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Vortex Viper Turrets

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/02/2010 at 08:27
Oddball-Six View Drop Down
Optics GrassHopper
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Joined: March/24/2010
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Curious if anyone is aware of plans from Vortex to introduce a slightly thicker o-ring to "tighten" up the turrets on the new Viper PST.  Its one of the few areas of concern that I am seeing in even positive reviews.

For the hordes of us folk who have these on order already, if such a change is made, are you guys prepared to allow us to return them for the modification under the "if you arent happy, we will fix it" warranty?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/02/2010 at 09:23
Sam@Vortex View Drop Down
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We're aware of this and we are addressing it. Anyone that has a turret that is too loose or has anything wrong with it can contact us directly and we will take care of it under warranty at no charge to the customer.

However, I don't think this will be a wide spread problem. I think there are only a very small number of PST's out there that have turrets like this. We're working hard to make sure that not one more goes out the door like that.

-Sam
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/02/2010 at 10:31
Steelbenz View Drop Down
Optics Master Extraordinaire
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ROLL TIDE ROLL

Joined: January/03/2006
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Question answered in less than an hour of posting!   Brovo Zulu Sam. Only way to get faster is by phone.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/02/2010 at 10:35
Oddball-Six View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: March/24/2010
Location: Colorado
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Originally posted by Sam@Vortex Sam@Vortex wrote:

We're aware of this and we are addressing it. Anyone that has a turret that is too loose or has anything wrong with it can contact us directly and we will take care of it under warranty at no charge to the customer.

However, I don't think this will be a wide spread problem. I think there are only a very small number of PST's out there that have turrets like this. We're working hard to make sure that not one more goes out the door like that.

-Sam

Boy you just cant ask for better than that.

1) Recognition of problem.
2) Statement of expected resolution.
3) Oh and yes, if you are affected, we will take care of you.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/02/2010 at 10:38
pyro6999 View Drop Down
Optics Retard
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OT TITAN

Joined: December/22/2006
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i have yet to meet reps from any optics company who are more willing to help than sam and scott from vortex optics. these two men are top shelf if you ask me!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/02/2010 at 18:26
stickbow46 View Drop Down
Optics Master Extraordinaire
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Joined: January/07/2009
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+1 with pyro6999
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/03/2010 at 05:15
cheaptrick View Drop Down
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Exceptional!
Good work, Sam.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/05/2010 at 08:28
snakeman48 View Drop Down
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That's called "stepping up to the plate" CS

Good response Sam
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