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Tasco Super Sniper warranties dead?

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 08:07
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Optics GrassHopper
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Does anyone know how the warranty work is being handled on the old Tasco Super Snipers that were Made in Japan.  They were sold with a lifetime waranty at the time.  I'm not sure if SWFA picked up support for the line, if it is Bushnell's responsiblity since they own Tasco, or if everything was just voided when SWFA bought the line.  I have never been able to figure out when a Tasco SS became a SWFA SS when buying used (since they shipped with Tasco paperwork for years) so would like to future purchases since apparently you have to have a  new purchase reciept for it get work done?   I recently sold one of mine and buyer returned to Bushnell to have a spec of dirt removed from the recticle(there is a small spec of dirt smaller than a mildot in the corner).  Bushnell told them scope was a counterfiet and offered a new Super Sniper for $200.  I'm 99.99% sure its not, glass, knobs, adjustment range are consistant with every other Super Sniper I've owned (pre-08 improvements), and the scope in age pretty much pre-dates of the exsistance of Chinese counterfiets.  Are there counterfiet Super Snipers on the market, this is the first I've heard of this.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 08:45
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Chief Sackscratch

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Older SS scopes did have a few chinese copies if my memory serves me correct.  I would call Bushnell and ask them what makes it conterfiet.  i am sure some others will chime in but if it is indeed a copy then I would jump all over a new SS for $200 if it isn't they shoud replace it for free.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 08:56
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Optics GrassHopper
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Maybe Bushnell sees so few old Super Snipers they assume the Tasco or old models are fakes of the SWFA models?
 
Not going to take the trade offer, I'm pretty sure its not a copy, even it was its so close its worth about the same to me.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 09:00
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Chief Sackscratch

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I haven't heard of new SS clones but I would PM chris farris and ask him about that or call him at SWFA.  Even calling Bushnell would help but  unfortunatly you will have to probably hold for 10-20 min when calling them.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 09:01
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If it said made in Japan it's authentic the counterfiet models are very few and like the Leupold have the letters painted on the scope.Kind of looks like the Burris FFII letters which makes it look cheap! 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 11:20
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I thought that this would have had a "sticky" by now... Do a thread search as this gets asked about twice a year.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 11:21
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when in doubt call swfa
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 11:23
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Chief Sackscratch

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Originally posted by pyro6999 pyro6999 wrote:

when in doubt call swfa
 
+1
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 13:07
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Optics GrassHopper
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Originally posted by silver silver wrote:

I thought that this would have had a "sticky" by now... Do a thread search as this gets asked about twice a year.
 
I searched before I posted not realizing forum software by default only goes back 6months so I just did it again going back all time (which appears to go back 5+yrs and found) and pretty much none of this has been addressed that I can find:
 
Are there fake Tasco Super Snipers? No results to answer this, none reported by members at least
Is SWFA warrantying Tasco Super Snipers? Does not appear to be clear, they say they do, don't worry about registration card, etc but it apparently that is not the case or depends on other things.
How do tell the difference between a Tasco SS producted before and after ownership changed hands?  No Answer from results
Is there a difference in warranty between these? No Answer from results.
How to tell if a Tasco SS is fake? No Answer from results.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 13:10
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Don't mind Silver, he likes to post comments like that but is not willing to actually share the info he acts like he knows.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 13:10
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Have you PM'ed Chris Farris?  or called him?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 13:33
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Originally posted by SVT_Tactical SVT_Tactical wrote:

Have you PM'ed Chris Farris?  or called him?
+1 - Get it straight from the person with the authority to comment.... And when you do ask him to post something here. I think you have a good and legitimate list of questions.


Edited by biggreen747 - January/06/2010 at 13:35
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 14:11
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Optics GrassHopper
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I've been waiting to hear back from Chris and/or Brady.  I realize they are busy and it may take a while to get back to me, and its probably an issue with Bushnell and not them.  The person that actually owns the scope now has gone through regular CS channels at SWFA and has apparently not gotten anywhere from what I've heard.  So I though it was probably better to check with others or Chris. Only posting that b/c of all the contact them comments in the thread, I have already done that and just waiting for reply.  I'll tell them about the thread, I thought other people may have gone through same things before.  Its not the end of the world, but I will probably have to buy back the scope I sold and no longer need b/c Bushnell/SWFA is falsely telling the person its fake.  I would still like to know though since I will be owning it again and frequently in the past have bought and sold used SSers.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 14:46
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Chief Sackscratch

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I understand completely what you saying and will wait to see if this is resolved for you  Please keep us updated on your findings and then we can sticky this thread or future users.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/06/2010 at 17:03
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I thought rule #6 states that The Optics Talk forum is not to be used as a customer service tool for SWFA customers.

