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Ruger Customer Service

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3_tens View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 3_tens Quote  Post ReplyReply Direct Link To This Post Topic: Ruger Customer Service
    Posted: January/18/2015 at 00:13
Has anyone here had any dealings with Sturm Ruger CS after a gun is well out of warranty and parts are discontinued? Up front they made it clear that there would be a $30 charge for return shipping plus parts, along with a cleaning, and labor charge if it could be repaired or not.  I received a return shipping notice from the carrier but have not heard a word from Ruger. I would have expected some notification even if the needed parts were no longer available. Is this a sign to be happy or is it to early? for that?


Edited by 3_tens - January/21/2015 at 15:33
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skytrash Quote  Post ReplyReply Direct Link To This Post Posted: January/18/2015 at 06:40
What are you having them work on?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 3_tens Quote  Post ReplyReply Direct Link To This Post Posted: January/18/2015 at 09:29
Red Label 20 Ga. Faulty barrel selector.
Folks ain't got a sense of humor no more. They don't laugh they just get sore.

Need to follow the rules. Just hard to determine which set of rules to follow
Now the rules have changed again.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Longhunter Quote  Post ReplyReply Direct Link To This Post Posted: January/18/2015 at 17:55
 Ruger has taken excellent care of us on several occasions when one of their firearms needed repair. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote 3_tens Quote  Post ReplyReply Direct Link To This Post Posted: January/21/2015 at 13:36
UPDATE!   Three Chears for Strum Ruger CS!
Today the Red Label returned. By the long list of parts used, the safety and firing mechanism was replaced and upgraded. It was test fired and checked for full function. This came back at no charge. Unbelievable service on a gun manufactured in 1985.
Folks ain't got a sense of humor no more. They don't laugh they just get sore.

Need to follow the rules. Just hard to determine which set of rules to follow
Now the rules have changed again.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote bugsNbows Quote  Post ReplyReply Direct Link To This Post Posted: January/21/2015 at 16:28
Excellent That's great!
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Post Options Post Options   Thanks (0) Thanks(0)   Quote cheaptrick Quote  Post ReplyReply Direct Link To This Post Posted: January/21/2015 at 17:54
I think the Ruger Hawkeye will be my next bolt gun in 7mm Winkle. Big Grin 

Good deal. 
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Skytrash Quote  Post ReplyReply Direct Link To This Post Posted: January/22/2015 at 06:38
Good deal!  I own several Ruger firearms, and have never had a problem, but it's good to know that they stand behind their products.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote BeltFed Quote  Post ReplyReply Direct Link To This Post Posted: January/22/2015 at 07:01
Oh this is good to hear. I have a new Red Label on lay-a-way.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Brad4213 Quote  Post ReplyReply Direct Link To This Post Posted: February/03/2015 at 18:55
3 years ago i purchased a Ruger mini 14 and the first time i took it out i had extractor issues. I called ruger, they emailed me a shipping label and i sent it off. It took about 2 months turn around to get it back but they replaced the parts with no charge to me. I also purchased a 10/22 for my wife for Christmas this past year and when i took it out to sight it in, the trigger quit working after 4 shots. I returned with the rifle to the sporting goods store where i purchased it and they sent it out to Ruger about 2 weeks ago. I don't know if i have a black cloud with Ruger lately but i never had an issue with my old 10/22 or Old Vaquero nor has my family had issues with any of their Rugers(m77s mini 14s and 10/22s). But they have taken care of me without asking for anything in return. Although it does suck that my recent purchases from them have had to be sent back I'm glad to see they stand behind their products and are taking care of me. With that alone they will continue to have my service. If only they they(and other manufacturers) would quit replacing metal parts for plastic....
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Post Options Post Options   Thanks (0) Thanks(0)   Quote RifleDude Quote  Post ReplyReply Direct Link To This Post Posted: February/03/2015 at 21:58
Originally posted by cheaptrick cheaptrick wrote:

... in 7mm Winkle. Big Grin 

I love you, man!
Ted


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Post Options Post Options   Thanks (0) Thanks(0)   Quote Kickboxer Quote  Post ReplyReply Direct Link To This Post Posted: February/04/2015 at 04:41

Originally posted by 3_tens 3_tens wrote:

UPDATE!   Three Chears for Strum Ruger CS!
Today the Red Label returned. By the long list of parts used, the safety and firing mechanism was replaced and upgraded. It was test fired and checked for full function. This came back at no charge. Unbelievable service on a gun manufactured in 1985.

That is excellent... certainly a galaxy better than CZ...

Opinion,untempered by fact,is ignorance.

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Post Options Post Options   Thanks (0) Thanks(0)   Quote RifleDude Quote  Post ReplyReply Direct Link To This Post Posted: February/04/2015 at 06:24
Ruger has always had a very good CS reputation. I've never had to use their CS for gun repairs. However, when I was in college, I had to do a research paper on a manufacturing technology, and I decided to do mine on the investment casting process. Given that Sturm Ruger is one of, if not the foremost practitioner of the state of the art in investment casting, I wrote to them to see if they could help me with some technical materials. I wasn't expecting much, but they sent me a huge amount of very detailed tech literature, along with tons of photos of the process from start to finish as used in their Prescott, AZ facility. They also threw in some Ruger patches and decals. I was totally blown away by how much they went above and beyond to help me!

Incidentally, you would be very surprised by how many products Ruger actually makes that you never knew they made... golf club heads, small engine blocks, aircraft components, etc. Firearms is only a part of their business; half their production is in commercial casting of a wide variety of parts for other manufacturers.
Ted


Money can't buy happiness... but it's much more comfortable to cry in a Porsche than on a bicycle.
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