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I think I may have a scope problem.

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/01/2005 at 19:14
barm1 View Drop Down
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I sent my Burris FFII 4.5-14 back to have target knobs put on the scope. I also got my barrel back from Pac-nor in 6mm Norma BR. I had everything put together and ready to shoot today. I first started at 25 yards and it took me two shots to get where I needed to be to move it to 100 yards. Well my first shot at 100 yards looked fine and then when I peered through the scope for my next shot the image looked way out of focus like the parallax was way off. I thought what the heck is going on the first shot everything looked fine with the parallax adjusted close to the 100 yard mark. I had to move the parallax adjustment to the 50 yard mark for the target to look clear again. Am I doing something wrong? Did one of the lenses move? I continued to shoot it for 3 more groups of three to see if anything would change and it still remained clear at the 50 yard mark.

Brian


Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/03/2005 at 15:36
Stephanie View Drop Down
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I would check with Burris see what they say about it, if it's defective hopefully you can send it back getting it either fixed or get a new one. I hope they can help you out.

Burris (970)356-1670



Edited by Stephanie
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/03/2005 at 15:38
Brady View Drop Down
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They may of disrupted something when they put the target knobs on. If it bugs you enough send it back to have it repaired. Burris has a forever warranty so getting it fixed shouldn't be a problem. Is the AO constantly off at all ranges or is this problem only at the 100 range? Shoot it a few more times to see if the image is constantly going out of focus. Also notice if your P.O.I is changing. If that is the case then definitely send it in. If it doesn't and the AO is just off 50 yards at all ranges I would say just leave it be.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/03/2005 at 19:29
barm1 View Drop Down
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Stephanie and Brady,

 

Thank you for your reply.  I did call Burris and spoke to their customer service person who was quite rude.  I am going to write a letter to Burris and send the scope back and another scope I had in for repair that has a hair or something inside moving around in my field of view.  I am not happy with their product or service at this time.

 

Brian

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/03/2005 at 19:44
greywolf View Drop Down
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Originally posted by barm1 barm1 wrote:

Stephanie and Brady,

 

Thank you for your reply.  I did call Burris and spoke to their customer service person who was quite rude.  I am going to write a letter to Burris and send the scope back and another scope I had in for repair that has a hair or something inside moving around in my field of view.  I am not happy with their product or service at this time.

 

Brian

 

Wow - maybe he was having a bad day - no excuse for it, though.  I've spoken to Burris people a few times and they were always very nice and polite to me.

 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/04/2005 at 10:36
bratman87 View Drop Down
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A while back I contacted them to send a Signature 2-8x back due to an internal cloudy lense. The woman I spoke to was real; polite and friendly, the tech she transfered me to was a rude a**. They did have me my scope back in 2.5 weeks in pristine condition. Don't let one butt hole get you down, every company has a few. I would be willing to bet money it was the same individual I talked to.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/04/2005 at 12:30
Stephanie View Drop Down
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I would call back with hopes of you get someone else, explain your problem and see if they can help you, be sure to inform them about the customer service you recieved tell them you were not happy with it. Good luck!

 

This is how it makes me feel sometimes!!!

 



Edited by Stephanie
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/04/2005 at 12:54
Stephanie View Drop Down
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Stephanie,

Thanks for the heads up, if the customer does choose to call back he could ask for the customer service manager who will gladly help out.

Thank you,

Burris Company

 

 See, just give them a call... we are all human and some days just aren't the same, we all have bad and good days.But this still is not an excuse ,there are always two sides of  the story.....  Give them a call back let them fix this.

 see! we can all be friends!



Edited by Stephanie
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/04/2005 at 19:13
barm1 View Drop Down
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Thank you Stephanie and Bratman 87, I'll give customer service a call and ask for the customer service manager. 

 

Brian

 

P.S. Greywolf, you're right there is no excuse for being rude at work to a customer.  I deal with this everyday at work and I like to think of a phrase my dad always said about rude people, "kill'em with kindness."

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/05/2005 at 22:12
barm1 View Drop Down
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Stephanie,

 

I called and spoke to Gordon the Customer Service Manager.  I explained my problems with the two scopes and he told me the front lens may have moved slightly with my 4.5-14 and they could remove the dust/hair from the other scope.  He even offered to pay for my return shipping.  He was a class act and I feel better.  Thank you for your help.

 

Brian

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/06/2005 at 10:36
Stephanie View Drop Down
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   I'm so glad they took care of you! Good luck with your scopes when you get them back.

Edited by Stephanie
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/07/2005 at 21:20
25musky View Drop Down
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Stephanie:   Would you come work for me?   Customer service is so important this day and age.  I wish there were more helpful people like you out there.  Keep up the good work and thank you from us all.

Edited by 25musky
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/08/2005 at 16:00
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barm1,

 

It is good to see that another Burris customer got satisfactory customer service for their warranty return. I sent back a 3-9x40 Burris FF II scope for cosmetic reasons and received a brand new replacement about 3 weeks later. They were very helpful in my email correspondence to them and were more than happy to take care of me. 

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