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SWFA rocks!
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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/14/2007 at 17:05
koshkin View Drop Down
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Dark Lord of Optics

Joined: June/15/2004
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I ordered a binocular from SWFA which turned out to be a little different from what I expected (my fault, not SWFA's.  I should have done my homework before ordering). 

They offer to exchange it for the product that fits my needs/wants better (they really did not have to, since it is my own damn fault).

Within three of hours, I get a RMA number to return the binoculars I have.

Within five hours, I get an e-mail that the binoculars I am exchanging for are shipped out to me.

Now that, ladies and gentlemen, is what customer service should be!

ILya
 
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