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Super Sniper Problem

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/30/2009 at 20:27
cyclops24 View Drop Down
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I have 10x Super Sniper that has never been mounted or used. I would like to mount it on my newly aquired DPMS LR-308. I looked throgh the scope and notice some black specks in the field of view. No problem I thought, I'll clean the lens. The manual states to use a small drop of alcohol with a soft cloth which I did. Still see the black specks in the in the same exact spots in the field of view so it is on the inside. I searched the internet and found on another forum this has happened to other super snipers. So I am not sure who would warranty the scope. I look at Tasco's site to call them and I call the number and it goes to Bushnell who say to send the scope in with $10. Not knowing if this is correct, I ask SWFA and they confirm it. This worries me as Bushnell as a terrible reputation for customer service, turn around time (2-3 mos) and warranty work. Has anyone seen this happen before with the black specks? Can anyone comment on Bushnells warranty service? It is a nice scope but I would like the issue fixed and in a timely manner.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/30/2009 at 20:39
Chris Farris View Drop Down
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When and where did you purchase your SS?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/30/2009 at 21:08
cyclops24 View Drop Down
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Hi Chris,
 
I purchased it directly from SWFA probaby in 2003. Yes, believe it or not it has never been used or mounted. It has just sat in the box. It has the TASCO limited lifetime warranty card in the box but of course the number and address are no good since TASCO went out of business and Bushnell bought them. What can I expect when I send the scope in? What may be the cause of the problem?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/30/2009 at 21:33
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Originally posted by cyclops24 cyclops24 wrote:

This worries me as Bushnell as a terrible reputation for customer service, turn around time (2-3 mos) and warranty work. Has anyone seen this happen before with the black specks? Can anyone comment on Bushnells warranty service? It is a nice scope but I would like the issue fixed and in a timely manner.


I have used Bushnell's customer service by sending two scopes back for repair.  I had them both back to me in about 3 weeks.  Was very happy with their customer service.  I have actually only heard good things about Bushnell.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/30/2009 at 21:51
cyclops24 View Drop Down
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Well I hope I have the same experience as you did. If you Google Bushnell warranty service you'll see where I am coming from and why I am a little concerned. I like the scope and want to mount it, I just want the field of view to be clear. Maybe it is an easy fix.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 08:32
Chris Farris View Drop Down
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I knew it was an older unit, that is why I questioned you on when you bought it.  Back around the time that you bought it we had a problem with the anodizing of the tubes that affected one batch of about 100 scopes.  What you are seeing is tiny pieces of the anodized finish coming off the inside of the tube.  These tiny particles would not normally be visible in a conventional scope.  Most scopes use a wire reticle that allows these particles to pass through the reticle and collect somewhere else in the scope.  The SS uses a glass reticle that does not allow any particles to pass, in fact they stick to it.  You can see these tiny particles because the reticle is in one of the scopes focal planes.  There are advantages to a glass reticle but most companies won't use them because of this problem.  Scopes can pass inspection with no particles present and then during shipping particles get dislodged and stick to the reticle.  If there are any free particles in a glass reticle scope they will eventually find the reticle and stick to it.  Sometimes they get dislodged and stick somewhere else but eventually they will come back.

Send it to us with a copy of this post and I will see to it that you are taken care of.
 
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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 09:07
cyclops24 View Drop Down
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WOW Chris, not what I was expecting. That's awesome. I want it to be clear I wasn't trashing the scope. I like the scope and they have a great track record. I was just suprised to see the specks since I have never used the scope. I really appreciate the honesty and willingness to correct the problem especially considering I have had it 5 or 6 years. That's customer service!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 09:16
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Nice to be taken care of cyclops24!
 
Real customer service however would be opening a branch in Ontario.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 09:26
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I'll be honest. Since the scope was 5 or 6 years old I was expecting anyone to bend over backwards to make it right. I figured I'd have to end up sending in the scope and take my chances with Bushnell and hope that it got fixed and faster than 2 or 3 mos. But Chris and SWFA stepped up to the plate as they normally do and are taking care of it. I will continue giving Chris my business due to the customer service and willingness to stand behind his products.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 11:18
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Just wait till you mount it and shoot it, then you'll really be a fan!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 14:55
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I was thinking about a SS for my Armalite AR50 since I do not get to shoot it as often as I would like and why have a NF on it. But after what I had read about Bushnell's CS I was thinking I don't think so. Now after see what Chris F does for his customers I am thinking 10x or 16x.

