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Super Sniper repair (Bushnell)

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/23/2012 at 00:05
addecus View Drop Down
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My  4 year old SS 10 X  showed scattered specks around the reticle so after search and research, I filled out the Bushnell repair form and sent it in with a 10 $ check. Online repair status showed it had been received awaiting evaluation. Today it showed it qualified warranty repair and that it would be replaced pending order of a replacement. Any ideas what it may be replaced with? I plan to call them and ask tomorrow but ask here in case forum members could enlighten me. Thanks for any input.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/23/2012 at 07:15
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They will just send you a new SS. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/24/2012 at 22:55
addecus View Drop Down
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Yup you right. Called yesterday and they confirmed it would be replaced with same for same.Yippee
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/25/2012 at 20:23
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Congratulations on the new scope Super Snipers are really tough but when one does have a problem the customer service is very good.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/26/2012 at 22:57
addecus View Drop Down
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Thank You , i was a little worried but looks like every thing will be good.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/04/2012 at 08:48
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If I may ask....where did you get the SS Repair form from Bushnell?
My buddy has a 10X that suddenly lost its focus.
No matter how you try, it will not come into focus.
 
Thank you!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/04/2012 at 12:04
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Originally posted by EchoAngel17 EchoAngel17 wrote:

If I may ask....where did you get the SS Repair form from Bushnell?
My buddy has a 10X that suddenly lost its focus.
No matter how you try, it will not come into focus.
 
Thank you!
 
The SWFA SS do not go to Bushnell for repair, you need to give us a call and speak with our returns department for warranty repair.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/07/2012 at 01:34
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Seem to be some confusion here on SWFA SS service.
 
My SWFA 10X42 SS scope that I recently acquired had a reticle that was uniformly covered with all sort of sizes of specs some larger than others, visible with normal use. On holding the scope up a light source and looking through the eyepiece at a slight angle I could see that the reticle was uniformly covered with what appeared to be fine debris. The elevation adjustment was excessively "mushy" and individual "click" adjustments could not be felt or heard and making a small elevation change of 1/4 to 1/2 MOA after waiting a short interval required visual inspection at temperatures of about 68 degrees.
 
I sent Bushnell customer service an email describing the problem including a description and identification of my SWFA scope (10X42 SS). I received an email response within an hour that instructed me to send in the scope with a completed form obtained from their web site. The form was completed and sent in with $10.00 including a copy of SWFA's purchase invoice. FedEx tracking shows Bushnell received my scope on April 5.
 
The problems appear to be that of a quality assurance issue rather than normal wear.
 
I plan to call Bushnell soon to get some sense of who will do what.
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/07/2012 at 06:22
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Not only is the CS with SWFA the best & they stand behind their product,their trade dept.is equally impressive.I've done at least a dozen trades with Dave & the group & can't say enough good things about them.Thanks SWFA/CF.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/07/2012 at 06:23
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Welcome to the OT angel & add !
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/07/2012 at 07:27
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Does Bushnell make all of SWFA branded scopes?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/07/2012 at 07:50
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Bushnell does not make scopes. Their scopes are mode in other countries just like most manufacturers do. They hire an optical company to make them to their spec just like SWFA does with the SS line. They do have a US service dept for repairs though. SWFA has bushnell repair SS scopes.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/09/2012 at 10:21
Alan Robertson View Drop Down
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Originally posted by supertool73 supertool73 wrote:

Bushnell...They do have a US service dept for repairs though. SWFA has bushnell repair SS scopes.
Learn something every day.
I
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/09/2012 at 10:45
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I know that because I have used it twice for Bushnell scopes.  Big Grin
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/12/2012 at 14:00
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Originally posted by Skylar McMahon Skylar McMahon wrote:

Originally posted by EchoAngel17 EchoAngel17 wrote:

If I may ask....where did you get the SS Repair form from Bushnell?
My buddy has a 10X that suddenly lost its focus.
No matter how you try, it will not come into focus.
 
Thank you!
 
The SWFA SS do not go to Bushnell for repair, you need to give us a call and speak with our returns department for warranty repair.
 
Got it...
Still a little confused but I will give him the number to call.
 
Thank you.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/12/2012 at 14:17
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Originally posted by Slugger3 Slugger3 wrote:

Does Bushnell make all of SWFA branded scopes?
 
No, they do not.
 
 
Originally posted by supertool73 supertool73 wrote:

SWFA has bushnell repair SS scopes.
 
Not any longer. All SS Tactical scope come to SWFA.
 
Originally posted by EchoAngel17 EchoAngel17 wrote:

Originally posted by Skylar McMahon Skylar McMahon wrote:

Originally posted by EchoAngel17 EchoAngel17 wrote:

If I may ask....where did you get the SS Repair form from Bushnell?
My buddy has a 10X that suddenly lost its focus.
No matter how you try, it will not come into focus.
Thank you!
The SWFA SS do not go to Bushnell for repair, you need to give us a call and speak with our returns department for warranty repair.
Got it...
Still a little confused but I will give him the number to call.
Thank you.
 
Tell him to give us a call and talk with Pat. She will get you set up. (972)726-7348


Edited by Chris Farris - April/17/2012 at 12:45
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/14/2012 at 22:32
addecus View Drop Down
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Got a new SS 10X42  from Bushnell about 8 days ago. this one says made in Japan underneath. It came in a plain white box, was identical to the one I sent in for repair and is VERY clear and bright.Excellent
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/17/2012 at 08:37
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Got it....passed the number to him.
Thank you!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/22/2012 at 22:35
Stevey Ducks View Drop Down
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I sent a SS 10X42 to Bushnell for repair/ replacement but I did this before the nice folks at SWFA informed me that they would take care of the warranty on the scope.
 
A time line of events:
 
Contacted Bushnell and told them about the problem via email, received a response back within hour informing me to send in the SS 10X42. Used their web site and site repair form (www.bushnell.com) day 1
 
Sent Bushnell the SS 10 X 42 via Fed Ex (day 2)
 
Received email from SWFA informing me that they would deal with problem. (day 3)
 
Called Bushnell and talked with nice lady who told me that Bushnell would deal with problem. (day 3)
 
Fed Ex tracking tells me that scope arrived at Bushnell Labs Overland Park KS (day 4) 
 
Received lab repair number via USPS (post card) providing me with a lab repair number and stating the scope would be replaced. (day 14)
 
I have confidence that Bushnell will do me right but I wish that I had contacted SWFA at the beginning.
 
I expect my replacement scope some time by early May. Keep in mind all mechanical/optical devices are subject to failure or problems and 4-6 weeks is entirely reasonable for repair/replacememt that in my case is for recreational use.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/30/2012 at 02:13
Stevey Ducks View Drop Down
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Received new SS 10X42 via UPS from Bushnell - day 23
 
Looks great and will use it mounted on a 06 later today.
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