SO THE PRES. CAN USE IT FOR A ASH TRAY. MISTER LEUPOLD WILL DRESS MY GUN IN FUTURE.

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