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Leupold Delta Point

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/25/2010 at 18:36
jkvictory15 View Drop Down
Optics GrassHopper
Optics GrassHopper
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Joined: August/23/2010
Location: South West PA
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sent my delta point back to leupold for repair after the first night.  adjustment screws stripped. i wrote them a nice letter with a short T&E. let them know about the ghosting and the dissapointing stripped adjustment screws.
they called me fairly quick and told me the BAD news.  it was not covered under warranty!  come on, i just bought it and followed the directions?  they will fix it for parts and shipping. ok, how much? $20...30....50.... no, $15 for shipping and $89 for the new screws.
 
WHAT!!!!!!! no way, i just paid $450 and now you want another $104?  very dissapointing.  Well, they took another look and called me back. they said, since your box said "DISPLAY" they will go ahead and send me antother one but if it happens again, i will have to pay. 
 
WOW Leupold. get your act together, a warrant is a warrant. fix the problem.  the lady told me they have had several of these NEW optics sent back for the same reason.  DAAAAAAA
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/27/2010 at 10:40
martin3175 View Drop Down
Optics Master Extraordinaire
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Joined: January/19/2005
Location: Maryland
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thanks for the info .. Leupold is generally well regarded in their warranty coverage .  Unusual they were hesitant to cover the optic , especially since they noted mutiple similar issues
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