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Vortex Scope warranty OMG

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/27/2009 at 22:34
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Optics GrassHopper
Optics GrassHopper

Joined: May/23/2005
Location: United States
Status: Offline
Points: 23
i need a new scope for a varmit gun i have, and i wanted something good, but not costing more them my gun..

i did some reading and heard some good things on Vortex. 1 of the biggest was its "craftsmen like" no BS warranty
so i decided to buy the Crossfire 6-24x50 AO

the scope and glass looked great for the cash, but the turrets were a bit "wobbly"

i called Vortex and asked if this was fixable or did it need to be replaced.

tech support said it would need to be replaced and i could send it in at any time to be replaced.

since it still held zero well, it wasn't a huge issue at the time and since im in prime varmit killing time i didnt want my gun to be down sending it in to be replaced.

so i asked if they could send me a replacement and a return shipping label to send mine back.

they said no problem and "Brian" even went into the warehouse to hand pick the replacement.
Brian called me a few hours after and let me know the all of the scopes in this model "tall target turrets" seem to have a "bit" of a small wobble in the turret and he was taking the issue to higher up's. but he picked the scope with the least play and sent that.

i received the new scope in a few days and took it out to varmit and all was good.
a week goes by and i had to send Brian this email

Quote man i have bad luck.. The scope was working grate till my gun slid off
my car and bent the eye piece. So it looks like i my need for u to send
out another replacement.

his answer?

"we can do that, same address?"

seriously?... what more could you ask from a company?

i will recommend these to anyone that asks. and i hope this helps to sell a few more.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/28/2009 at 09:15
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Optics Jedi Master
Optics Jedi Master

Joined: January/19/2005
Location: United States
Status: Offline
Points: 8430
My interactions with Brian were also positive, they do indeed have great Customer Support.

Now, if they could turn out a few scopes that didn't require the frequent use of their excellent Customer Support, I'd be that much closer to really liking them.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/28/2009 at 10:36
ceylonc View Drop Down
Optics Journeyman
Optics Journeyman

Joined: September/13/2005
Location: United States
Status: Offline
Points: 514
I just had a Vortex CS experience this month & to say that they took care of me is an understatement. I bought a used 6.5x20 44mm online and upon initial zeroing I found that I was having problems with the adjustments not moving 1/4" per click @ 100yds but more like 1/2" per click. I sent it in for service with a note stating that I hoped I could have the scope back in time for a varmint hunt 4 days later. I fully expected Vortex to try but fail with the short turn around time & I already had dug up an old Bushnell to use as it's replacement. Anyhow, I get a call two days later (it took two days for it to arrive in Wisconsin) from Brian & he runs through the problem I described. He said that they checked the scope out & couldn't replicate my issue but said, "no problem, we'll take care of it". The next DAY I had a NEW scope at my door so I never had to go through the trouble of mounting & zeroing the old Bushnell. Didn't lay down any critters during the hunts that weekend (terrible weather, etc.) but the new scope zeroed in 4 shots & tracks perfectly.
All I can say is they are 100% behind their products. I'll buy them again & definitely recommend their products to anybody.

Edited by ceylonc - July/28/2009 at 10:38
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