New Posts New Posts RSS Feed - People like this walk amongst us
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Check GunBroker.com for SWFA's No Reserve and No Minimum bid firearm auctions.

People like this walk amongst us

 Post Reply Post Reply   Topic Search Topic Search  Topic Options Topic Options Page  1 2 3>
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 12:02
357mag View Drop Down
Optics Journeyman
Optics Journeyman
Avatar

Joined: September/29/2004
Location: United States
Status: Offline
Points: 323
http://www.ar15.com/forums/topic.html?b=1&f=5&t=1144905&page=1 
 
I can't imagine having to deal with people like this on a daily basis, I feel for you SWFA and hope all of your customers are not like this jack ass.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 12:05
pyro6999 View Drop Down
Optics Retard
Optics Retard
Avatar
OT TITAN

Joined: December/22/2006
Location: North Dakota
Status: Offline
Points: 22024
i see a lot of people stuck up for swfa. some people just need somethin to bitch about.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 12:11
SVT_Tactical View Drop Down
Optics Retard
Optics Retard
Avatar
Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
Status: Online
Points: 28762
must be his time of the monthLoco
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 12:17
300S&W View Drop Down
Optics God
Optics God
Avatar

Joined: January/27/2008
Location: Burlington,WV
Status: Offline
Points: 10592
 
  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 12:41
tman1965 View Drop Down
Optics Master
Optics Master
Avatar

Joined: July/20/2010
Location: South Georgia
Status: Offline
Points: 1456
What a friggin drama queen!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 15:16
Chris Farris View Drop Down
TEAM SWFA - Admin
TEAM SWFA - Admin
Avatar
swfa.com

Joined: October/01/2003
Location: Texas
Status: Offline
Points: 7765
Brady stepped in and took the high road.
 
In reality there was no way his order could have shipped USPS the same day he ordered and our phone answers don't have access to what time someone ordered.
 
If he called and asked if his order shipped, the order taker would pull up his order and see its status as SHIPPED.  The order taker would not know to ask the customer what day he ordered, what time he ordered and what method of shipping he had, if the guy called and said has my order shipped it does not matter who he spoke with we would have told him yes.
 
USPS picks up once a day around 9-11 so you would have to order the day before to make that pick up.  UPS picks up at the end of the day and 99% of our orders are UPS.
 
 
People these days don't give anyone the benefit of doubt and have a sense of entitlement like never before.  We get at least one threat a week that they are going to go to every talk group and tell all their friends how bad we are over little things like the guy above ordering USPS on a Friday and bitching because it did not go out until the next business day.
 
I just looked in our mail box and saw this one from today in reply to a trade in appraisal.  All of that because he feels we low balled him on a trade in, when in reality we did not.  This particular trade in was a Leupold and we buy new Leupolds at distributor cost and list them on our site at Leupold's mandated miniumim advertised price.
 
 
"That offer was actually very insulting. I've been hearing good things about your company, but after that offer I won't every even bother looking at your web site again. I'll make sure that everybody I know and every forum that I go to hears about this. That scope retails for over a $1000."
 
 
Further more he did not give us much information to evaluate his product.  Dave does a ton of trades a day and I've told him if people don't take the time to properly and or thoroughly describe their trade then you must assume it is the least valuable model.
 
Here is what he provided us with to appraise his trade,  "Leupold vx-III 8.5-25 long range target".
 
There are a bunch that fit this description and most are no longer made or recently closed out.  We don't know if it is a Vari X-III or VX-3 and that makes a huge differnce.
 
Retail sucks at times and with the Internet people are quick to slam you if you don't do exactly what they want when they want.  You can try your hardest to do everything perfect and still end up pissing people off.


Edited by Chris Farris - February/01/2011 at 15:17
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 15:22
pyro6999 View Drop Down
Optics Retard
Optics Retard
Avatar
OT TITAN

Joined: December/22/2006
Location: North Dakota
Status: Offline
Points: 22024
cant please em all i guess. public service can really suck.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 15:23
SVT_Tactical View Drop Down
Optics Retard
Optics Retard
Avatar
Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
Status: Online
Points: 28762
Chris we always have your back cause well all know you guys are about as up and up as they come. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 15:24
pyro6999 View Drop Down
Optics Retard
Optics Retard
Avatar
OT TITAN

Joined: December/22/2006
Location: North Dakota
Status: Offline
Points: 22024
no doubt!Excellent
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 16:01
KY Hick View Drop Down
Optics Apprentice
Optics Apprentice
Avatar

Joined: August/18/2008
Location: Louisville, KY.
Status: Offline
Points: 93
Some body mail that whiny brat some complimentry tissue! waa waa waa waa waa waa. 
Maybe send him some pieces of coal, and he can send us back some diamonds!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 16:06
Chris Farris View Drop Down
TEAM SWFA - Admin
TEAM SWFA - Admin
Avatar
swfa.com

Joined: October/01/2003
Location: Texas
Status: Offline
Points: 7765
I know it was a long and boring read but did you read it all?  Even after we explained how this happened, that was not enough....he wanted everyone to apologize to him.
 
