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T/C Icon Problem***UPDATE***#2

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/27/2010 at 07:17
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Optics Apprentice
Optics Apprentice
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Joined: March/30/2010
Status: Offline
Points: 57

I picked the new replacement rifle up yesterday afternoon from the gun store.  Took it home and fired it to ensure it would extract cases.  Everything worked as normal.  Pretty happy with the service I received from TC/S&W.  A 23 day turnaround is not too bad, IMO.  Here are some tips I learned in dealing with them:

1.  Call at 8 am EST for the quickest service....one of the reps told me they only have 5 customer service people.
 
2.  Bug the crap out of them....I called everyday last week.
 
3.  The shipping and receiving department apparently works 4 ten hour days.....apparently they take fridays off.
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/27/2010 at 07:23
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Optics Retard
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Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
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Points: 28753
Glad you have a gun back in your hands.  Thats not a bad service if you consider weekends and shipping days, 23 is a darn good number.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/27/2010 at 11:42
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Optics Jedi Master
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bowsNbugs

Joined: March/10/2008
Location: Florida
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Points: 9285
Hope the replacement is perfect. Good luck.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: August/27/2010 at 11:53
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Optics Jedi Knight
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Joined: November/25/2007
Location: Wisconsin
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Points: 5389
Sounds like a very reasonable experience with T/C, glad they made you whole.
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