Welcome to Optics Talk.
I'm not sure what your assessment of "quite and mushy" is, but sometimes the scopes need to be broke in somewhat. Meaning, there's a good bit of grease under the turrets and the clicks will sometimes feel more solid after you spin them around a bit.
I would also recommend making sure the 3 set screws holding the turret cover on are snug. Do not over tighten obviously.
Lastly, if you feel something may still be amiss, give SWFA a call Monday and talk to one of the customer professionals there.
My SS 10x is still clicking solid and true after 10 plus years. Good shooting.