Whacko
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 16:06
scooter65 View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar

Joined: December/29/2006
Location: mi
Status: Offline
Points: 3567
The internet simply gave the common idiot a microphone behind a curtain so they could hide their identity.  But what they truly don't understand is that curtain is see thru to people in the know.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 16:09
Chris Farris View Drop Down
TEAM SWFA - Admin
TEAM SWFA - Admin
Avatar
swfa.com

Joined: October/01/2003
Location: Texas
Status: Offline
Points: 7765
Originally posted by Chris Farris Chris Farris wrote:

"That offer was actually very insulting. I've been hearing good things about your company, but after that offer I won't every even bother looking at your web site again. I'll make sure that everybody I know and every forum that I go to hears about this. That scope retails for over a $1000."
 
 
I intervened on this one and asked him for the serial number and stock number and after getting that I was able to determine that our offer was fair.  Here is my last reply.  He did apologize for his original reply, so maybe there is still hope for some people.
 
 

That one was made in 2009  and is discontinued.  It has been closed out at a retail price of $799.95 two years ago.

 

Here is one for sale priced at $775.  new in the box (sealed).

 

http://www.24hourcampfire.com/ubbthreads/ubbthreads.php/ubb/showflat/Number/4242496

 

Here is one on eBay that is bid up to $711. With a day to go.

 

http://cgi.ebay.com/Leupold-VX-III-8-5-25x50mm-Long-Range-Target-55186-/200569741953

 

Looks like the market will bear $700. - $800. For this scope today and since we are not the end user we need to be in it at least 40% below that to make a fair profit.

 

$750. Minus 40% is $450. So it looks like my guy did exactly what I said.  He assumed it was a discontinued model and bid accordingly.

 

We can offer more sometimes depending on what you are trading towards.  For instance if it is something with a high profit margin then we could discount the product you are getting from us or give you more for your trade (half a dozen one way, six the other).

 

-Chris

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 16:13
Chris Farris View Drop Down
TEAM SWFA - Admin
TEAM SWFA - Admin
Avatar
swfa.com

Joined: October/01/2003
Location: Texas
Status: Offline
Points: 7765
Originally posted by scooter65 scooter65 wrote:

The internet simply gave the common idiot a microphone behind a curtain so they could hide their identity.  But what they truly don't understand is that curtain is see thru to people in the know.
 
True.  These things really bother me though because we try so hard.  We also can not defend our selves and provide our side when they run and tell everyone they know.
 
My mom keeps telling me to let it go because anyone that knows guys like this most likely knows how they are and will take it with a grain of salt.
 
So now I picture outlawskinnyD as being the person behind these types of unfair attacks then it makes me feel better knowing that anyone they run and tell will just blow them off.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 16:13
SVT_Tactical View Drop Down
Optics Retard
Optics Retard
Avatar
Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
Status: Online
Points: 28762
Sounds more than fair and far beyond what normal CS would do.  Especially on a day when your running limited staff because of the weather.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 16:37
SD Dog View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
OT Scratching Post

Joined: February/28/2008
Status: Offline
Points: 4176
The internet:  Making tough guys out of banty roosters. 

It was a nice touch on his behalf to ask for apologies from everyone after he shot his mouth off.  Classy guy.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 16:55
tman1965 View Drop Down
Optics Master
Optics Master
Avatar

Joined: July/20/2010
Location: South Georgia
Status: Offline
Points: 1456
I would not waste my time worrying on it Chris, The vast majority of us know that this guy and all other's like him are like a bad fart... hang around and stink for a few minutes, then fade off as a bad memory. We all know and appreciate, that SWFA bends over backwards for their customers and we will remain loyal customers and friends.
 
Tony
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/01/2011 at 19:04
Ed Connelly View Drop Down
Optics Retard
Optics Retard
Avatar
God of no Chihuahua

Joined: December/16/2007
Location: USA
Status: Offline
Points: 24220
 
 
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/02/2011 at 20:26
trigger29 View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
Avatar
X = 180 Y = 90 (X+Pyro)+(Y-Pyro) = ?

Joined: September/29/2007
Location: South Dakota
Status: Offline
Points: 4297
Originally posted by Chris Farris Chris Farris wrote:

Originally posted by scooter65 scooter65 wrote:

The internet simply gave the common idiot a microphone behind a curtain so they could hide their identity.  But what they truly don't understand is that curtain is see thru to people in the know.
 
True.  These things really bother me though because we try so hard.  We also can not defend our selves and provide our side when they run and tell everyone they know.
 
My mom keeps telling me to let it go because anyone that knows guys like this most likely knows how they are and will take it with a grain of salt.
 
