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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/02/2010 at 23:38
saltwater_therapy View Drop Down
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anyone ever purchase from competitor? they seem to have some great sale prices.
 

Edited to remove link to competitor.



Edited by RifleDude - March/02/2010 at 23:49
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/02/2010 at 23:48
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Please read the forum rules you agreed to when you registered your account, specifically, Rule #3, which states:

"3.  Do not advertise our competition.  We work hard to gain the respect and support of our customers.  We also offer a 110% Low Price Guarantee."

This site is operated by SWFA, an optics retailer.  It is bad form to come onto SWFA's site, who provides this forum for your use, and try to redirect people to their competitors.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/03/2010 at 09:34
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Does that mean that SWFA will beat any other retailer's price by 10%?  What are the rules on that and how do you let SWFA know that you found the same scope for a lower price?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/03/2010 at 09:36
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here look at this
http://swfa.com/About.aspx
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/03/2010 at 11:54
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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/03/2010 at 21:09
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sorry wasn't thinking about that. Won't happen again. I will not discuss all the details but I found a product $83 cheaper and submitted a price match request and SWFA was unable to match it. I was only looking for any reviews people might have or experiences with the other company. I was not trying to promote or recommend a competitor.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/03/2010 at 21:22
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S p e l l out the name of the competitor like t h i s.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/03/2010 at 21:23
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was it m-i-d-w-a-y?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/04/2010 at 21:34
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although the above mentioned does have good price it was a smaller company i had never heard of and came across using a search engine.
SWFA does beat most places on most items, and  this forum is very informative.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/05/2010 at 05:44
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saltwater_therapy
I've seen some very low prices advertised and further research indicated that the models were refurb or demo and not 100% new in box. Sometimes there will be closeout prices on models the dealer is no longer stocking. All of this may or may not apply in this case.
Web auction pricing is all over the map.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 09:39
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Originally posted by saltwater_therapy saltwater_therapy wrote:

sorry wasn't thinking about that. Won't happen again. I will not discuss all the details but I found a product $83 cheaper and submitted a price match request and SWFA was unable to match it. I was only looking for any reviews people might have or experiences with the other company. I was not trying to promote or recommend a competitor.
 For $83 dollars I would think SWFA would honor the 110% price match for any advertised price.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 11:25
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I can promise you that there is no company that buys goods at a lower price than us.  We will never lose a legitimate sale based on price.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 12:04
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I was going to purchase my next scope thru SWFA but they don't have the Kahles I want...said all they carry is sample list...
So I guess that's that....
The company Pyro mentioned is ok no troubles so far
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 12:40
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Originally posted by Chris Farris Chris Farris wrote:

I can promise you that there is no company that buys goods at a lower price than us.  We will never lose a legitimate sale based on price.
For $83 dollars I would honor it match the price and have a new customer.SWFA 110% price match is only good for any legit item being sold.The catch no Ebay,discontinued ,clearance,wholesale.Got too love the SWFA 110% catch!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 12:42
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Originally posted by Randall45 Randall45 wrote:

Originally posted by Chris Farris Chris Farris wrote:

I can promise you that there is no company that buys goods at a lower price than us.  We will never lose a legitimate sale based on price.
For $83 dollars I would honor it match the price and have a new customer.SWFA 110% price match is only good for any legit item being sold.The catch no Ebay,discontinued ,clearance,wholesale.Got too love the SWFA 110% catch!
 
May wanna check fire there!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 12:53
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Originally posted by Randall45 Randall45 wrote:

Originally posted by Chris Farris Chris Farris wrote:

I can promise you that there is no company that buys goods at a lower price than us.  We will never lose a legitimate sale based on price.
For $83 dollars I would honor it match the price and have a new customer.SWFA 110% price match is only good for any legit item being sold.The catch no Ebay,discontinued ,clearance,wholesale.Got too love the SWFA 110% catch!
 
Catch??? You might want to read and understand the terms...  There are too many scams out there to try to match the situations you listed.  If they didn't exclude your listed "sources",  I could easily put SWFA out of business in about 3 months...
 
You display an odd understanding of the priciples of business...
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 13:08
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I bought countless items over the years from SWFA and still like there service.Also being in business a sale can make a customer happy even if you may lose money on that item.My point is for $83 dollars make a customer happy.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 13:25
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We'd gladly take a look at his $83. deal but he never let me know what the deal was.  We get hundreds of request a month and I don't know which one his was.  There are many reasons why we can't price match like if it is discontinued and we don't have any.  This happened with Leupold this year they made changes to many of their scopes and gave them new stock numbers, the rest of the description remained the same.  We closed out all of the old models with the discontinued stock numbers but still get price match request from places like m i d w a y that still have the old discontinued models.  Once we verify the mfg. stock number is one of the old discontinued ones we let the customer know that we don't have any of those and that our inventory is the new version with a different stock number and different cost.

I will be glad to look into the original posters inquiry but I have to know his name, the competitor, the product and the price.  Without these things I can't do anything.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 13:39
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Let me just post this...
I purchased a nikon team primos from swfa.... Then realized I wanted rings as well... Sent an email but had already been shipped... They added it to the order...shipped it seperately and at the same original shipping....
That's Good Customer service!!!!!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 16:46
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Originally posted by JerseySlayer JerseySlayer wrote:

Let me just post this...
I purchased a nikon team primos from swfa.... Then realized I wanted rings as well... Sent an email but had already been shipped... They added it to the order...shipped it seperately and at the same original shipping....
That's Good Customer service!!!!!!
 The service is very good...never had a problem.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: March/08/2010 at 17:19
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It's really cool that the price match option is an option at all. Got 2 scopes on back order and will order more as needed from SWFA.

It would be really nice to be in a financial situation that did not require us "hope I'm not the only one" to be loyal to the dollar as much as we are. Having someone provide good customer service and also be willing to price match is awesome. "think wal-mart as the exact opposite... apathy is their customer service policy and it works because people put up with it to save .08 on a can of beans"

Thanks Chris...... now send me my stinkin scopes. Hiding
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