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Kahles news - anyone hear more?

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/01/2007 at 13:33
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Saw somewhere else that Swarovski and Kahles were dissolving (or have already resolved) their existing business relationship in the USA.
 
Wonder what the Kahles strategy going forward will be if this is true?
 
Has anyone heard or come across any additional information?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/01/2007 at 22:50
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Yes, that is what Doug from competitor said...Someone else has said that there contact said that Kahles will no longer Market in the US.
 
So its starting to look like, Kahles might be a risky item to buy...I was just about to buy a Kahles, but I wont if there is not a service center here in the US.
 
Anthony
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2007 at 03:01
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Yep! I was about to pull the trigger on one as well and I'm wondering whether the smart thing to do now is to wait a bit and see what happens. Maybe prices on them will come down even further... then again,  the remaining inventory may not be all that large anymore.
 
When you think about it, they are great scopes and your chances of encountering a problem with one is likely to be very low. Maybe getting one is still a worthwhile risk.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2007 at 09:47
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Ask Chris, he has shed some light on the subject previously, regarding the high discounts on Kahles scopes at competitors.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2007 at 10:23
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i find it hard to believe that company like that would pull the plug i think you guys got told some scare tactic information, just to either way get your money by you buying another scope brand or buying a kahles cause the price was right, like dolphin said i would see what chris has to say about that before i sell the cows and move east
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2007 at 15:56
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If it is true it won't deter me from snagging another Kahles scope for my next rifle...especially at reduced pricesWink
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2007 at 16:02
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yeah i agree with you there.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2007 at 10:02
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I've now seen two distributors report all ties are severed between swaro and kahles......would be curious to see who will be handling the service and warranty work now. Seems to be more than a rumor now........kahles may go through some changes in distribution and service channels if the split is final. Would be interesting to see Chris report on where the future service work will go........wouldn't think a rival and competitor would be the best place. The two sources I heard from are very credible.

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2007 at 14:25
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I just got off the phone with them.
-After the new year they will no longer be associated with Swarovski.
-The KX are the only ones being brought in right now.
-They will be having some redesigns and the 30mm will be brought in, again.
-The warranty will not be affected and and Kahles will continue to service their scopes and binoculars.
My impression is that they plan on growing.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2007 at 14:57
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Quote
-The warranty will not be affected and and Kahles will continue to service their scopes and binoculars.




They are currently warrantied at Swarovski Optics North America. It would seem strange if the company they just broke ties with will be doing the servicing. They never had much good or complimentary to say about kahles before the split....

   Focus
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2007 at 14:58
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whew thats good here thanks for the hard work doug!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2007 at 16:51
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i just called SWFA  asking about a couple of Kahles items on the sample list.  the lady on the phone told me that due to the changes happening with Kahles, their new "limited lifetime" warranty, only included manufacturers defects and was not as comprehensive as the old Kahles warranty.
 
can anyone confirm?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2007 at 23:12
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Someone posted on another forum its like the Minox-Leica Split....Minox is doing alot better since they split from Leica....Kahles, probably had to market accordingly to what Swarovski wanted and some probably felt they had a better product, but couldnt say that out loud...

Marketing will change, Design changes and probably at the shot show we will find out whats going to happen...
 
Also, have heard they havent finalized who's going to do there warranty work yet here in the states, but I'm sure that'll get worked out. I say call Kahles about there warranty coverage from this point on. 
 
Ant
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/04/2007 at 16:38
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maybe after the split the kahles prices will go down some to try and draw some business from swaro that would be good
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/04/2007 at 18:28
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I'm thinking this will be a good thing, for us optics nuts. Especially if kahles drops price a little bit, That'll cause a few ripples in the optics pond huh?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/04/2007 at 19:07
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I think in the long run it will be a good thing actually. Kahles needs to be out of swaro's shadow and free of the second best moniker that swaro always maintained over them. Even if prices don't fall seeing kahles develop technology and use it in their line on their scopes will be nice. They are the next brand I want to move into, I will wait however until the service and distribution kinks are worked out. I want to see kahles service stateside themselves and not thru SONA (swarovski optics north america).