So now I picture outlawskinnyD as being the person behind these types of unfair attacks then it makes me feel better knowing that anyone they run and tell will just blow them off.
Don't worry about it Chris. Anybody that he runs into that's done business with you will know what kind of company you run, and how your service is. They WILL instantly want to beat him down. If there is anyone else out there like me, (and for your guys's sake I hope not) I knew after I bought my first scope from you that ALL optics I bought would be from SWFA. You just put forth the effort to make customers happy, and that makes all the difference to some of us.
 
Now, would you PLEASE start carrying Nightforce, so I can buy one.Bucky
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/02/2011 at 21:10
Urimaginaryfrnd View Drop Down
MODERATOR
MODERATOR
Avatar
Resident Redneck

Joined: June/20/2005
Location: Iowa
Status: Offline
Points: 13882
Some people just dont understand what a favor you guys do everyone by actually takeing trade in optics.  I would probably tell them that its really tough to value something sight un-seen and that you may have to have the product in inventory a while before it sells so that has to be figured into what you are able to allow for value. Value of course is always negotiable and in all fairness we are willing to listen to what dollar figure you want for the item and decide yes or no.  They are always welcome to take it to local stores or to a gun show and sell it for more if they can get more.  Two of the sporting goods stores here sell only new and dont take any trade in items. One does take trade in items and they always value items low but you have to if you want to be able to sell it at the reduced price that makes it attractive when it sits next to a new one of the same thing.   Want to really get insulted on the value of anything firearms related just troll it aroung a gun show for a day.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/02/2011 at 21:16
Kickboxer View Drop Down
MODERATOR
MODERATOR
Avatar
Moderator

Joined: February/13/2008
Status: Offline
Points: 18345
These people don't "walk among us"... they just kind of slither through the dark hiding places trying to find some way to bring others down to their low level.  Unfortunately, there appears to be more and more of them.  

Chris, SWFA is among the best organizations I have dealt with, and I deal with a lot... that is because of you and the people you have with you.  This guy is a small, petty, insignificant worm, looking for his "15 minutes".  We've already nearly wasted that much time... 
I don't frequent other sites, so I seldom ever see anything like this.  The internet is a double edged sword... it can also be used to diminish those who seek to cause harm...  These kinds of assaults usually die from their own lack of "weight". 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/02/2011 at 21:48
Urimaginaryfrnd View Drop Down
MODERATOR
MODERATOR
Avatar
Resident Redneck

Joined: June/20/2005
Location: Iowa
Status: Offline
Points: 13882
His thread should have been labled "Going Postal"  Karate
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/02/2011 at 23:41
helo18 View Drop Down
Optics Jedi Knight
Optics Jedi Knight
Avatar

Joined: December/02/2006
Location: Montana
Status: Offline
Points: 5431
I only know of a few companies that have customer service close to or as good as SWFA.  I have seen SWFA bend over backwards for customers even when it isn't their problem. 

That guy sure whined a lot over nothing.  I have ordered stuff from other companies that got here five days after they promised it.  Never had anything late from SWFA yet.  Best CS I know of, and most companies should be modeling their CS after SWFA.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/03/2011 at 05:08
bugsNbows View Drop Down
Optics Jedi Master
Optics Jedi Master
Avatar
bowsNbugs

Joined: March/10/2008
Location: Florida
Status: Offline
Points: 9297
We run into the same thing in our business. The customer is NOT always right, but he is still the customer. We try like crazy to make everybody happy, but you can't always please everybody. Chris, every dealing I've had with SWFA has been great. If I sent in an appraisal and it didn't meet my criteria, I just move on...NBD. Just keep doing what you are doing. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: February/03/2011 at 06:26
RifleDude View Drop Down
MODERATOR
MODERATOR
Avatar

Joined: October/13/2006
Location: Texas
Status: Offline
Points: 14313
Chris, I'm pissed at you guys because you don't employ a courier to deliver stuff to me same day, at no additional cost to me, so I don't have to leave work a bit early to drive over to your place.  How inconsiderate of you!  I expect a gas reimbursement for all the times I've bought stuff from you on-site!
 Post Reply Post Reply Page  1 2 3>
  Share Topic   

Forum Jump Forum Permissions View Drop Down

Similar Threads: "People like this walk amongst us"
Subject Author Forum Replies Last Post
Walking Varmint Rig Soon2bLEO Varmint Scopes 5
LET OPTICS DO THE WALKING John Barsness General Hunting 22
South Paws "are people too"! cheaptrick Firearms 10
Scope for Swamp People ? jbelow Rimfire / Airgun 10
Hey smart people trigger29 Reloading & Ballistics 23
How many people use bore sighters?? cheaptrick Rifle Scopes 9 5/24/2006 7:23:53 AM
Some People... Anthony Rifle Scopes 6 9/29/2006 4:10:42 AM
what do you people think of these? buyer23434 Spotting Scopes 9 2/20/2007 2:58:31 PM
? 's for the Savage people OLRVRAT Firearms 13
SWFA Excellent People sanddragger28 Tactical Scopes 6


This page was generated in 0.266 seconds.