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Thanks Nikon

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/28/2009 at 19:15
tjtjwdad View Drop Down
Optics Journeyman
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Joined: December/11/2007
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To all,
 
Just want to drop in a good word and give credit is where credit is due.  The short story is, about 4-5 years ago I bought a new Nikon Monarch 6.5-20x44 w/FCD reticle.  Well, back in May I was adjusting the scope from 100 to 200 yds with a 204 Ruger.  Much to my surprise, it wouldn't adjust (elevation) beyond some 2 1/2 turns of the turret from the bottom.   I contacted Nikon and explained the issue and they said to send it in.  The only thing I didn't have was the original sales receipt, otherwise everyting was there.
In late June I had surgery and just today I returned home and saw the shipping box that actually arrived 3 weeks ago.  I opened it up and "lo and behold", a brand new in the box Nikon Monarch 6-24x50 w/FCD reticle, complete with sunshade, knobs, cloth,warranty card. lens covers, etc....  These folks were more than generous because I certainly didn't expect this. 
 
I know there are some comments from days-gone-by from folks regarding Nikon's warranty.  This is my only experience with them and they wet above and beyond.  All-in-all, the response time was very good.
 
Thanks Nikon Big Grin
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/28/2009 at 19:23
lucytuma View Drop Down
Optics Jedi Knight
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Joined: November/25/2007
Location: Wisconsin
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Points: 5389
Good to here, glad to see nikon take the high road.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/28/2009 at 19:56
RONK View Drop Down
Optics Master Extraordinaire
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Joined: April/05/2007
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 And thus, somebody in Nikon's Customer Service Department just helped them sell a bunch more scopes!
 I often wonder why some companies still struggle with this concept, in the Age of the Internet...
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/29/2009 at 10:26
grea2278 View Drop Down
Optics GrassHopper
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Joined: July/28/2009
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Wow, that is awesome i am considering this exact scope. 6-24 x50 monarch.   How would you rate it/??

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/29/2009 at 11:39
bugsNbows View Drop Down
Optics Jedi Master
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bowsNbugs

Joined: March/10/2008
Location: Florida
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+1 Nikon. Good going!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/29/2009 at 12:16
tjtjwdad View Drop Down
Optics Journeyman
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Joined: December/11/2007
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Points: 365
I haven't mounted it yet but the clarity between the two models looks pretty close (which is very good by the way) but I would have to get them out in low light and in the mirage and do some side-by-side comparisions.  Don't get me wrong, although it wasn't as good as my Zeiss Conguest (4.5-14x50) and Leupold VX-3 (8.5-25x50) the older model Monarchwould hold its own against those two in all but the lowest of light conditions even though it was handicapped by having a smaller opening (44mm vs 50mm) and in the case of the VX-3 a smaller tube 1" vs 30mm. 
 
The eye relief is much more generous across the zoom range.  The adjustments/clicks of the windage/elevation turrets is much more pronounced than the previous model.  They are not as pronunced as my new Leupold VX-3 or my Zeiss Conguest but they are much improved...
 
The FOV @ 100 yards is just a tad wider than the previous model and the outside diameter of the oblective is 4.5mm larger.  Fortunately for me, this is on a thumbhole stock which requires higher rings (for me anyway) and I was able to stick with the same ones.
 
One downside to this scope and others similiar to this one/class is the lack of internal adjustments.  This scope only has 30 MOA (I believe Zeiss is only 36MOA w/ 6.5-20) so if you find you will need more, you may have to go to a 30mm scope which is the primary reason I have the Leupold 8.5-25x50 w/30mm tube. 
 
Hope this helps,
 
Jim  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/29/2009 at 19:56
safariarms man View Drop Down
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Dolphin Overton

Joined: June/28/2009
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Great to hear another good cs experience.

Edited by safariarms man - July/29/2009 at 19:56
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/29/2009 at 20:05
Average Joe View Drop Down
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Joined: April/24/2008
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I like my Nikon, good feedback.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/29/2009 at 21:46
ti-force View Drop Down
Optics Apprentice
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Joined: August/28/2008
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 That's great to hear! It's been said on here before, but I'll say it again. Most of the time we hear more bad news about customer service then we do good news, so  it's very refreshing to hear about good news. Thank you very much for sharing your experience.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/30/2009 at 01:53
skilly1979 View Drop Down
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you got a brand new 6-24 not 6-20 that was five years old, i dont think it can get much better than that plus the new scope cost considerabely more than your old scope
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/30/2009 at 11:28
tjtjwdad View Drop Down
Optics Journeyman
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Thats correct.  I'm very gratefull although from a cost perspective I'm not really surprised because my thinking is, it's probably cheaper for them in both dollars and customer satisfaction to just replace it than fix it.  The only thing I'll need to replace is the B/C flip covers. There are some flip covers that came with it but they are rubber and slightly thicker and that may contact the barrel on the front when installed.   
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/30/2009 at 16:58
cheaptrick View Drop Down
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Good deal. Heaven knows Nikon could use a good post concerning CS.
They "seem" to be getting better of late.
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