Sorry for the lack of information. I will try and explain a little better. For and specific questions from anyone, please ask and I'll reply. 1. While viewing a person moving away from me at night with ambient temperature at around 75 deg, stopping every 15yds allowing me time to go through the menu selections of trying to optimize the clarity of the display I was unable to tell it was a person after they got approx. 90 yds. 2. I tried all the different color palettes, brightness settings, preset settings, focus adjustments and none of these different adjustments made a lot of difference. 3. The unit has a manual focus which does affect the display but it never seems to be of the clarity I would expect or close to the clarity of many of the videos I have seen of other units. 4. Once the person got out between 75 and 100 yds and you increased the zoom everything seems to be a blur and you can't adjust the focus to get any recognizable display of what you are looking at. 5. All of the menu selections and adjustments seem to be very simple, straightforward in the operating instructions. The unit is easy to change the settings to try and optimize the display for viewing. The problem is that there is not any decent clarity of viewing a known object once they are out close to 100 yds. If you would just be looking through the scope without knowing that a specific object ( a person in this case) was at a certain location moving their arms you would be able to identify anything out there at that distance. 6. I've looked through several other thermal scopes at the NRA convention earlier this year and all of them had a more clear display and it was much easier to identify what you were looking at similar distances. This is one reason why it is troubling to have such an unclear display with a unit that is supposedly a better unit going by the specs and price. 7. I will call the manufacturer and talk to them today to try and get any advice of what to try to maybe improve the clarity before sending the unit back. I was hoping to maybe some advice from some on here of things to try also to improve clarity of the display. I have listed the manufacturer to make it seem or imply that I was bad mouthing a particular brand. But if it would help to know the brand and unit model to help with suggestions let me know. I hope this information helps and I appreciate any and all suggestions and questions.
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