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Super Sniper and Customer Service!!

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2006 at 08:40
frosty View Drop Down
Optics GrassHopper
Optics GrassHopper

Joined: February/14/2006
Status: Offline
Points: 1

Hello, new here. Very soon I will be recieving my .50 bmg rifle. It is  a Serbu Bfg (full size model). I will be looking for a scope to place on top of the rifle. I know that Nightforce is the one of the best and that U.S. optics is probably a little better. Anyway both of the afore mentioned scopes are way, way, way, out of an affordable price range for me. I have heard of the Super Sniper.

Now as I understand the situation, SWFA owns the rights to the Super Sniper scope line. To me that means that they bought the rights to exclusively make it from Tasco. Now I have read on some of the .50 bmg forums that the Super Sniper will work for a few hundred rounds (some times not even that far) and then "give up the ghost" as they say. Others will have good luck for a longer period of time. But for those who have "trouble" they have to send it off to get it repaired. So my questions are as follows:


Will I (if i purchase the scope) have to deal with any B.S. from the company that is doing the repairs or will SWFA back up the customer?


If they bought the rights to make it then WHO is doing the LIFE TME warranty repair work on the Super Sniper line?


What is the warranty AFTER a repair has been done?


I am not trying to sound rude. I just know that if you do not ask ahead of time and get some solid answers you are then up crap creek, especially when other people already have your money and do nothing to help.



Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2006 at 13:32
Chris Farris View Drop Down

Joined: October/01/2003
Location: Texas
Status: Offline
Points: 7790

Nice first post and wonderfully optimistic attitude.


We own the SS line of scopes and are directly responsible for them since we took over.  Old tasco era SS scopes have no warranty.  Current SWFA production SS scopes have a lifetime warranty performed by Bushnell on our behalf.


We have completely redesigned the internals since our taking over and have no problems with them on any caliber including the relatively tame 30 lb. monster muzzle break'd .50 BMG.  Post you are reading on sites like biggerhammer are referring to tasco era scopes not SWFA era.


Here is a brief run down on the ss.


In 1993, The Crane Division of the Naval Surface Warfare Center sent out a solicitation contract for a 10x sniper scope with very specific mil-spec features. Several companies (including Tasco, B&L and Leupold) submitted scopes specially built to the contract specifications.  The Navy bought a large number of the Tasco product under the contract #N00164-93-C-205.

Many people did not take the scopes seriously because of the Tasco name.  But you have to understand that Tasco is and was just a name, they own no factories. Normally Tasco would just buy off the shelf products from several factories in the orient and have them branded with their name. The SS scope was built from the ground up to the United States Navy's very specific specifications. All the specs are extreme in regards to durability, resolution, adjustment travel, etc. Tasco fulfilled the contract obligations and had some over runs that we agreed to buy as tasco had no easy way to move an un-catalogued scope. Prior to the contract fulfillment SS scopes were sold to those lucky enough to stumble across one for $800.00 and up.

We had such good success that we worked a deal with tasco to keep making the scopes exclusively for us but we had to be able to market them at the close-out price of $299.95 and $399.95 for the side focus version. Keep in mind the military paid considerably more for them in 1993. We have kept the price the same for over 10 years even though they continue to cost us more.

Prior to 2000 we started getting some complaints concerning quality control issues. The scopes have never changed and legally can't change without permission from the Department of Defense due to the fact that they were issued a NSN #, so we knew tasco was not skimping on the product. Tasco was going out of business and no one knew it at the time and their control of the factory where they were made was slipping in the QC department. Once Tasco filed bankruptcy, Bushnell bought them and by this time we had worked our own deal direct with the factory. We sent examples of the QC issues to them with solutions and implemented a double inspection process, and then we obtained permission from our Government to alter and update the scopes internally, bringing them into the 21st century.

We developed the Super Sniper logo and all the advertising slogans but have chosen to leave them off the packaging and scope to keep the cost down.......the scopes have always came in a plain white box with no markings and still do, its the way the military gets them still.  Currently we sell the SS 10x42 rear parallax to the U.S. Army for use on their M1A/M14 designated marksmen rifles in large numbers and smaller numbers for AR variants, and .50 BMGs.

SWFA Super Sniper scopes have a lifetime warranty performed by Bushnell on our behalf.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2006 at 14:56
cheaptrick View Drop Down

Joined: September/27/2004
Location: South Carolina
Status: Offline
Points: 20848
Welcome to The OT, frosty!!!
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