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Leupold Customer Service

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/16/2008 at 17:49
mwyates View Drop Down
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I bought a pair of Leupold Pinnacles not too long ago, 8X42.  They didn't seem as sharp as I would expect, and had a tight focusing wheel.  I sent them back to Leupold last week.  Today I got a brand new pair.  No questions, etc.  It doesn't get any better than that.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/16/2008 at 17:55
mike650 View Drop Down
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Originally posted by mwyates mwyates wrote:

I bought a pair of Leupold Pinnacles not too long ago, 8X42.  They didn't seem as sharp as I would expect, and had a tight focusing wheel.  I sent them back to Leupold last week.  Today I got a brand new pair.  No questions, etc.  It doesn't get any better than that.


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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/16/2008 at 21:42
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Leupold does set THE standard for many things, their customer service is by far the absolute best in the industry.
 
Thanks for sharing your experience with us.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/16/2008 at 21:52
mwyates View Drop Down
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The only other experiences I've had were with Burris  (sent a scope back because it was really blurry, they sent it back and said they couldn't find anything wrong with it) and Nikon (sent a scope for repair, finally got it back, but it took a LONG time).
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/18/2008 at 23:40
mike650 View Drop Down
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I've tested the CS from both Leupold and Swarovski a few times. I would say that their both about equal. Leupold's staff is much more technical but Swaro's folks go the extra mile in a lot more ways. Both will either repair or replace your equipment no questions asked. The Leupold warranty is better, "full lifetime", Swaro is usually "full lifetime on the optics and 10 years on everything else" but in my experience they treated the entire product as if were covered by a "lifetime warranty". The turn around time for both is lightning fast. Swaro, being on the East Coast, will get the product back to me just as fast as Leupold who is two states away from me.

I've only had one scope ever break, a Bushnell, because the reticle fell apart and a few weeks later I received a brand new replacement for free.
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