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Kahles IS Clueless

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/13/2011 at 14:18
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Taken from another thread, but interesting the way they treat their customers, in light of the fact they don't know from year to year who will be handling their CS in the US, and in light of the fact they supposedly had a lifetime US warranty......

http://www.24hourcampfire.com/ubbthreads/ubbthreads.php/topics/5235570/Kahles_repair#Post5235570
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/13/2011 at 14:24
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interesting.
 
Chris, can you shed some light on Kahles recent movements?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/13/2011 at 19:07
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Kahles wants to be in the US.  They have superb products and the one time I had to use their customer service, they shipped the scope back to Austria and fixed it at no charge.

It is unfortunate that they do not currently have a US distributor.  They made a couple of bad decisions in trying to work with Legacy and Gamo.  I think they have now realized what kind of a US partner they need and their next US venture will be better thought out.

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 05:16
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I sure would like to see the C series scopes come back to the US.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 12:20
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JGRaider, have you personally had problems with Kahles?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 13:39
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Originally posted by brodeur272 brodeur272 wrote:

I sure would like to see the C series scopes come back to the US.
 
 
Yep me too, I own 2 Kahles and they are by far the best glass of any scopes I have. Nice looking scopes as well...Ive spoke with Kahles CS, Hermann was his name, great guy, great service. Im betting this is a temp problem. To bad when some people find the need to bash a very old, great scope company  ...
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 14:14
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Originally posted by tahqua tahqua wrote:

JGRaider, have you personally had problems with Kahles?

With their pathetic CS over the past 5 years, and so many viable options out there, I've not, nor will I try one.  I see no reason, especially now.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 15:20
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Originally posted by JGRaider JGRaider wrote:

Originally posted by tahqua tahqua wrote:

JGRaider, have you personally had problems with Kahles?

With their pathetic CS over the past 5 years, and so many viable options out there, I've not, nor will I try one.  I see no reason, especially now.  

OK.  This leaves me a bit confused.

You have not tried Kahles scopes.  You have no intention of trying Kahles scopes.  Fair enough, to each his own.  The market does offer plenty of alternatives.

However, given that you have neither tried nor plan to try Kahles scopes, what is the reason for this thread?

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 17:01
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To give a heads up, to the many people who plan on spending their hard earned money on a product, that this particular manufacturer has pathetic customer service, and may not even honor the warranty they represent.  That could be a major factor in  deciding who to spend your money on, could it not. ?

I could personally care less who spends how much, on which product.  Some people may, however. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 17:01
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SONA and Kahles have reached out to us and we are meeting with Kahles this month.  From the preliminary correspondence it is safe to say that we will be selling Kahles products, possibly this year.

 


Edited by Chris Farris - July/14/2011 at 17:02
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 17:08
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Originally posted by Chris Farris Chris Farris wrote:

SONA and Kahles have reached out to us and we are meeting with Kahles this month.  From the preliminary correspondence it is safe to say that we will be selling Kahles products, possibly this year.

 

That is good to hear.

Something tells me that customer service is not going to be an issue.

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 17:13
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Oh, and for the sake of full disclosure: I do not have any affiliation with Kahles beyond occasionally talking to the guy who runs Kahles's sales and marketing (met him at SHOT). 

ILya
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 17:16
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I'm sure the people at Kahles are going to lose a lot of sleep over not selling this guy a scope! Cool
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 17:57
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If anyone at Kahles is watching. I know that if you brought back the CL rimfire series it would be well received. I have been looking for another scope of this quality for over 3 years.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 19:41
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Originally posted by koshkin koshkin wrote:

Originally posted by Chris Farris Chris Farris wrote:

SONA and Kahles have reached out to us and we are meeting with Kahles this month.  From the preliminary correspondence it is safe to say that we will be selling Kahles products, possibly this year.

 

That is good to hear.

Something tells me that customer service is not going to be an issue.

ILya

Then you ought to do the Kahles CS guys a favor and show them this link.  They're screwing some folks over pretty good.  
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 20:13
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When SWFA is handling the CS, consumers can rest easy ... and that's a fact.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 20:38
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Originally posted by JGRaider JGRaider wrote:

Originally posted by koshkin koshkin wrote:

Originally posted by Chris Farris Chris Farris wrote:

SONA and Kahles have reached out to us and we are meeting with Kahles this month.  From the preliminary correspondence it is safe to say that we will be selling Kahles products, possibly this year.

 

That is good to hear.

Something tells me that customer service is not going to be an issue.

ILya

Then you ought to do the Kahles CS guys a favor and show them this link.  They're screwing some folks over pretty good.  


Get Your Popcorn Ready
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 21:14
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Kahles offer a very good value for money scope. I've had two and will buy more.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 21:20
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If they only offer the 30mm scopes at the prices I've seen they are going to have a tough time competing against the other euro's who have no circus issues in their past like what is going on now with Kahles.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 21:21
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Originally posted by Bitterroot Bulls Bitterroot Bulls wrote:

When SWFA is handling the CS, consumers can rest easy ... and that's a fact.


I'm sure Chris and Co. will take care of business.  However, they shouldn't have to be a mediator.  Kahles should honor their own written warranty, period.  How can anyone argue that fact?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/14/2011 at 21:30
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Originally posted by JGRaider JGRaider wrote:

Originally posted by Bitterroot Bulls Bitterroot Bulls wrote:

When SWFA is handling the CS, consumers can rest easy ... and that's a fact.


I'm sure Chris and Co. will take care of business.  However, they shouldn't have to be a mediator.  Kahles should honor their own written warranty, period.  How can anyone argue that fact?


Well Kahles is oversees, and has to have a distributor relationship of some sort.  Warranties are different for lots of companies, depending on market.  I think Britain limits consumer warranties to a max of 25 years (or something like that).  It is likely the distributor's warranty, and not the manufacturer.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/15/2011 at 01:41
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I can see a 3rd Kahles Scope in my Future.........I sure hope it works out for you guys SWFAExcellent
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/15/2011 at 05:30
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If you haven't owned/used a Kahles, it's tough to comment on them as a company based on one person's experience in a thread.  While I understand what the person was saying in their thread, for another person to read it and bash a company really doesn't present them in a fair light.  What happened to all the good CS that they've done?  Is that all in the trash?  I think not.  I guess the word "filter" comes to mind...
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/15/2011 at 06:57
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I just know that I will probably never own a Kahles scope because I will never pay the amount a money that a Kahles scope demands and have the possibility that I may not be able to have it repaired in a timely manner if something goes wrong.  Eventhough they are considered very good scopes, I don't see risking it when there are others such as Swarovski and Zeiss that are at least as good and have a much better warranty program.  It would be a lot different if we were talking maybe a hundred dollars or so, but when we are talking five to six hundred dollars at the minimum, I will choose to buy another product.  I just feel like Kahles is going to have a hard time making a go of it again with such a weak repair network here in the U.S.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: July/15/2011 at 11:17
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I do not understand why so many people are upset about this Kahles  thing. If you need  a repair perhaps you should call them.
 

 
For any question please contact Kahles directly:

By phone:  (866) 606-8779
By email:  info@kahles.at
Through the web:  www.kahles.at

For repairs please send your product to:

Kahles Service Center
2 Slater Rd.
Cranston, RI 02920

Thank you.

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