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Scope Manufacture’s and compensation

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/18/2007 at 15:48
pooreyes View Drop Down
Optics GrassHopper
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  Heres the deal guys. I wont say which one during this post, at least not yet. I am waitng on them to email me back.

 

  

During Christmas I received a new scope that my wife paid over 1000 bucks for. Well I took it to the vise and tried to zero it in, after several hours and boxes of very costly bullets I couldn’t get the scope to hold zero. I called the company and they gave me a few ideas to try and I did it, I changed my mounts took the rings and mounts to a “professional” to mount the mounts and scope. After he did it I went back to the vise. The scope still wouldn’t hold zero. I sent the scope back and they said it was a lose spring in the AO. So they said the repair tech’s note say’s he replace a spring. Any way seeing the scope was broke from the get go.

 

 Don’t you think they should at least pay for some of my lost money. This isn’t including me having to pay shipping and insurance to send the scope back.  Adding it up, I am out almost 300 bucks !!!!     Not counting the last two weeks of deer season and a missed shoot at a shooter buck . Which by the way at my club if you shoot and wound or miss a deer you pay 100 dollars to the camp.

 

  What do you think they should do? Or what would you say to them?

 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/18/2007 at 17:59
Duce View Drop Down
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They are going to do exactly what the warranty says, if they did what you want they would have 10,000 scopes coming back tomorrow and request for all kinds of compensation. Not fair but that is the way it is unless you are willing to go to court and if you win in court then they would appeal. Too many people try to take advantage so companies have become very leary.

 

Duce

 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/18/2007 at 19:12
lucznik View Drop Down
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Originally posted by pooreyes pooreyes wrote:

 Don’t you think they should at least pay for some of my lost money. 

 

NO.

 

 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/18/2007 at 19:16
koshkin View Drop Down
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Dark Lord of Optics

Joined: June/15/2004
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Trying different rings and mounts is always a good idea. 

As for the professional, I've seen a few of them around here operate and those gorilla fisted scope wreckers are not getting anywhere near my scopes.

YMMV.

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/18/2007 at 20:44
pyro6999 View Drop Down
Optics Retard
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you were the one who took a scope into the field knowing it wasnt on.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/18/2007 at 21:17
Roy Finn View Drop Down
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Steiner Junkie

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pooreyes, I can certainly feel for your misfortune, however, everyone gets a bad one from time to time. If I were you, I would just chalk it up to a bad learning experience. I think you did what anyone would have done after having the scope mounts checked. Unfortunately, you didn't have the time prior to deer season to have discovered a bad scope. This is why they tell folks to wring out equipment prior to going afield. As far as Swarovski is concerned, I don't think they owe you reimbursement, although throwing you a bone would be good business.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/20/2007 at 09:34
scubasteve View Drop Down
Optics Apprentice
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I think they should at least pay for the shippin' and insurance. Good business practice on a new scope.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/20/2007 at 09:55
8shots View Drop Down
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I would get a good lawyer and sue the pants off of them. And if you win maybe Hollywood will make a blockbuster movie and get Tom Cruise to play you. How cool can that be!!

Just jokes. Know how you feel. But as Duce said, they will fall back to the small print. But asking costs nothing!

Good luck.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/20/2007 at 11:59
4T570 View Drop Down
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AFTER you have the scope back and it is repaired, write or email the corporate office, the CEO if you can get an address, explain everything, including your losses and your dissatisfaction with their product.  As well, explain that you have talked to several people about the problem.  No company wants bad publicity and they understand that "word of mouth" can be the best or worse advertising which they can receive.  Ask for the compensation....the worse that can happen is that they simply don't respond.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/20/2007 at 12:56
scubasteve View Drop Down
Optics Apprentice
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What 4T570 said. Worked for me on a Goodyear tire deal.
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