   Focus
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/05/2007 at 23:44
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Has anyone actually had to return a Kahles for servicing ? If the things needs work, send it to europe. It's a big world out there America.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/05/2007 at 23:52
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My feelings exactly! Thought I'd take the plunge and play the odds.
 
Ordered a Kahles from SWFA two days ago in the midst of the discussion.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2007 at 06:36
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Sending to europe costs a bundle and the time factor can become lengthy. I prefer a scope marketed in the US to be warrantied and serviced in the US. If scopes can't be shipped across the canada border since 9/11 hows europe going to work, sounds like tons of paperwork and special permits? My point remains......I wouldn't want swaro servicing my kahles after the split.....call it paranoid but I can't picture them giving it their full and prompt attention now....

   Focus


Edited by Focus - December/06/2007 at 06:39
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2007 at 06:55
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You'd better stick to Remingtons and Leupolds then.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2007 at 07:43
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I would not worry about service. I can only assume that Kahles will handle all the work once the split is complete. If there is extra shipping time involved I believe it won't be of much concern.
On ther other hand, I bought a pair of Zeiss binoculars while in Munich twenty five years ago. I have been told I can't  deal with Zeiss N.A., which makes sense. I'll have to deal with Zeiss Germany for repairs. I am a little concerned but hopefully I won't have to find out.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2007 at 08:56
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I called the toll free number yesterday on the Kahles web-site and talked to a customer service rep (CSR). This is what I was told by that CSR:
 
Kahles has sold off all their current inventory at discounted prices to some of their authorized dealers. Some of these dealers are now selling these scopes at discounted prices. Many of these dealers purchased brand new, in the box, scopes that are now in their dealer inventories. Kahles full warranty is still in effect and the CSR told me that they still will be serviced and all warranty work done through Swarovski USA, at this time. I was told that nothing had changed concerning their warranty and service work.
 
 After asking what was going on with Kahles I was told that #1 they are changing marketing stratagies and #2 they are coming out with a whole new line up of Rifle Scopes. I also was told that this new line up of scopes would not be out on the market until probably late 2008. I am not going to wait that long to make a scope purchase.
 
I have been seriously considering purchasing a new Kahles Helia C in 3x12x56mm to go on my new Weatherby "Rifle of the Year 2006" in Wby. 300 Magnum caliber.
 
After reading some about what was happening at Kahles I was concerned about purchasing one of their scopes thus the reason for me making the call yesterday to them. I feel MUCh better after talking with the CSR and I think I will move forward with the Kahles purchase.
 
If any of this is an untruth then do not hold me accountable. I got the information straight hand from the CSR at Kahles. Anyone who may want to verify this info, I suggest that get on Kahles web-site and look up their toll free number and phone them for yourself.
 
Hope this info is helpful to someone.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2007 at 09:02
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like we said before buy kahles with confidence, more than likely you wont ever have a problem with it good luck and i like the setup
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/06/2007 at 15:08
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Originally posted by tophet1 tophet1 wrote:

You'd better stick to Remingtons and Leupolds then.


Don't understand your statement there top.........been buying zeiss conquests for years now......they're serviced in Virginia. Use savage rifles........serviced in Mass. I think the majority of scopes sold here in the US are serviced in the US........kahles and swaro are serviced by SONA also in the US. My statement about waiting till kahles gets there service kinks out was in regard to having the company they are splitting from do the service work, had nothing to do with sending them to europe. You actually brought that up.....I simply said that was out of the question for me, whether rifle or optics. I think you misunderstood......

   Focus
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/07/2007 at 08:28
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Quote I spoke with someone "in the
know" at Swarovski yesterday and found out that Kahles will be
distributed and serviced from a company in Texas
.This was posted on another optics site by a large optics retailer and wholesaler. News I was waiting to hear.    Focus

Edited by Focus - December/07/2007 at 11:45
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