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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/17/2009 at 10:17
supertool73 View Drop Down
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Joined: January/03/2008
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Well I had the opportunity (I guessWhatever) to use Vortex's customer service and wanted to give a report on it.  It seems no matter what brand of scope, or gun, or computer part or whatever it is I end up having to sent it back for repair for some reason.  I have now used IORs customer service, Meopta's CS, Bushnells CS twice, Marlin's twice, Henry's once, Ruger's once, White Oak armaments twice (bought two barrels and both of them had metal overhangs in the barrels at the gas ports) Timney (still waiting on that one) and now Vortex.  I have been pleased with all of them and it is no different with Vortex. 

I obviously would prefer to never have to send an item back, but have excepted the fact that no matter what I buy there is a good chance it will be going back.  That just seems to be my luck.

My issues were with a Vortex StrikeFire red dot.  The dot was so dim even at the highest setting that it was not usable in the day light.  I would point the rifle in and it would take me a second to find the dot before I could get on target and shoot.  Also no other batteries would work in the unit except for the battery that came with it, which was really odd because all those batteries I tried including the batt that came with it worked fine in my range finder. 

So on Feb 5th I called Vortex about the problem and talk to a lady and she told me to send it in and they would take care of it.  So on the 6th I sent it back to them.  Well on Friday the 13th I received a package with a new Vortex red dot in it.  It has a new style of power button on it that I like a lot better than the other one.  As far as brightness goes I was only able to use it last night as I was out of town all weekend.  But the green dot is significantly brighter and it is a lot brighter than the current red illumination dot.  But both of them seem brighter than the previous unit I had.  I was going to bring it to work with me so I could try it out in the bright sunlight but forgot it today.  Also all the batteries I have tried in it now work with this unit.

So I am very happy with my experience with Vortex.  7 days from the day I sent it and I had a replacement unit in my hands.  No questions asked.  All they wanted from me was a explanation of the problem and shipping back to them and they took care of it from there.  I had heard that Vortex has very good customer service and they have definitely lived up to my expectations, I will will glady buy products from them in the future if they fit my need.


Edited by supertool73 - February/17/2009 at 10:25
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/17/2009 at 10:33
Horsemany View Drop Down
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Good to know.  Good review.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/17/2009 at 10:41
SamC View Drop Down
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Originally posted by Horsemany Horsemany wrote:

Good to know.  Good review.
 
+1
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/17/2009 at 10:53
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   What kind of  rifle and what under conditions are you using the Strikefire? Been thinking of putting some type of sight like that on my 20"bbl 9.3x62mm.
   GLAD things worked out for ya.........................again!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/17/2009 at 11:10
supertool73 View Drop Down
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It was on an AR-15.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/17/2009 at 11:17
Ed Connelly View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/17/2009 at 22:21
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Joined: January/03/2006
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Good to know Jason, I'm thinking about putting a Vortex diamondback on my sons deer rifle.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/18/2009 at 07:53
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Joined: December/22/2006
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good to hear!!

supertool was the kid in school who nobody ever let play with there brand new toy, cause he would break it right away.Bucky


Edited by pyro6999 - February/18/2009 at 07:54
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