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Terrible Nikon Customer Service

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 10:08
Horsemany View Drop Down
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Just got a Nikon Monarch 6-24x50 yesterday.  They come with tall target turrets and taller caps.  One of the caps was all scratched up with paint missing in one spot.  So this morning I called and explained it to a customer service rep.   She said I can either take the whole scope back(which is already mounted and perfect other than one turret cap) or I can buy a new cap for $10.25 +  shipping.  I said..."so I either send back the whole scope or buy another part because the one you sold me is faulty?".  SHe put me on hold, talked to her manager and came back saying they wouldn't charge me shipping.  I told her I'd call back if I needed it.  That's terrible customer service IMO.  I'm not sending back the scope.  I spent 2 hours mounting it before I broke open the blister pack to put on the target turrets.
 
I'm not shipping it back, and I'm not paying more money for their poor quality control.  Just gonna sit and pout.Whatever
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 10:19
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does it effect the performance of the scope?? you should know by now that nikons cs dept has a bad rap here, you have been a member long enough i would think you should be aware of that.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 10:23
Horsemany View Drop Down
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Pyro
 
I'm not surprised...... I'm dissapointed.  No a scratched up cap does not affect the performance of the scope.  In fact if I didn't want a new looking scope I would've bought a used one.  I wouldn't be too bothered by the scratches but the bright aluminum where the paint is missing in gonna (*$$ me off every time I look at it.  Just an FYI for anyone who cares.  Apparently you don't.
 
 


Edited by Horsemany - February/27/2009 at 10:25
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 10:25
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can you take the cap some where and get it touched up?? if i had a target style cap i would send it to you.i care to some extent, but at the same time it is just cosmetic.


Edited by pyro6999 - February/27/2009 at 10:26
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 10:29
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I would mail only the scope cap back to them with a letter saying how disappointed you were when you opened the package to find it in that condition.  I would not even refrence the phone call.  They will fix it they are just being lazy at this point.  Once it is in hand they can actually see that it is not user caused damage it it a factory defect.   Depending on where you bought it you might be able to get some help from the dealer.

Edited by Urimaginaryfrnd - February/27/2009 at 10:31
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 10:36
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If you bought it from us, I'll switch out the turret for ya.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 10:58
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Originally posted by Chris Farris Chris Farris wrote:

If you bought it from us, I'll switch out the turret for ya.
 
Now that is customer serviceExcellent
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 11:07
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                                                                                                            Light It Up
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 11:31
Horsemany View Drop Down
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Originally posted by Chris Farris Chris Farris wrote:

If you bought it from us, I'll switch out the turret for ya.
 
Thanks Chris.  Unfortunately I didn't but I'll make a mental not of your exceptional customer service.Excellent
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 11:36
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WHAT!!!  You gotta be kidding me? Cencored You have over 300 posts here, we have a 110% Low Price Guarantee.
 
What did we do wrong to NOT close the deal?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 11:47
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Sorry Chris.  I found a smokin deal from a non-authorized competitor.  I always check SWFA first.

Edited by Horsemany - February/27/2009 at 11:48
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 11:50
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 And got SMOKED! Sorry Hm. Just couldn't resist. And of course just KIDDIN with ya.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 12:32
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now i see why you got a good deal, damaged goods.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 12:34
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It was factory wrapped so it wasn't like anyone knew one of the caps was bad.  If I pay $10 for the cap I'll be almost $200 under retail.  I didn't get smoked.
 
For what it's worth I do buy from SWFA and have several shooting buddies who bought from SWFA after my recommendation.


Edited by Horsemany - February/27/2009 at 12:36
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 12:57
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 Hm,I'd be tempted to do what was suggested earliar,sending the cap only back to Nikon,but I'd be concerned about not getting ANYTHING back.

  And it's worth ALOT that you buy from and refer people to SWFA. They MORE than APPRECIATE it.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 13:02
Horsemany View Drop Down
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The vendor I bought it from is going to try contacting Nikon for a replacement cap.  They have offered to exchange the entire scope which is not necessary.  I'll just buy a new cap before I do that.
 
I've been telling friends about SWFA since 2003 when I discovered them.  I just don't buy everything from them.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 13:08
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 Hope it works out for ya!  REAL nice of the dealer to.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 13:10
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Originally posted by Horsemany Horsemany wrote:

The vendor I bought it from is going to try contacting Nikon for a replacement cap.  They have offered to exchange the entire scope which is not necessary.  I'll just buy a new cap before I do that.
 
I've been telling friends about SWFA since 2003 when I discovered them.  I just don't buy everything from them.
 
I won't hold that against you forever, just until you start buying everything from us.  Big Smile
 
As an authorized dealer we are dictated at what price to advertise, but when you buy from an authorized dealer you know you are getting new authentic products with full warranties.  There is a reason why some companies are not authorized.
 
Like I mentioned we have a 110% Low Price Guarantee and if you find a deal better than what we have run it past me before you buy elsewhere.  I hate to lose a sale solely based on money.  We offer great service, fast shipping and we supply you a place to hang out with friends and discuss optics.  These things have value too.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 13:14
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i just am so impressed with swfa's willingness to work with its customers in so many ways. i ordered a set of rings for a rifle last fall and i ordered the wrong ones. i called swfa the next day and told them what was up and they sent me the correct ones without charge before i had even repackaged the incorrect ones to send back. i had the new rings before they had the wrong ones. sometimes cheaper prices arent all that.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 13:57
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I sent a pair of Nikon Action Exterme 10x50 in feb 3rd, I go them back yesterday. the left eye cup was VERY hard to turn. now it turns, but not like it should, still kinda hard to turn compared to the right eye cup, NOT really satisfied....
 
think I will try to sell them for 100.00 to my BIL Bandito
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 14:26
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Originally posted by 300S&W 300S&W wrote:

 And got SMOKED! Sorry Hm. Just couldn't resist. And of course just KIDDIN with ya.
 
I don't mean to laugh at someones misfortune but 300S&W, that was funnyRoll on Floor Laughing
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 15:10
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  Yea Sam,sometimes ya just gotta laugh in the face of disaster. Hm didn't take wrong though. BAD timing on my part...........................
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 15:16
Horsemany View Drop Down
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Originally posted by 300S&W 300S&W wrote:

  Yea Sam,sometimes ya just gotta laugh in the face of disaster. Hm didn't take wrong though. BAD timing on my part...........................
 
Na I didn't take it bad.  Made me chuckle too.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 15:19
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 WHEW!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/27/2009 at 15:45
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Hope it all works out for you Horsemany.
Sam
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