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ss 5-20x50 problems

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/14/2012 at 20:42
slewis39 View Drop Down
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Good eveninng and happy V-day to everyone. Does anyone know if there are any ongoing problems with the SS 5-20s?
Post Options Post Options   Thanks (3) Thanks(3)     Back to Top Direct Link To This Post Posted: February/22/2012 at 12:41Answer Answer
Chris Farris View Drop Down
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Scope arrived back here and we inspected it thoroughly and can say with 100% certainty that the reticle is precisely and exactly level and centered.
 
Verified three times by three different techs.
Post Options Post Options   Thanks (1) Thanks(1)     Back to Top Direct Link To This Post Posted: February/14/2012 at 21:00
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Not mine!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/14/2012 at 21:15
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I'm a little put off by your thread title.  Why would you post a title that INSINUATES some problem when there is none known?  It's disingenuous...
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/14/2012 at 21:23
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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/14/2012 at 21:27
slewis39 View Drop Down
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Sorry but I wasnt trying to put off anyone or insinuate  anything,  but when I pay 1500.00 for a scope and have a problem I think it should be ok to ask a question and get all the info I can about it. But I guess I can find  another site to try and get answers to my questions or concerns. Just thought since this is the site I bought it from someone would be as concerned as me!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/14/2012 at 21:30
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So whats the problem/concern? 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/14/2012 at 21:36
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Without a description of what problem you have, you are just "whiffing air"...

IF you have an issue, describe it in detail.  There are a lot of users of the SS5-20 here and if there is a similar problem you will find out post haste.  However, I suggest you take the issue directly to SWFA.  One of the Forum Rules is that the OT is NOT a forum for customer service issues.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/14/2012 at 21:46
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I didnt come here for customer service. I will call swfa tomorrow. I wanted to know if there were any known problems because the one I recieved has about a 5 degree right angle canter on the cross hair and I was just curious if anyone else had any problems with them. For it could determine if I change the brand scope I replace it with.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/14/2012 at 22:02
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I just stumbled across this thread..I was looking forward to seeing what people had to say about this scope. Slewis39 I dont think there is a problem with this thread. Good to hear someone giving some info on the shortcomings of your personal scope. Anybody else have issues with the SS?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/14/2012 at 22:25
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Originally posted by slewis39 slewis39 wrote:

I didnt come here for customer service. I will call swfa tomorrow. I wanted to know if there were any known problems because the one I recieved has about a 5 degree right angle canter on the cross hair and I was just curious if anyone else had any problems with them. For it could determine if I change the brand scope I replace it with.



How did you go about determining this? And how did you mount the scope on your rifle?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 02:44
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I've never heard of any of these scopes having the reticle canted a single degree (which would still be well within many manufacturers' tolerances), much less five.

If yours is indeed canted five degrees it is quite an aberration.  Precisely measuring reticle cant is something that is quite easily done without any specialized tools by several different methods.  Would you describe the method you used to measure the five degrees?
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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 05:50
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I never got the scope mounted because I couldnt get the cross hair straight, If I got them straight the turrents were angled. Thats when I discovered the cross hair was canted, and the 5 degree was an estimate but its quite noticable with the eye.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 05:56
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Where are you located in SC? 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 06:06
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Greenville
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 06:12
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Originally posted by slewis39 slewis39 wrote:

Greenville

Right down the road from me. I'm in Gastonia. 

I have levels and would be happy to help you, if you think I could. I haven't seen this problem you described on many different brands of scopes, let alone a SS, but maybe you have a bad one.

Rest assured, if you have a bad scope, SWFA will make it right.    

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 06:17
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Originally posted by slewis39 slewis39 wrote:

I didnt come here for customer service. I will call swfa tomorrow. I wanted to know if there were any known problems because the one I recieved has about a 5 degree right angle canter on the cross hair and I was just curious if anyone else had any problems with them. For it could determine if I change the brand scope I replace it with.

 
If you had made this statement first, there would have been no problem.  Other than you should call SWFA immediately for issues like this.  Nebulous meanderings about unidentified issues are not very useful...
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 06:26
slewis39 View Drop Down
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Thanks for the offer. Yes I  agree, I have had nothing but excellent service from SWFA and really didnt intend on pissing anyone off. I was just curious if there were any known problems. I will contact them this morning and get a replacement. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 06:46
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Originally posted by slewis39 slewis39 wrote:

Thanks for the offer. Yes I  agree, I have had nothing but excellent service from SWFA and really didnt intend on pissing anyone off. I was just curious if there were any known problems. I will contact them this morning and get a replacement. 

Nobody is pissed at you. friend. 
We want, as do the good folks at SWFA, you to be 100% happy with your purchase. 

I guess I'm having a hard time understanding how you've determined that you have a issue, even though you've admitted you have not mounted the scope yet and leveled the action and the scope. 
So, I assume your holding the scope up with your hands and looking through at something with a straight edge and trying to "level" the turrets by eye? 

Is the reticle cant THAT pronounced?? Again, it's a fairly unusual issue with most quality scopes, let alone a SS, is all I'm suggesting.      

 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 07:39
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If Cheaptrick can't help you, wish I'm sure he can, let me know. I'll drive down there to tyr to help to if need be.  Also, mount the thing, its almost impossible to say its canted without mounting it.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 11:31
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Mount it using levels, and then compare it to a plumb line.  That will give you the truest alignment I can think of and will really be able to tell if it is canted or not.


If it is, SWFA will take care of you.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 12:12
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Originally posted by cheaptrick cheaptrick wrote:

Originally posted by slewis39 slewis39 wrote:

Greenville

Right down the road from me. I'm in Gastonia. 

I have levels and would be happy to help you, if you think I could. I haven't seen this problem you described on many different brands of scopes, let alone a SS, but maybe you have a bad one.

Rest assured, if you have a bad scope, SWFA will make it right.    



This is why I like this forum!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 16:31
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I don't see any problems with you asking this either. At the same time the first thing I thought when I read the thread title was, " What?! An issue with a 5-20, oh no." LOL With that being said I agree with what has been said, mount the sucker and use levels to verify alignment. Cheaptrick and SVT are both stand up guys and can help you. If you need or want you can send it back to me and I will test it and post pictures. No matter what the scope or any other product it is that is being made there will be some form of a problem eventually at some point in time. If it is canted rest assured I personally will make sure you are satisfied and there is no reason to stray away from the SS line. Especially with our Warranty and Customer Service. Wink You are definitely part of the great minority if it does have a problem. If it does have a canted reticle we will replace it no questions asked. You can email me directly at Christopher@swfa.com with any questions you have about anything.
 
CFII
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 17:00
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Well done CF2.  Slewis39, I hope you did not get put off to much by some folks being a little protective of SWFA products.  Its okay to question when yo have a problem and there are many here that can and will help with what they can. 

CF2 will take good care of you.  He has taken care of a few problems for me over the last several years and I am always 100% happy.  The SS is a great scope line, I have several and have had several more in the past and been very happy with them.  The 5-20x is a great scope, I would give it another chance.  In its price range you will not find anything better. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 17:05
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The only problem I have with the TWO  5-20x50 Super Snipers I have is I canted get enough of them I could sure use a couple more. Cool
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/15/2012 at 20:00
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Was not put off at all and I work in a production environment and know 1st hand that mistakes do happen. I was impressed with the feel and glass on the scope and I talked with a rep today and sent it back to be checked out. Was just hoping to be punching holes today! 
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