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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2012 at 11:13
hunterwingler View Drop Down
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How has Leupold custer service been as of late? I need to send a ranger finder & some binos in for some work. btw sorry if this right right spot for this thread
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2012 at 11:37
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Haven't heard of any problems, though I'm sure this is a pretty busy time with hunting season winding down, people will be sending in their most recent misfortunes.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2012 at 11:48
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Joined: December/17/2009
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If you call your wait will be a little long but they will get to you and I'm sure take care of you.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2012 at 12:22
hunterwingler View Drop Down
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Thunbs Up alright thought so, I'm no big rush to get any of it sent off. I've got about 9 months until I really need them again. Thanks
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2012 at 12:27
mike650 View Drop Down
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Now's the time, don't wait until 8.5 months from now
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2012 at 15:38
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Shocked Oh yeah are you saying its going to take me 8 months to get them back?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2012 at 15:53
Bitterroot Bulls View Drop Down
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A few years ago, I scratched the lenses of some 8X32 GR bins during an antelope stalk.  I sent them in.  Leupold required me to pay a reasonable fee due to the damage being my own carelessness, but the binoculars returned fully repaired in something like three weeks total time.
 
I doubt it will be 8 months.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2012 at 16:08
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Call them and explain the problem.  If it is complicated and will require a wait, they will say so.  Simple maintenance, cleaning, and adjustment is almost never a problem.  Send the in now to avoid gremlins later.  If something goes wrong you will have some lead time.  I doubt you will wait over 2-3 weeks for nearly anything.  As far as I know Leupold still has the same stellar service.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2012 at 16:12
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Originally posted by Bitterroot Bulls Bitterroot Bulls wrote:

I doubt it will be 8 months.

Several years ago I sent in my wife's brand new Katmai 6x32 because it was out of collimation.

Within 10 days they shipped us another brand new one.

Excellent customer service.Thunbs Up

Stan
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/04/2012 at 00:40
hunterwingler View Drop Down
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Well the binos eye pieces fell off & the range finder will turn on but wont take a reading on anything (yes I've put a new batteries in it) I'm ready throw them away and start over. Loco I'll send them a email and find out if they can give a guess of a time frame.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2012 at 11:36
hunterwingler View Drop Down
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Email Leupold like 3 days ago still no reply back try it again I guess
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2012 at 11:55
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Chief Sackscratch

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I"d just call man.  Who knows if your email will get kicked to a spam filter or what.  A call will get you a live person and they can give you better info. Just jot the name of whoever you talk to down along with a date and time.  You can reference that if you ever have an issue.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2012 at 12:05
hunterwingler View Drop Down
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Good idea just dont have a land line phone here where I live and my cell dont any service it really sucks most have to drive 5 miles down the road just to make two min phone call WhackoWhacko
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2012 at 12:15
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Get Skype or some other IP based phone service.  I use google voice with a Obihai VoIP telephone adapter and we have free land line phone service over our internet line.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2012 at 12:35
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I had a couple CDS dials done up they told me within a week. They were on my doorstep in two days I find some of company's like Leupold and Swaro will out perform what they initially state.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2012 at 13:49
hunterwingler View Drop Down
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Originally posted by supertool73 supertool73 wrote:

Get Skype or some other IP based phone service.  I use google voice with a Obihai VoIP telephone adapter and we have free land line phone service over our internet line.  
No I dont know Say What But I do need to make trip into town later so I'll try then I think
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2012 at 14:03
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Originally posted by hunterwingler hunterwingler wrote:

Shocked Oh yeah are you saying its going to take me 8 months to get them back?


No but many wait until the last minute to do things and then complain about why it takes too long, lol.

Leupold gets pretty busy the months leading into deer season which can cause delays.




Edited by mike650 - December/06/2012 at 14:09
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2012 at 14:05
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Originally posted by supertool73 supertool73 wrote:

Get Skype or some other IP based phone service.  I use google voice with a Obihai VoIP telephone adapter and we have free land line phone service over our internet line.  


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