I read the whole thread, JG... before you posted it here, in fact.
Still doesn't change the fact the OP purchased a gray market item and had to pay for repairs to damage he caused... as clearly stated in Leica's warranty policies. I correctly pointed out that both Zeiss and Swarovski have the same policies with regards to gray market items. This is nothing new. Buyer beware.
Yes there were other examples in the thread where people said they got screwed by Leica's CS. One example involved a rangefinder (which has a lesser warranty, as is the case for all electronic items, not just from Leica, but also Zeiss and Swaro) that was dropped. The other example was a worn/damaged/defective worm drive in a binocular focuser. Was the rangefinder still under warranty when the damage occurred? On the focuser, was the problem really due to a mfg defect, or were they simply replacing a part with an improved version? Leica improved the feel of their focusing mechanics in later binos, but that doesn't necessarily mean previous versions were "faulty." In both cases, we don't know the specifics of the items in question, how the specific damages may or may not have been covered by warranty, or whether the people in question had an axe to grind, etc. We only have their word to go on. Yes, I know, you can find numerous other examples on the bird and hunting forums. I can search and find examples of unhappy people with any other brand that you think highly of, including Swaro and Leupold. So what? Your mileage may vary.
The issue people have with your post isn't whether or not someone has a legit beef with Leica; it's that, given your post history on the subject of Leica, you seem to have an agenda. You have an obvious hard-on for Leica. Anytime someone has a bad opinion of Leica in any way, you jump on it with great zeal. Yet, there's no shortage of complaints about Leupold, and you defend them to the hilt.
Leica doesn't have the investment in sport optics that Swaro and Zeiss does. They have a different business model, and due to lower volume sports optics sales, they likely don't have the same profitability built in that affords them the same kind of "no questions asked" coverage of a Swaro, Leupold, Vortex, etc. has. I assure you that no exemplary warranty comes for free; it's built in to the retail price. Yes, Leica has a high retail price, but they also have much lower sales volume than their sports optics competitors, so perhaps they can't afford to have the same repair policies as some of their competitors. It's expensive to build high end items in relatively low volume in Germany.
Leica is a boutique product with a devoted following. Their stuff isn't for everyone, and isn't intended to be. If they've carved out the wrong niche and don't satisfy their customers, the market has a way of ferreting that out and punishing them for it unless or until they change. This doesn't necessarily mean they've done anything wrong. Those of us who like and use Leica products are fully aware of the pros and cons of buying their stuff vs. other brands and buy their stuff anyway because we like what they have to offer. Warranty and CS is obviously a hot-button topic to you and is very important to you. That's great. Newsflash: it isn't as big a deal to others. If I really like a product, I will buy it even if the warranty isn't all that great. If I don't like a product as much, the best warranty in the world won't sway my purchase decision. In this case, Leica's US warranty is pretty damn good compared to other consumer products, but they don't have the exemplary CS that Swaro, Leupold, and Vortex does. We all know that going in.
My suggestion to you is to NOT buy any Leica products. I doubt there's a soul here who posts on a regular basis who isn't aware of your distaste for Leica, so I feel certain you can consider that fact "duly noted" and move on to other topics of interest and disinterest.