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OPTISAN MAMBA 1-4X24 FAIL

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/23/2012 at 17:38
saenzrich View Drop Down
Optics GrassHopper
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Joined: December/06/2011
Location: United States
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I purchased the Optisan Mamba 1-4x24 with the mount combo March of '11. I was just able to open the box today...I opened the box and  turned it on and the illumination knob fell into my hand. Seriously, this is cr@p. What will SWFA do to fix this error?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/23/2012 at 18:00
billyburl2 View Drop Down
Optics Master Extraordinaire
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Joined: January/08/2009
Location: Cottonwood, AZ
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Ummm did you read the rules hear? This forum is not to be used for Customer Service... Esp. if you want to start a flame war before you even try contacting them. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/23/2012 at 20:05
cheaptrick View Drop Down
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Don't use the board to air problems.
6. The Optics Talk forum is not to be used as a customer service tool for SWFA customers. Tracking numbers, Order Status, Credit Card issues, etc. need to be directed to our Customer Service Professionals at 972-617-7056 from 8 a.m -5 p.m CDT or via e-mail at swfa@swfa.com.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/26/2012 at 21:19
saenzrich View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: December/06/2011
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Wow...I hope me commenting on how poor Quality a specific optic is will not affect the professionalism in how they handle this matter, but in my past dealings with them I don't really expect them to stoop that low.

Now as to the the "rules" I guess I must have missed "rule #6" oops my mistake.

Sorry, to "offend" anybody by this post, but if I save just 1 person from spending 159.00 plus shipping on this item than it was worth it.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/26/2012 at 21:55
supertool73 View Drop Down
Optics Jedi Master
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Superstool

Joined: January/03/2008
Location: Utah
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Points: 9531
Dude. Just call them and send it back and get a new one. Good hell, at least give them a chance to make it right. Your acting like your some terrible victim here, stuff breaks. Suck it up and go through the steps to get it repaired or replaced.

Its not that big of a deal.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/26/2012 at 22:01
Sparky View Drop Down
Optics Master Extraordinaire
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Good grief have you even given them a chance to fix it? 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/27/2012 at 03:09
stickbow46 View Drop Down
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Seriously, 2 years & your just getting around to checking it out?

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/27/2012 at 05:19
338LAPUASLAP View Drop Down
Optics Master
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Scope Swapper

Joined: October/17/2009
Location: STATESIDE
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Points: 2455
I understand the frustration you feel.

Don't take it personal.

Ask SVT what it is like to get something out of the Box that isn't right.

I have had the same experience as you.

The replacement scope has seen 2000+ rounds and just a torture test on my part.

I have beat the snot out of that scope and it keeps tracks fine.

I have enjoyed the reticle I don't use it for ballistics just point and shoot plinking little army men.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/27/2012 at 18:19
SVT_Tactical View Drop Down
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Chief Sackscratch

Joined: December/17/2009
Location: NorthCackalacky
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You gots a lemon.  I loved the Optisan I had, its been passed on to another user, last I heard he's still happy with it.
 
Just cause one fails don't mean you should bash the brand.  Give them a chance.  Now if you send it back to get repaired and it still don't work bash to hell and back..... like a 1300 dollar Browe POS!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/27/2012 at 20:36
Urimaginaryfrnd View Drop Down
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Resident Redneck

Joined: June/20/2005
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[QUOTE=saenzrich]Wow...I    am up to 5 total posts !!!!  ......La La La La............
 
 
Dude sent it back----- move on.   They cant all work right they arent Leupolds Devil
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/28/2012 at 18:50
stickbow46 View Drop Down
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Leupolds Laugh Above
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/28/2012 at 22:00
sceva View Drop Down
Optics GrassHopper
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Joined: December/15/2012
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No offence meant; But why not wait to see what SWFA will do before posting.  It sounds like you are hollering before you give them a chance to make it right.
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