So Chris if I have problems with a SS do go through you normally?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 15:13
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Get the 10X, far more usable in many, many circumstances.  At a fixed 16X mirage, can be a significant issue.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 16:03
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Originally posted by Rancid Coolaid Rancid Coolaid wrote:

Just wait till you mount it and shoot it, then you'll really be a fan!




That my friend is a Classic understatement!!!   Thunbs Up
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 16:08
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Originally posted by Steelbenz Steelbenz wrote:

Originally posted by Rancid Coolaid Rancid Coolaid wrote:

Just wait till you mount it and shoot it, then you'll really be a fan!




That my friend is a Classic understatement!!!   Thunbs Up



I'm just not as free with my exclamation points as are some.  I stand behind my statement.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 16:20
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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 20:45
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I don't see he need for a $1100-1600 dollar piece of glass when something like the SS will do the job. When I orginally was looking for a scope I called my friend who helped write the sniper manual for the Army. I asked him about the SS and he said he had used it and also knew guys using it and that it was legit. And he was real high on the high end stuff like the Leupold Mark 4. He said he thought it was more important to have someone do a match grade mount and boresight for the scope than having a high dollar scope on top. So with his recommendation I ordered the SS10x.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 20:47
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Originally posted by cyclops24 cyclops24 wrote:

and boresight for the scope than having a high dollar scope on top. 


What does that have to do with a high dollar scope? 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/31/2009 at 20:48
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Originally posted by cyclops24 cyclops24 wrote:

I don't see he need for a $1100-1600 dollar piece of glass when something like the SS will do the job. When I orginally was looking for a scope I called my friend who helped write the sniper manual for the Army. I asked him about the SS and he said he had used it and also knew guys using it and that it was legit. And he was real high on the high end stuff like the Leupold Mark 4. He said he thought it was more important to have someone do a match grade mount and boresight for the scope than having a high dollar scope on top. So with his recommendation I ordered the SS10x.

Exactly when did your friend help write that sniper manual for the Army?

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/01/2009 at 08:16
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Originally posted by supertool73 supertool73 wrote:

Originally posted by cyclops24 cyclops24 wrote:

and boresight for the scope than having a high dollar scope on top. 


What does that have to do with a high dollar scope? 
 
I think what he is saying is that if you only have X amount of dollars to spend that you should buy the best mounts possible and have it installed professionally.  That combined with a scope that will do the job would be preferred over a high dollar scope on top with cheap mounts and a sloppy install.
 
We did the same thing with the Army in large numbers for their Designated Marksman Rifles.  They were allocated so much money per complete rifle.  They learned that they could put more money into getting a higher grade rifle and mounts if they used SS scopes instead of Mk4's.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/01/2009 at 08:43
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I see the points and agree - that good mounts are worth the money spent.



Get good mounts and rings, have it mounted by someone who knows how to mount a scope correctly, and shoot as much as possible. 




Edited by Rancid Coolaid - April/06/2009 at 07:50
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/01/2009 at 09:28
cyclops24 View Drop Down
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I don't know that I should post his name due to OpSec as he is still on active duty and deployed. I also have a copy of the SOP he has written for many unit's sniper platoons. He has worked with and trained the DC SWAT snipers, NY State Police Snipers and many other LE agencies. He's the real deal and I respect his opinion.
 
What are the differences between a good scope like the SS and a NF or USO scope? Is it just clarity and resolution? I assume the larger the objective the more light it can gather and thus it can be used in lower light situations. I mean if a $300 scope can hit a target at 800 meters effectively then why would I need a $2500 scope to do the same thing?
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/01/2009 at 16:02
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Cyclops, did you try "smacking" that scope around to possibly dislodge the particles?
I had a similar issue on a US Optics SN-3 and they even recommened I try that before sending in.
Might solve the problem for you.
That SS is going to suit you.

Kudos to Chris Farris for his usual oustanding customer care.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/01/2009 at 17:39
cyclops24 View Drop Down
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They don't budge. Same specks in he same location. If it is an issue with the anodizing that only effected a small batch, shaking it isn't going to resolve that. It is going to continue to flake off.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/01/2009 at 17:54
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Your right, of course. I was just curious if they could be dislodged.
Best of luck.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: April/01/2009 at 18:00
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It takes a pretty good hit to dislodge them.
 
Try hitting the objective bell (fairly hard) on the bottom of your shoe while your shoe is on your foot.
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