|Posted: January/06/2014 at 18:37|
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swfa customer service question
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|Posted: January/06/2014 at 18:37|
Location: SE Oklahoma
Could someone tell me someone to contact at swfa for a customer service issue? i recently ordered a new ss hd scope and it was delivered to and signed for by someone else (not me) in a town about 2 hours from me. i contacted swfa customer service and was told by the girl i talked to that i should contact usps and try to fix the issue through them and that there really wasn't anything that she could do.
I contacted the postal service and they do not appear to be able to find it. So right now i'm out $1300.00 and no scope.
i've dealt with swfa in the past and always had good luck with them. I'm not trying to bash anyone i'm just trying to find someone that can help me with this. $1300.00 is a lot of money to spend for nothing. Thanks
|Posted: January/06/2014 at 20:32|
Optics Master Extraordinaire
It certainly is. Do you have tracking info on it? USPS seems to be the problem here. I have had some "fun" with them losing things...two weeks last year trying to nail down over $300 in backordered parts that traveled throughout Montana and Colorado. What I ended up doing was contacting the regional ombudsman's office and got them to trace things. Every package is optically scanned so you should be able to get that ironclad proof that USPS had it in their possession and screwed up.
I would call SWFA back (best way to reach them) and let them know what's going on and what USPS is saying. It may be they can help figure out what to do from there. At the least, it might get them to reconsider using USPS in the future. FedEx and UPS are only marginally better though! Good luck.
Reaction time is a factor...
|Posted: January/06/2014 at 22:00|
Call and ask for Skylar
"Always do the right thing, just because it is the right thing to do".
Bobby Paul Doherty
|Posted: January/07/2014 at 08:03|
I didn't know they shipped scopes USPS.
"Most folks are about as happy as they make their minds up to be" - Abraham Lincoln
|Posted: January/07/2014 at 08:58|
TEAM SWFA - Admin
6. The Optics Talk forum is not to be used as a customer service tool for SWFA customers. Tracking numbers, Order Status, Credit Card issues, etc. need to be directed to our Customer Service Professionals at 972-617-7056 from 8 a.m -5 p.m CDT or via e-mail at firstname.lastname@example.org.
A little clarification is in order before I lock this.
We shipped to the address he provided which was a mixture of his old address and his new address. Had P.O. Box and Zip to his new address and city of his old address. Easy mistake to make after you move but to blame us and not tell the truth is wrong.
Catrina did not tell him to contact the Post Office and there was nothing she could do as she is well aware that it is the shipper's responsibility to initiate tracking.
Obviously you will not be expected to pay for something you did not receive regardless of whose fault it is.
To add insult to injury the Post Office in the wrong city delivered the package to a P.O. Box that was not even listed on the package. We asked who signed for it and they claimed it was the name on the package but when we asked to see the signature it was clearly not our customer's signature.
The Post Master at that office contacted the recipient that should not have received the package and he has agreed to return it. The Post Master has been in contact with the Post Master of the intended Post Office and they are coordinating to get the package to the correct recipient.
Edited by Chris Farris - January/08/2014 at 15:59
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