Brady stepped in and took the high road.
In reality there was no way his order could have shipped USPS the same day he ordered and our phone answers don't have access to what time someone ordered.
If he called and asked if his order shipped, the order taker would pull up his order and see its status as SHIPPED. The order taker would not know to ask the customer what day he ordered, what time he ordered and what method of shipping he had, if the guy called and said has my order shipped it does not matter who he spoke with we would have told him yes.
USPS picks up once a day around 9-11 so you would have to order the day before to make that pick up. UPS picks up at the end of the day and 99% of our orders are UPS.
People these days don't give anyone the benefit of doubt and have a sense of entitlement like never before. We get at least one threat a week that they are going to go to every talk group and tell all their friends how bad we are over little things like the guy above ordering USPS on a Friday and bitching because it did not go out until the next business day.
I just looked in our mail box and saw this one from today in reply to a trade in appraisal. All of that because he feels we low balled him on a trade in, when in reality we did not. This particular trade in was a Leupold and we buy new Leupolds at distributor cost and list them on our site at Leupold's mandated miniumim advertised price.
"That offer was actually very insulting. I've been hearing good things about your company, but after that offer I won't every even bother looking at your web site again. I'll make sure that everybody I know and every forum that I go to hears about this. That scope retails for over a $1000."
Further more he did not give us much information to evaluate his product. Dave does a ton of trades a day and I've told him if people don't take the time to properly and or thoroughly describe their trade then you must assume it is the least valuable model.
Here is what he provided us with to appraise his trade, "Leupold vx-III 8.5-25 long range target".
There are a bunch that fit this description and most are no longer made or recently closed out. We don't know if it is a Vari X-III or VX-3 and that makes a huge differnce.
Retail sucks at times and with the Internet people are quick to slam you if you don't do exactly what they want when they want. You can try your hardest to do everything perfect and still end up pissing people off.
Edited by Chris Farris - February/01/2011 at 15:17