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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/20/2009 at 09:32
Al Nyhus View Drop Down
Optics Apprentice
Optics Apprentice

Joined: March/08/2009
Status: Offline
Points: 127
    Had a recent experience with Sightron's customer service and technical dept. that I thought I'd pass along, for anyone interested.
     One of my BR rigs has a Sightron 36X that's been on there since 2004. It's always been a flawless performer and has accounted for quite a few wins and a couple of range records over the past seasons. At the IBS Score Nationals this last Sept, I was having some unexplained vertical that I couldn't quite get a handle on. An occasional shot would pop up or down half a bullet hole, just enough to make me start doubting my ability to read flags... even though everything looked like the shot would drop right in there. Then it would hammer out a nice target and the vertical would seemingly go away.
    For a competitve shooter, this is the worse possible scenario. Is the gun simply out of tune? Some sneaky mechanical issue? I've had scopes go bad before, but have always been 'lucky' in that they would destruct big-time, leaving no doubt about what happened. When you can rattle a scope and hear pieces, parts and pieces of parts loose inside, that's a good thing to a competive shooter. No doubt about where the problem lies, then. Sneaky scope problems are the bane of every competitor.
   Anyway, after the Nationals I took the rig out and did some back-to-back testing with a known good scope I use for just such a situation. Sure enough, if I shot the Sightron enough, pretty soon there would be a high or low shot that would pop out of the group by about 1/2 to 3/4ths of a bullet hole. Then it would be back to hammering into one hole, as normal. From 8-12 rounds later, there it would be again.  Putting the test mule scope on showed the vertical was gone.
     Off to Sightron it went, with a long detailed litany of my woes and how I tested to confirm it. I knew that Sightron had just finished it's in house technical services dept. and had installed some equipment to verify if a 'bad' scope was, in fact, bad. On one hand I was happy that they had this, but on the other hand I was a bit uneasy about whether they could actually test and find this small amount of movement.
     I mean, lets' face it: A scope that 'pops' a shot .200 up/down isn't exactly something that's noticeable on a hunting rifle, including any of mine.  On the other hand, in two or three months of testing and competing, this scope probably sees more recoil than a typical hunting scope sees in it's lifetime. As best I could estimate, it had close to 7,000 rounds under it, all with a 30BR, which isn't exactly a 6PPC when it comes to recoil force.  A 'standard' 6PPC 10.5 lb. BR rifle produces recoil figures around  3.7-3.8 lbs. while a 30BR produces close to 7.5 in the same platform. Not exactly earth shaking recoil, but repetive enough to cause stuff to loosen up over time.  Hey..nothing lasts forever and mechanical things just wear out. No surprise, there. After five seasons, the scope didn't owe me anything.
    I knew from talking with Alan Orr at Sightron that the SII series scopes have gone through several internal updates since the model I had. Small improvents here and there to help with durability as part of their ongoing effort to produce a better product.
    Anyway, their testing found the problem and a current version was shipped to me.
     To me, this shows a couple of things: Their testing equipment can, in fact, find some pretty small scope 'issues' that are simply not observable in most scenarios. And they have a committment to producing and servicing their product.
     In the past, I've sent three other brands of scopes back to fix obvious problems. No need to name names as stuff happens to all things mechanical. Two of the three mfgs. in question needed to have these scopes returned multiple times because they either weren't fixed, were returned worse than when I sent them for repair, or the mfgs. 'technical reps' were either clueless about the problem I described or had no interest in helping a customer resolve their problem.
     Not an add for Sightron....just a "Thank You!" for good service. Smile

Edited by Al Nyhus - December/20/2009 at 12:51
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/20/2009 at 09:37
cheaptrick View Drop Down

Joined: September/27/2004
Location: South Carolina
Status: Offline
Points: 20848
Good deal! Glad to see good reports passed along on this forum.
Sightron has always had a really strong customer support dept. from what I've read.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/20/2009 at 12:29
Randall45 View Drop Down
Optics Apprentice
Optics Apprentice

Joined: June/25/2009
Status: Offline
Points: 284
I also used Sightron and found there service to be be very good.I also learned of there in house testing facility.Many of the scopes returned to Sightron are in fact not broken and returned to the customer with the test target.I do recall when I called SWFA a few years ago I asked about Sightron and the young man said they have very few places that sell them and are trying to get there foot in the door.He said they had sold very few Sightrons and are having some issues with there scopes.He praised the Nikon brand for there quality and price, he said they sell this brand the most and have many satisfied customers.I wonder how Sightron sells now. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/20/2009 at 12:42
lucytuma View Drop Down
Optics Jedi Knight
Optics Jedi Knight

Joined: November/25/2007
Location: Wisconsin
Status: Offline
Points: 5389
Glad to here some possitive comments, kudos to sightron.
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