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Warranty Experiences

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2006 at 07:58
area51 View Drop Down
Optics GrassHopper
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Joined: March/15/2006
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If you have had to use your warranty with a optics company could you please post the good, bad  or ugly of your experience.

Edited by area51
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2006 at 08:53
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Optics GrassHopper
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Joined: January/18/2005
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I've only used Simmons warranty.  The experience was fine.  Everything happened as described on thier support web site.  Mail in with $15 and a description of what's wrong.  You get a postcard when they receive.  10 days later you get either a new comparible scope, or yours that has been repaired.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2006 at 12:52
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I have used both Leupold and Swift warranty service. Both responded promptly and with the repair or replacement as per the warranty. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2006 at 18:37
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I have used nikon's warranty service for bino's and could not be happier
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2006 at 18:41
cheaptrick View Drop Down
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Zeiss-Great 

 

US Optics-Great 

 

IOR-Good, but weird.



Edited by cheaptrick
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2006 at 18:55
Henry455 View Drop Down
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I have only used Leupold's service and it was excellent. Was having problems with an 30+ year old Vari-X-II 2-7 X 28 focusing using the eyeshell. Sent it in on a Saturday by Priorty Mail and received it back the next Friday.They cleaned, checked out and "rebuilt/reworked Erector System", no charge except fpr shipping.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/16/2006 at 21:57
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 I 've  had a fairly decent experience with Leupold. They are certainly known for their excellent warranty service.

 

However, on the other side of the coin, I had a terrible experience with Nikon. I purchased a new 3x9x40 Monarch last year, and the point of impact would shift right to left after just the first few rounds fired (after mounting by an experienced gunsmith) . I sent the scope to their facilities for repair and received an estimate for $169 for me to okay or it would be returned. I called and emailed 3 times each before receiving a response  10 days later from "Ed" at Nikon explaining they would make an exception on this ( for a 3 week old scope??) and repair it under warranty. I got it back about a month later. It works fine now, although a bit scratched up from the repair. I'm done with Nikon- just doesn't seem to be the same quality as some years back.



Edited by martin3175
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2006 at 18:08
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I have use Simmons, Sightron, and Zeiss.  Simmons took a little longer than 2 weeks, Sightron was a little over a week, and Zeiss was close to a week.  Sightron and Zeiss each had very good customer service and Simmons had good customer service but a little slow.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2006 at 19:29
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Joined: February/10/2006
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I warrantied out a Burris Signature one time and it was expertly corrected and the scope was returned quickly.  They did a fantastic job on it. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/17/2006 at 19:30
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Optics GrassHopper
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Cheaptrick, what was weird about IOR?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/18/2006 at 00:18
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I've used Simmons twice and two shops simply gave me a replacement there and then.

 

Weaver took less than a week to replace a three year old v24

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/18/2006 at 03:48
cheaptrick View Drop Down
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Originally posted by nortac nortac wrote:

Cheaptrick, what was weird about IOR?

 

I just got the scope NIB. A 2.5-10x42mm Tactical. Never even mounted it yet. 

A buddy of mine wanted to see it with the sunshade on it. OK. He puts it on.

 

While we were talking he attempts to unscrew the sunshade. The threads locked up and he actually backed the objective lens housing out a couple of turns before he noticed what was happening.

Well, the scope wouldn't focus after that.

 

I guess the objective housing was loose to start with. My buddy didn't torque down on it.

 

Then I call Val, after trying to call the office in Colorado for about three days.

The number for Val @ the office was passed around on shooting forums, because they didn't post it on the IOR website for some reason. At least for warranty work anyway. You had to know someone on the "inside" that had the phone number.

 

I get Val on the phone and he basically bitches at me for 10 minutes that I must have "tried" to unscrew the obj. housing, because it was installed with great authority at the factory.

He asked me if I knew how much pressure it took to get it on, and I said no, but I had a good idea of how little pressure was needed to remove it.  

"It's impossible that it came off with the sunshade"...blah...blah..

 

So about this time I stop him and ask what he wanted me to do. He said box it up and send it back (my postage dime) and he would look at it.

To his credit, he did send me a new scope.  

 

The whole "secret phone number", to the ass chewing I got, to flat out being called a liar, kind of burnt me out on IOR's.

 

Others have dealt with Val and IOR with no problems.

Val was a one man band for a while too, so he probably was tired.  

For those that don't know, Valantine(sp) is the US Operations manager for IOR.

 

Moral of the story:

If you buy an IOR, get it from SWFA!!

You know SWFA will take care of you.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/18/2006 at 18:25
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I have been happy with Burris and Sightron. In the case of the latter, I did not even have to send it in, the dealer gave me a new scope and took care of me on the spot.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/23/2006 at 00:54
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Optics GrassHopper
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Joined: June/11/2005
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couple years back i bought a Nikon laser range finder from competitor .com.. it was listed as New. and as far as i know it was new.  the inside lense had about 15 pieces of LINT. competitor wouldnt take it back since i filled out the Warranty card. i emailed Nikon's waranty dept and explained my situation. 

long story short, i got a NEW laser range finder in the mail 5 days later.  i get a post card stating they'll send me a new range finder 3 days after i got it.
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