New Posts New Posts RSS Feed - Weaver customer service experience
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Check GunBroker.com for SWFA's No Reserve and No Minimum bid firearm auctions.

Weaver customer service experience

 Post Reply Post Reply   Topic Search Topic Search  Topic Options Topic Options
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/20/2009 at 06:35
Al Nyhus View Drop Down
Optics Apprentice
Optics Apprentice


Joined: March/08/2009
Status: Offline
Points: 127
      No secret that Weaver c.s. slid backwards while they were owned by Meade. Since their purchase by ATK, there's been a lot of speculation on what's up on the c.s. side of things. Here's my recent experience:
 
      I purchased a NIB Weaver T-series scope from the original purchaser. This was a backup scope and I wanted to make sure it functioned correctly before I had to rely on it. When I mounted it and took the rig to the range to verify it's function, it had issues with the windage not adjusting correctly....the reticle would jump and then not move at all.
 
     I looked on Wever's website and used their email contact instructions for service. I mentioned that I was not the original purchaser and that I didn't have the original purchase reciept. Neither was an issue. The next day, I recieved an email response back along with a RGA number to attach to my scope when I returned it. I returned it along with the requested $15 for handling and return shipping. Two weeks later I had a new scope on my doorstep.
 
    No muss, no fuss, good communication from Weaver and everything went smoothly. Smile


Edited by Al Nyhus - September/20/2009 at 06:37
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/20/2009 at 07:37
300S&W View Drop Down
Optics God
Optics God
Avatar

Joined: January/27/2008
Location: Burlington,WV
Status: Offline
Points: 10592
 
   Excellent        Thunbs Up Thunbs Up WEAVER!!!!!!!!!!!!!!!!!!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/20/2009 at 18:41
lucytuma View Drop Down
Optics Jedi Knight
Optics Jedi Knight
Avatar

Joined: November/25/2007
Location: Wisconsin
Status: Offline
Points: 5389
Good to see positive news these days.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/20/2009 at 18:44
cheaptrick View Drop Down
MODERATOR
MODERATOR
Avatar

Joined: September/27/2004
Location: South Carolina
Status: Offline
Points: 20479
Good deal!!
These reports are so helpful, Al. Much appreciated.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/20/2009 at 19:19
Acenturian View Drop Down
Optics Journeyman
Optics Journeyman
Avatar

Joined: September/07/2004
Status: Offline
Points: 543
Big Grin Awsome !!!! Go Weaver !!!  I loved when they came out with their Grand Slam scopes several years back.....just a soft spot for the ol Weaver name..plus the optics impressed me a great deal.  Now with fantastic customer service ....no doubt I will keep buying and recommending their scopes
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/20/2009 at 19:46
Urimaginaryfrnd View Drop Down
MODERATOR
MODERATOR
Avatar
Resident Redneck

Joined: June/20/2005
Location: Iowa
Status: Offline
Points: 13882
I will be interested to see some intel come out on their new tactical scopes that were supposed to already be out.  Slow Poke  Hopefully before too long.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/21/2009 at 09:24
Randall45 View Drop Down
Optics Apprentice
Optics Apprentice


Joined: June/25/2009
Status: Offline
Points: 284
Weaver ATK has been very good with email response with a few older Weaver scopes I own.If they have the scope in stock no problem they replace it with a new one.Some of the discontinued scopes are the ones that give the company a bad rep,because they don't have the parts.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/21/2009 at 11:42
bugsNbows View Drop Down
Optics Jedi Master
Optics Jedi Master
Avatar
bowsNbugs

Joined: March/10/2008
Location: Florida
Status: Offline
Points: 9300
Good C.S. is good to know. Makes a person more likely to be brand loyal. Excellent
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/21/2009 at 14:35
SD Dog View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
OT Scratching Post

Joined: February/28/2008
Status: Offline
Points: 4176
Good news.  Good CS can be priceless.  Dealing with the IRS, it will be hard to find, but that is a different story.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/22/2009 at 20:59
gferrett View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: August/31/2009
Location: N. Idaho
Status: Offline
Points: 39
Hi Al Nyhus;
I like to hear about good cs from ATK/Weaver. Weaver gave service in the old days.
 
ferrett
 
 
 
 
 

If you know how many guns you have you need to buy more

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/23/2009 at 18:24
koshkin View Drop Down
MODERATOR
MODERATOR
Avatar
Dark Lord of Optics

Joined: June/15/2004
Location: United States
Status: Offline
Points: 10978
Thanks for the update Al.  I was hoping that ATK purchase would be a good thing for Weaver and it looks like it is.

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/23/2009 at 23:45
Oldtrader3 View Drop Down
Optics Journeyman
Optics Journeyman
Avatar

Joined: May/16/2009
Location: WA (state)
Status: Offline
Points: 445
Hmmm! Weaver: good Customer Service support on scopes made before ATK.  Leupold: no support on Redfield scopes, won't even fix them if paid to do it!!!!  Thank you, ATK.  Boo, Leupold, your customer's will not forget this slight.  Especially those of us who own both scope brands (Leupold and Redfield).
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/24/2009 at 07:17
Randall45 View Drop Down
Optics Apprentice
Optics Apprentice


Joined: June/25/2009
Status: Offline
Points: 284
I wish Leupold honored the Redfield line.I own a few Redfields I would like serviced.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/24/2009 at 07:27
Roadwild17 View Drop Down
Optics GrassHopper
Optics GrassHopper
Avatar

Joined: July/15/2009
Status: Offline
Points: 33
Good to know you can get good CS on less than a $2k scope
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Similar Threads: "Weaver customer service experience"
Subject Author Forum Replies Last Post
Vortex Customer Service Experience JLud Rifle Scopes 9
Good customer service experience shootr Rifle Scopes 6
Weaver Customer Service JLud Rifle Scopes 4
Weaver/.ATK customer service oldguy Rifle Scopes 0
Huge +1 for Burris Customer Service slowr1der Rifle Scopes 10
leica customer service troweler Rifle Scopes 2
Zen Ray Customer Service blownsmok97 Spotting Scopes 3
Burris Customer Service whelen nut Rifle Scopes 4
swfa customer service question Hoff1967 Rifle Scopes 4
Ruger Customer Service 3_tens Firearms 12


This page was generated in 0.359 seconds.