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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/27/2005 at 20:59
Henry455 View Drop Down
Optics Apprentice
Optics Apprentice

Joined: July/14/2005
Status: Offline
Points: 63
Thought I would pass along a very pleasent experience I had with the Leupold factory service center. I have an older Vari-X II 2-7X28 scope that I inherited from my father. Recently I dug it out of the closet with the idea of mounting it on a rifle without optics. I noticed that I was having trouble getting the reticle in sharp focus so I decided to ship it back to Leupold. I sent it by U.S. Postal Priority Mail (shipping was $10.00 with insurance and delivery confirmation) on Sat. July 16, Leupold sent me an e-mail on Mon. July 18 confirming receipt. The scope was repaired on the 20th and UPS delivered it today. They sent me a letter telling me that they completely disassembled the scope, "checked windage and elevation travel, image jump, drift, loss of motion. parallax and image quality,checked cam followers, screws, lens and pivot tube slots". They did find a problem with the Erector system and "rebuilt/reworked" that system. They sent me a diagram of the reticle adjustment before and after they repaired the erector. I also elected to have "Target Knobs" added while they had the scope. This of course involved a fee which I sent with the scope. To my pleasent surprise, I now have a 1/4 MOA "click" ajustments where before I had a non click smooth vernier 1/2 MOA adjustments. To say the least, I am very pleased.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/28/2005 at 08:28
Stud Duck View Drop Down
Optics Journeyman
Optics Journeyman

Joined: May/20/2005
Location: WV
Status: Offline
Points: 506
Chaulk one up for the Americans!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/28/2005 at 09:37
David View Drop Down
Optics Optimist
Optics Optimist

Joined: February/06/2004
Location: United States
Status: Offline
Points: 283

Leupold offers the best customer service in the nation IMO....

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