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Ior Valdada customer support contact?

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/24/2012 at 13:55
castlebravo View Drop Down
Optics Apprentice
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Bought a 6-24x50 Ior Valdada around 2004. 

Appears to have fallen while in the safe and isn't focusing properly.  Would like to send it back for repairs.  Don't think I have the receipt or paperwork that came with the scope, still have box and scope, so I'm looking for a contact to figure out the logistics (will repairs be out of pocket, how much am I look at, etc).

Does anyone have a customer service contact # or email address?  I went to their website, and all I found was a snail mail address for sending returns in. 


Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/24/2012 at 14:07
300S&W View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/24/2012 at 14:11
castlebravo View Drop Down
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Yep, thanks!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/24/2012 at 14:18
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  No problem.  Good luck and let us know how you make out if you would.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2012 at 11:59
castlebravo View Drop Down
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Originally posted by 300S&W 300S&W wrote:

 
  No problem.  Good luck and let us know how you make out if you would.


No response.  Really irritating that they don't have a contact number.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2012 at 12:03
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There is a phone number on their website:


Bottom right.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2012 at 12:18
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  Come on IOR.  Play nice now.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2012 at 12:35
castlebravo View Drop Down
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Originally posted by koshkin koshkin wrote:

There is a phone number on their website:


Bottom right.


Wow, not one of my best weeks Whacko.

I swear to god I searched for probably 30 minutes for email and phone numbers.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2012 at 12:41
castlebravo View Drop Down
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Talked to them on the phone, problem is most likely with the end user and not the scope.  Will update as soon as confirmed.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2012 at 14:10
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Originally posted by castlebravo castlebravo wrote:

Originally posted by koshkin koshkin wrote:

There is a phone number on their website:


Bottom right.


Wow, not one of my best weeks Whacko.

I swear to god I searched for probably 30 minutes for email and phone numbers.
 
 
  On most sites if you'll scroll to the bottom of a page you'll find "site map" and "contact (us)".  Usually you'll find what you need.
 
  HOPE you get your scope straightened out.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2012 at 15:14
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IOR's customer service is all about peaks and valleys.  Endure it or buy something else.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2012 at 15:20
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  GLAD I bought a 4X Conquest instead then.  D'd shame. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2012 at 15:44
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Originally posted by 300S&W 300S&W wrote:

 
  GLAD I bought a 4X Conquest instead then.  D'd shame. 


I bought this scope back in 2004.

In all fairness to Ior Valdada, it looks like my inability to communicate with them was stemming from my inability to figure out where they were putting the text on their website.

When the number was finally found for me, I called and immediately got ahold of a live person who was very courteous and walked me through what my problem might be.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: June/25/2012 at 16:05
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  Sounding GOOD.
  I've had my Conquest about 4yrs.  Would have went with the Valdada 4X but the close out price on the Conquest was too good to pass up.  If I remember correctly IOR's CS was good back then. And still may be.
  CS can be an iffy deal with some manufacturers at times so we here at OT try to keep on their case if need be. 
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