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Pentax Warranty Info

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/09/2011 at 08:31
kyblev View Drop Down
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Hey folks, I have a Pentax Lightseeker II scope and have had it for about 6 years.  I purchased a T/C Encore at that time and the store had the scope mounted on the Encore.  The scope was brand new and when I got home, I took the scope off and replaced it with a scope made for muzzleloaders.  I put the scope in the box and stored it in my gun safe.  Well I pulled it out the other day and mounted it and tried to sight it in.  Found out it had a dead spot while trying to lower elevation settings.  Also noted that the scope is leaking around the front of the optics.  Has anyone ever had to deal with a Pentax warranty before?  I know that if the scope was purchase after 2006, you have a worry free warranty, but what about scopes purchased after that time.  I have the paper work from the store saying the scope I purchase was brand new at the time and the store is a very good one.  Has anyone ever had to deal with Pentax.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/09/2011 at 08:39
powderburn View Drop Down
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I believe the warrenty address is Colorado which happens to be the same as the Burris factory. In a recent call I made to burris on another matter I mentioned to the fellow that I had a pentax pioneer and he confirmed to me that yes they were produced by burris and that they did the warranty work on them. I don't know if he was suppose to do that and I did not get his name as it was just a conversation but he was very nice and helpful so I would box your scope up and send to the address show in your paper work with a description of the problem as you outlined here and I suspect it will be returned to you shortly all taken care of.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/09/2011 at 08:47
kyblev View Drop Down
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Thanks powerburn
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/09/2011 at 08:49
kyblev View Drop Down
Optics GrassHopper
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Powderburn,
Sorry for miss spelling your name the first time.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/09/2011 at 09:43
kyblev View Drop Down
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Just talked to Pentax a few minutes ago.  Talked to a guy named Randy.  Very easy and helpful and told me exactly what to do.  I hope all the companies work this well when returning a product.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/09/2011 at 10:45
powderburn View Drop Down
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I'm so hurt. Glad it worked out for you.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/09/2011 at 15:34
tman1965 View Drop Down
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I had to send a pentax gameseeker back, and 9 days later received a brand new gameseeker 2 in the mail. I have not used the new one as yet, so dont know if it works.... but they were quick!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/09/2011 at 19:07
DAVE44 View Drop Down
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I called Burris Customer service and asked if they could change a reticle in a Pentax Pioneer for me and he said YES THEY COULD. So, I assume they definately make Pentax Pioneer scopes.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2011 at 13:46
powderburn View Drop Down
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Dave44, Did they quote you a price for that change? I have an older 4x32 Burris and the plex reticle is OK but sort of fine for my taste and middle aged eyesight. It would be nice to put a slightly heavier reticle in it. Thanks
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2011 at 21:09
DAVE44 View Drop Down
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I think they charge around $60.00. You better call and make sure though.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/12/2011 at 04:03
powderburn View Drop Down
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Thank you, That's about what I would expect.
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