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SWFA Warranty

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/29/2014 at 18:36
maximus7131 View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: December/29/2014
Location: United States
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Points: 3
I bought a used SWFA 10x42 hd off of sniper's hide about a week ago and when it arrived the elevation knob spun freely without any clicks. I tried tightening the hex head screw but found that the ribbed portion that makes provides the means for clicks inside the turret would just spin with the entire assembly. The seller refused to provide a refund so I called SWFA and was told to send it as it would be covered under warranty. My question is how long is the typical turnaround for warranty work for SWFA?

Thanks,
Max
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/29/2014 at 19:36
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Optics Retard
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Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
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if they have one in stock they will more than likely replace it with a new one..... They are A+ man.  you'll be happy with them. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/29/2014 at 19:41
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Optics Master Extraordinaire
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ROLL TIDE ROLL

Joined: January/03/2006
Location: Heart of Dixie
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Welcome to the OT.  Who was the seller? did they at least tell you the turret knob had a problem? If not classify them as a peckerwood and go on. I am not with SWFA so I really can't speak for the turn around time but Chris and SWFA are great folks that stand behind their products above and beyond in most cases. Good to hear they haven't changed any. Excellent 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/29/2014 at 19:42
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Optics Master Extraordinaire
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ROLL TIDE ROLL

Joined: January/03/2006
Location: Heart of Dixie
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Dang Graham, lighten fingers beat me to it.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/29/2014 at 20:21
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Optics GrassHopper
Optics GrassHopper


Joined: December/29/2014
Location: United States
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Points: 3
Great to hear, I've heard nothing but great things about them which was one of the major selling points for me. Correction I bought it on AR15.com, the seller said he was unaware of the problem but the appropriate actions have been taken concerning that. I am fully confident that I will be taken care of, was just curious as to the wait time as I am more than anxious to get this rifle out to my parents farm and put it through its paces. Thank you for the feedback
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/28/2015 at 22:36
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Optics GrassHopper
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Joined: February/28/2015
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Points: 1
So I just wanted to post my experience somewhere regarding the SWFA warranty and this looked like a good place.

I currently own 3 ss fixed scopes and have never had a problem. I recently bought a 5-20 HD used from snipers hide.   It was advertised in perfect shape but ended up having a subtle blemish on the reticle.   I contacted SWFA customer service and they said to send it back.   3 days later I called to see how it was going and they informed me there was a defect on the reticle coat.   I asked how much or what would be needed to fix it and the reply was a BRAND NEW one was being sent out. It arrived two days later.    That is the best warranty and customer service I have ever seen from any company.    I will continue to only own SWFA scopes.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/01/2015 at 12:50
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Optics Jedi Master
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bowsNbugs

Joined: March/10/2008
Location: Florida
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B I N G O!!! Excellent
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/02/2015 at 16:00
Stephanie View Drop Down
TEAM SWFA - Staff
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Optics Goddess

Joined: February/13/2004
Location: Native Texan
Status: Offline
Points: 1502
Oh Yea Baby
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