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warranty an issue

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/30/2005 at 13:25
mike2112 View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: August/14/2005
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Guys and gals I need some help here please. I have a NEED for a s et of Swarovski el 8.5x42 and was wondering what you all would do in the situation.

 

Got the coin to buy new, but can it be justified. I know these will be the last set of binocs I buy in my lifetime, but what about refurbs and saving 3-500 dollars? Three year warranty at most places that sell the refurbs.

 

How is Swarovski if there is a problem down the road some years? There are a couple pair I would buy from the sample list but there is no warranty.

 

Am I being too paranoid about this?

 

Thanks for the help and all input is appreciated.

 

Mike

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/31/2005 at 06:31
Stud Duck View Drop Down
Optics Journeyman
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Joined: May/20/2005
Location: WV
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Points: 506

IN MY OPINION, you're not being paranoid at all.

 

Considering what refurbs, demos and used equipment cost there is no way I would spend that much without a full lifetime warranty. Whenever you compare the cost of used equipment and their warranty to the cost of new equipment and their warranty (Usually just a couple hundred difference), I'd buy new unless I could get a display model from the Sample List that has been unregistered.

 

As far as justifying the cost, unless your planning on dying in the next few years , do the math. Divide the price paid by the number of years you expect to use/own the optics. If you figure things this way & retain the optics a number of years, the cost of owning top-end binos is relatively inexpensive. (Provided you can swallow the initial investment!  )

 

Good luck.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/31/2005 at 07:03
mike2112 View Drop Down
Optics GrassHopper
Optics GrassHopper


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After looking thru them I have no problem spending the coin.

 

Question though, what are you referring to about the "unregistered" from sample list. I assume they have/had a warranty card that could be sent in? I know of two pair on the list I would buy right now, if I knew there was the original warranty was included.

 

See where I am coming from? I have asked two times if there was a warranty through email and everytime they send a response it gets booted back for some reason.

 

So who over there at the List do I contact, is he/she on here and can I send them a PM/email thru the site here. Maybe I can get a set shipped to me before opening day of bow.

 

Mike 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/31/2005 at 12:16
Stud Duck View Drop Down
Optics Journeyman
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"Unregistered" means the original warranty card has not been mailed in yet. They may advertise it like "SHOT Show display model, 100% new in the box, all original paperwork and warranties", etc., etc.

 

I can guarantee you that unless it's advertised, the original warranty is not going to be there, unless you buy Leupold or Zeiss which have a transferrable life-time warranty.

 

Go to the Sample List forum (it's under Demos, Displays & Trade-ins) and submit your question, but be prepared for a wait, seems like they've been slow over there lately, I grumbled about that not too long ago.

 

One other word of caution, before purchasing used optics. I would get their serial number and call the manufacturers' warranty dept. and find out if any work has been performed on the optics I was considering. If it was just a cleaning or very minor work, there won't be any records, but they can tell you where the optics have been and the year they were manufactured. You may be surprised to find out that the "new" used optics you were interested in have been trade show demos for the last five years. Swarovski is very helpful in this area. I've dealt with them before on this issue.

                                                                                                                                                                                             Please don't get me wrong, I'm not trying to bash anyone who sells refurbs/demos or used optics like the folks at SWFA, but it's "buyer beware" when it comes to used optics.( I believe SWFA will allow you to return any item from the Sample List if you are unsatisfied, and that means alot!)

 

I've received alot of great advice on this forum and I appreciate every bit of it. I hope that I have imparted some of that advice to you, when plunking down that amount of cash, you need to go into it with your eyes wide open. Let me know if I may be of further assistance.

 

 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/31/2005 at 12:42
xenophobe View Drop Down
Optics Apprentice
Optics Apprentice


Joined: July/29/2005
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Points: 26
I know these terms get mixed together a lot but:

Shot show display models should have 100% new in box warranties. 

Refurb/Demos may have different warranties.  Leica for example, only has 1 year no-fault warranty as opposed to lifetime for a new product.

Zeiss for example, has a Lifetime USA Warranty.  30 Year (German or grey market).  This applies to ALL of their binoculars. 

With Swarovski, I do know their used products sell used for only a hundred or two less than a new product, because warranty is not just original owner and is transferrable.  Leica resale is much more reasonable, because the warranty does not transfer, so the used market prices are lower. 

If you have a question about an item or it's warranty, it's always best to call them.  You won't have to wait long for an answer.  Here?  Well that depends, it could take hours or many days to have your question answered.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/31/2005 at 13:06
mike2112 View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: August/14/2005
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I cannot tell you how much this info helps out. I guess the easiest way to find out is to call them myself and make life easier.

 

Thanks so much for the advise. I hope I can return the help one day.

 

Mike

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