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T/C Icon Problem***UPDATE***

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/20/2010 at 17:16
270XBolt View Drop Down
Optics Apprentice
Optics Apprentice
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Joined: March/30/2010
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Points: 57

Some may have read the thread titled "T/C Icon Problem" from a few days back.  Here is a little update:  I called C/S everyday this week....LOL.....and was finally told today that my Icon will be replaced with a new one.  The rifle is supposedly in the shipping department and scheduled to ship out this coming Monday.  So far, my experience with T/C's customer service has been positive.  I have not been on hold, waiting for "the next available agent" for more than five minutes. 

 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/20/2010 at 17:42
stickbow46 View Drop Down
Optics Master Extraordinaire
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Joined: January/07/2009
Location: Benton, Pa
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Points: 4673
Thanks for the update,again please keep us informed.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/23/2010 at 23:20
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Optics Journeyman
Optics Journeyman


Joined: March/08/2010
Location: Lone Star State
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Points: 353
Thats good to know since I own an Icon as well as a Contender. Its also the reason I DONT own an FNAR.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/24/2010 at 02:13
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Optics Jedi Knight
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Lord Of The Flies

Joined: March/14/2007
Location: South Africa
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Points: 5754
Please let C/S tell us what the problem was??? They cannot leave us all hanging!!!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/24/2010 at 08:13
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Resident Redneck

Joined: June/20/2005
Location: Iowa
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Points: 13882
TC has always been good on customer service trying to fix what is wrong but since they were bought by Smith & Wesson I have not had anything that needed to go back so this sounds like they want to keep their customers happy.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/24/2010 at 10:30
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Optics Jedi Master
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bowsNbugs

Joined: March/10/2008
Location: Florida
Status: Offline
Points: 9298
Glad they are taking care of you. 
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