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Huge +1 for Burris Customer Service

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/03/2011 at 20:27
slowr1der View Drop Down
Optics Apprentice
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Joined: March/25/2010
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So I purchased one of the clearance 4.5-14x42 Burris Fullfield II from SWFA with the regular plex crosshairs around 2 months ago. I like the plex crosshairs and for $100 savings over the ballistic plex I really liked them. When I got it I went to mount it on my rifle and noticed I couldn't get as good of groups as I had been getting from the rifle, then I noticed an issue with the eye piece being slightly loose. I asked on here and was told it wasn't normal, but since then I've realized I think it always happens as I've checked out several more and they have all done it and since the eye piece doesn't have a lock ring I can't really see how they couldn't do it. When the scope is mounted if the gun is locked down firm and you push up and down on the eye piece it would slightly move and make it look like the crosshairs were moving. Obviously it wasn't the crosshairs moving, but the back glass slightly. Burris also told me on the phone this is a very common issue they get calls about and told me a little bit of movement is normal, but not a lot. We still couldn't figure out why I couldn't get good groups. It also had an issue with the parallax adjustment markings being way off. They wanted me to send it in so they could check it out. They also agreed to send me a shipping label as they agreed I shouldn't have to pay to ship it in when I just bought it. They said they would mail the shipping label, but after a week and not getting it I called back and they just emailed it to me. I sent it in and they reset the parallax on the scope, and sent it back. They had the scope about 1-1.5 weeks and there was around 2 weeks shipping time. So all in all pretty fast. I got it back and the problem with the eye piece wiggle was still there. However, this time I noticed that there now was a piece of dirt or something inside of the lens.

I called Burris back up and this time they told me to send it back in and this time they would replace it. They sent me a shipping label again. I sent it in approximately 2 weeks ago and it was back on my doorstep today. When I opened the brown box to my surprise there was not only a brand new scope inside, but they also upgraded me to the ballistic plex model for free. I couldn't believe it.

All in all, I can't say a bad thing about Burris customer service and I'd highly recommend them. I've dealt with Leupold several times also and while I've had decent experiences with Leupold, they have never sent me a shipping label to send the scope in the first time, but they did send me one when scopes had to go back a second time to them. On the last scope I sent to them, they also sent it back with the same issue, and I had to send it back again only for them to repair it again. Seems they don't like to replace them. Where as Burris sent it back with an issue and instead of keep working on it, they just sent me a brand new one and even upgraded me to the more expensive reticle option. I really liked that, and all in all as far as optics this is the best customer service experience I've had to date.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/03/2011 at 20:33
helo18 View Drop Down
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Joined: December/02/2006
Location: Montana
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Glad they got you taken care of.  Excellent
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/03/2011 at 21:03
tman1965 View Drop Down
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Way to go Burris!Excellent
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/03/2011 at 21:31
qball View Drop Down
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Joined: August/25/2010
Location: South Dakota
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That kind of customer service goes a long way.  Nice to hear,
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/03/2011 at 22:32
slowr1der View Drop Down
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Yes it does. I was a little worried after hearing a few bad reviews of their customer service, but after my experience I can say I'm a fan. I wanted to wait until this was all resolved before I posted feedback on them, but now that it it is resolved, I'm more than impressed with how they handled it. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/04/2011 at 06:15
bugsNbows View Drop Down
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bowsNbugs

Joined: March/10/2008
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Excellent Way to go Burris.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/04/2011 at 08:15
SVT_Tactical View Drop Down
Optics Retard
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Chief Sackscratch

Joined: December/17/2009
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Glad to hear they stepped up and took care of you
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/07/2011 at 13:39
SingingRiver View Drop Down
Optics GrassHopper
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Another +1for Burris service.  I purchased a 1.5-6x40 Euro Diamond E-dot from the sample list.  When I got it, the E-dot did not work.  After talking with SWFA, I decided to send it to Burris rather than immediately return it to SWFA.  Apparently, mine was an older model with the dial E-Dot rather than the current push button style, so I wasn't sure Burris would consider it under warranty even though I had just bought it from SWFA.  I mailed it to Burris on 4-21, and it was returned repaired on 5-6.  They deserve a +1 for such service.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/08/2011 at 11:56
WYcoyote View Drop Down
Optics Apprentice
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Joined: April/06/2010
Location: Kane,WY
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I also had a great CS experience with Burris a couple months ago when my Signature 3-9x40's E-Dot quit working. This scope was older than the 5 year electronics warrantee period and I was unsure how the fix would be handled, but I had it back in less than 2 weeks, no charge. They stated that the LRS circuit board was replaced, and the scope was re-centered, recoil and fog tested. Plus the lenses were as clean as a whistle.
To me, that is standing behind your product.
Thanks,  Burris.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/08/2011 at 21:20
31 bertram View Drop Down
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Joined: January/15/2011
Location: Gulf Shores, Al
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I am glad they got you fixed up.  Although I hav'nt needed their repair service, I am very happy with my Burris scopes. 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: May/10/2011 at 00:03
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Optics Journeyman
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Burris has always been helpful for me when I called in for misc small pieces and such.
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