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Ordering issue

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 10:10
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I have been trying to oreder a mount, rings and a scope over the phone with SWFA.  All three were backordered.  I decided to call Vortex(the scope I want is a Vortex) to see when they would be available.  They told me they had them in stock.  I called back and told them what I found and said I wanted to order it.  She read me my total which was a little higher than I figured.  She told me the scope was $10 more than whats on the site.  I told her I could get it elsewhere for the extra $10 and not pay shipping.  She did't make any attempt to do me right.  I hope this was an isolated incedent as I look forward to placing more orders in the near future. 
 
Anyone have an experience like this with them?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 11:12
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Appreciate you may be having some issues but please contact SWFA directly.  They are responsive people.
 
Rule#6
6.  The Optics Talk forum is not to be used as a customer service tool for SWFA customers.  Tracking numbers, Order Status, Credit Card issues, etc. need to be directed to our Customer Service Professionals at 972-617-7056 from 8 a.m -5 p.m CDT or via e-mail at swfa@swfa.com.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 12:10
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I think my issue was the fact that the price listed wasn't honored.  I don't have a problem with tracking, order status or card issues.  My question was about past experiences.  Sorry if this isn't the place...I figured I would ask here rather than post it all over elsewhere.

 
Sorry if this comes out wrong, but I just want my rifle set up when weather breaks for me. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 12:17
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was your issue with swfa or with vortex?? swfa has a price match guarantee.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 12:19
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The price listed on SWFA site was $10 less than what she wanted to charge me.  She explained to me the site may be screwed up...
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 12:20
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so was the lady you talked to from vortex or from swfa? you said swfa didnt have any of the scopes you were after correct??
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 12:23
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Understandable.  Just pointing you in the directon to get your answers the quickest.  Call them direct at the service number or if LD send an email.  Have yet to see a problem go unaddressed.  Can't always price match depending on the situation but ask away.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 12:23
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I talked to someone from SWFA.  She told me they were backordered(17 days before they would ship).  I called Vortex(10 minutes down the road from me, but they dont sell retail.), they said they have them in stock.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 12:26
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talk to chris farris, he will help you out, either contact him through this forum or call and ask for him.
http://www.opticstalk.com/member_profile.asp?PF=1


Edited by pyro6999 - March/11/2009 at 12:28
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 13:20
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Originally posted by cheddar cheddar wrote:

I talked to someone from SWFA.  She told me they were backordered(17 days before they would ship).  I called Vortex(10 minutes down the road from me, but they dont sell retail.), they said they have them in stock.
 
Cheddar,
 
      The first time you called you talked to Meagan which happens to be a new person for SWFA and she is still learning. When you called back you talked to me and asked me if we had that item and I told you we did not, and at that time we did not have an eta. I also told you that I would get with Meagan and we will get back with you on the ETA. Not one time did you mention to me about a price difference. You did tell me you live right down the road from Vortex and if you could you would drive down and get one but they would not sale to you. Then I asked if you mind holding while I contact Vortex to see if they did have them and what would be the lead time. I could not get a hold of anyone at Vortex and no one answering the phone and they may be closed since it was almost 5 here at SWFA. And the last I have checked you called back and placed the order with us. Is this correct? As far as the price you never mention the price difference to me. You just wanted to know if we had it and the eta.  I hope your issue has been fixed. If not please let me know and I will do my best to correct this. Big Grin


Edited by Stephanie - March/11/2009 at 13:23
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 13:27
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SWFA has always been quick to deliver even on back ordered products. The sales person at SWFA would not have access to Vortex stock so they will quote the longest expected time frame for delivery. My experience is they get the item in and out within 2-3 days most of the time. I got the same time frame quote when I ordered my Vortex Razor Binoculars but they arrived in 3 days. Not placing the order at the time is what slows down the delivery. Now the price is a different issue if the price is listed at the time of the order. Talk to Chris

(I type too slow.)


Edited by 3_tens - March/11/2009 at 13:29
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 13:32
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Well, if he would have said something to me about the price I would have help him out. Like I said he never said anything to me about the price difference. He just wanted to know if it was in and when we would have it.

Edited by Stephanie - March/11/2009 at 13:32
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 13:36
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Wait, there's an SWFA coffee house now?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 13:53
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I never mentioned price because we never got that far.  I told you I would call them in the am.  I did.  I called back and got Megan again.  I was going to order this with you guys based on great reviews from numerous places.  I told megan not to place my order because I can get the same price with free shipping elsewhere.  I am a little confused that she didn't just say "you know, you're right, let me ask someone about that".
 
This thread can be locked/deleted.  Sorry for any inconveniece caused.
Good Day  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 13:55
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Originally posted by cheddar cheddar wrote:

I never mentioned price because we never got that far.  I told you I would call them in the am.  I did.  I called back and got Megan again.  I was going to order this with you guys based on great reviews from numerous places.  I told megan not to place my order because I can get the same price with free shipping elsewhere.  I am a little confused that she didn't just say "you know, you're right, let me ask someone about that".
 
This thread can be locked/deleted.  Sorry for any inconveniece caused.
Good Day  

i think your getting carried away here friend, we are trying to help you out, dont get bent out of shape yet swfa will do whatever it takes.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 14:09
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Well, what it comes down to is we can do price matches. We can do the he said, she said, all day long but it will get us no where fast.

If you would like to do a price match I will be happy to assist you! Really it's no worries and
I just want to make you happy!! Big Grin We want to keep you as a customer.


Edited by Stephanie - March/11/2009 at 14:10
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 14:11
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Originally posted by Rancid Coolaid Rancid Coolaid wrote:








Wait, there's an SWFA coffee house now?
 
LoL Not a real place just on the OT Almost anything goes!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 14:13
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Originally posted by Stephanie Stephanie wrote:

Originally posted by Rancid Coolaid Rancid Coolaid wrote:








Wait, there's an SWFA coffee house now?
 
LoL Not a real place just on the OT Almost anything goes!!


its like stephs version of "the view" but its online instead of on cable.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 14:20
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That's funny. I hate that show!

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 14:21
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dont you look like that hassleback chick?? your to young to look like barbara walters
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 14:24
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Nope! Whoopie!!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 14:26
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 whoopie? how so? did you invest in some crylon paint?Stare
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 14:30
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Originally posted by Stephanie Stephanie wrote:

That's funny. I hate that show!



I knew I liked you for a reason!!!   Kindred Spirits!!!
I can't stand that show!!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 15:20
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Originally posted by pyro6999 pyro6999 wrote:

 whoopie? how so? did you invest in some crylon paint?Stare
 
No, just messing with ya.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/11/2009 at 15:21
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Originally posted by Steelbenz Steelbenz wrote:

Originally posted by Stephanie Stephanie wrote:

That's funny. I hate that show!



I knew I liked you for a reason!!!   Kindred Spirits!!!
I can't stand that show!!!
 
Big Grin
 
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