And from my experience and what I have read SWFA takes very good care of its customers.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/07/2010 at 07:36
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Chief Sackscratch

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Originally posted by Sparky Sparky wrote:

I thought rule #6 states that The Optics Talk forum is not to be used as a customer service tool for SWFA customers.

And from my experience and what I have read SWFA takes very good care of its customers.
Noted but i guarantee you that its a good way to get up with Chris who will advise what he should do to proceed.  They are very hands on and quick when it comes to the SS line as its "their" brand and its one Chris would want to know about.

Edited by SVT_Tactical - January/07/2010 at 07:36
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/07/2010 at 07:43
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Originally posted by SVT_Tactical SVT_Tactical wrote:

Originally posted by Sparky Sparky wrote:

I thought rule #6 states that The Optics Talk forum is not to be used as a customer service tool for SWFA customers.

And from my experience and what I have read SWFA takes very good care of its customers.
Noted but i guarantee you that its a good way to get up with Chris who will advise what he should do to proceed.  They are very hands on and quick when it comes to the SS line as its "their" brand and its one Chris would want to know about.


Really, I would have thought a phone call to SWFA would have been faster. But that is just me.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/07/2010 at 08:05
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Chief Sackscratch

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Originally posted by Sparky Sparky wrote:

Originally posted by SVT_Tactical SVT_Tactical wrote:

Originally posted by Sparky Sparky wrote:

I thought rule #6 states that The Optics Talk forum is not to be used as a customer service tool for SWFA customers.

And from my experience and what I have read SWFA takes very good care of its customers.
Noted but i guarantee you that its a good way to get up with Chris who will advise what he should do to proceed.  They are very hands on and quick when it comes to the SS line as its "their" brand and its one Chris would want to know about.


Really, I would have thought a phone call to SWFA would have been faster. But that is just me.
 
You are right there. It would be quicker but I am not sure he take calls all the time? he may, I just dont know.  Plus its long distance for most as they dont' have a toll free number (hint, hint)
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/07/2010 at 09:24
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Optics GrassHopper
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FYI, heard back from Chris and he said there are no fake super sniper scopes and Bushnell only provides warranty service to super snipers that were sold after SWFA took over. 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/07/2010 at 09:38
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Chief Sackscratch

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Good to know.  I would take the offer to buy a SS for them for 200 then if you dont' want to then i will buy it from you!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/07/2010 at 10:10
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Optics GrassHopper
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$200 is a terrible deal if they want to keep the current scope, it has a tiny spec of dirt in of the corners inside the glass somewhere.  I was more concerned about why they said the scope was fake. 

Some of the questions in the tread have been answered now though.  Tasco Super Snipers are without warranty, it did not follow new owner of line or new ower of Tasco (Bushnell). There are not fake super snipers, just the SAME scopes were sold in the UK under NIkko Sterling name, and maybe in AU under another name, and Tasco at the time.  Then later by Tasco as a "Tasco Tactical".  Less clear are how to tell the differences between when a SS was a tasco and when it was a SWFA (?).  Ryan
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/07/2010 at 10:13
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Chief Sackscratch

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Oh sorry they wanted to keep the old one.  I figured they had sent the old one back and then said we will sale you a new SS for $200.  Thats what they did with one of my returns to them on time. Had 1 new and 1 that was usable but had a slight defect in the reticle.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/07/2010 at 10:45
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Thanks, I will suggest they check and see, I'm not sure if that was an option or not.  I had sold this to someone as a Tasco Super Sniper with the tiny spec already there at a discount and they desided to try to return it to get the spec off.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/07/2010 at 11:43
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Chief Sackscratch

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Good luck
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: January/14/2010 at 10:18
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Optics GrassHopper
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FYI, just to update if you have a pre-SWFA Super Sniper do not send it in Bushnell Customer Service.  They have siezed the scope and will not return it.  They are sending a 40% off certificate now?  The is happening to the buyer of my old Tasco Super Sniper.
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