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SWFA rocks!

Printed From: OpticsTalk by SWFA, Inc.
Category: Other Optics
Forum Name: Binoculars
Forum Description: Anything that requires two eyes to look through it
URL: http://www.opticstalk.com/forum_posts.asp?TID=6717
Printed Date: March/28/2024 at 09:51
Software Version: Web Wiz Forums 12.01 - http://www.webwizforums.com


Topic: SWFA rocks!
Posted By: koshkin
Subject: SWFA rocks!
Date Posted: May/14/2007 at 17:05
I ordered a binocular from SWFA which turned out to be a little different from what I expected (my fault, not SWFA's.  I should have done my homework before ordering). 

They offer to exchange it for the product that fits my needs/wants better (they really did not have to, since it is my own damn fault).

Within three of hours, I get a RMA number to return the binoculars I have.

Within five hours, I get an e-mail that the binoculars I am exchanging for are shipped out to me.

Now that, ladies and gentlemen, is what customer service should be!

ILya



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