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H-S Precision

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/12/2010 at 12:06
LRSMike View Drop Down
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Slightly Stoopid

Joined: January/28/2010
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So most of you know I had my stock sent back to H-S to have some work done. They told me over the phone that it would be a three day turnaround, no inclination of it taking any longer, saying they were backed up etc. My stock arrived last thursday morning, the 4th, and here it is the 12th, and I still haven't gotten any information. I called on tuesday and they said it would be finished and shipped either Wednesday night, or Thursday morning. Do I have the right to be pissed off with their service?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/12/2010 at 12:10
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Chief Sackscratch

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Depends on how bad you need it.  I would be a little upset being its taking longer but they are one of the top stock maker and they may have gotten busy I think I'd ask for them to upgrade your return shipping on them so you'd have it back no later than Friday if you needed it though 

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/12/2010 at 12:20
lucytuma View Drop Down
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Mike, I can understand your anxiety about your stock, but don't upset your self.  If it's there on the 12th, all is good.  If it doesn't show up, then I'd say you have reason to worry.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/14/2010 at 21:29
LRSMike View Drop Down
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Slightly Stoopid

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So I called again on Friday, and it seemed that those guys took off early. Tomorrow they will get a call, hopefully they will have an answer. And some free upgraded shipping.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/14/2010 at 23:10
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That just ain't right Mike, but hang in there and don't lose your cool, and I'm sure things will work out, hope you get it back soon and it's all you hoped for.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/15/2010 at 00:06
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Originally posted by GetSome GetSome wrote:

That just ain't right Mike, but hang in there and don't lose your cool, and I'm sure things will work out, hope you get it back soon and it's all you hoped for.


+1

I'm not trying to make excuses for them but it's hunting season and like many hunting related businesses this time of year their probably very busy with last minute or urgent requests.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/15/2010 at 00:07
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Lord Of The Flies

Joined: March/14/2007
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Mike, you sound like me! If some-one said this or that, I too expect this or that, or a phonecall to say it is now something else.
Be pissed, very pissed.....Devil
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/15/2010 at 00:08
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Roll on Floor Laughing
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/15/2010 at 19:30
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Just remember, before you fire off that they still have your stock and can control when you get it back. Be nice and sweet. Then nail them hard on every forum if you really feel like you have a legitimate complaint. Be fair if you want anyone to pay attention. To much and you can look bad yourself. Ask yourself if you have ever been late.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/15/2010 at 20:02
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+1
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/15/2010 at 21:04
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OT TITAN

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perfection takes time.Wink
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/16/2010 at 08:57
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Quality isn't expensive, it's priceless.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/16/2010 at 12:01
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That's nothing compared to hearing that your wife's late. There goes the shooting budget.

Maybe they're out hunting too. I called them once because I stripped the head of an action screw on a Remington that came already equipped with an H-S stock. They didn't hesitate to send out a new set of screws, at no cost to me. I'd call again and explain that you had no indication from them that it would be delayed and that they've already slipped on their promises once (or was it twice?). Anyway, if they have a good attitude and are smart about it they will bend over backwards to make you happy. If not, wait 'til you're stock's back and fire away.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/16/2010 at 20:23
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OT TITAN

Joined: December/22/2006
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Originally posted by jonoMT jonoMT wrote:

That's nothing compared to hearing that your wife's late. There goes the shooting budget.

Maybe they're out hunting too. I called them once because I stripped the head of an action screw on a Remington that came already equipped with an H-S stock. They didn't hesitate to send out a new set of screws, at no cost to me. I'd call again and explain that you had no indication from them that it would be delayed and that they've already slipped on their promises once (or was it twice?). Anyway, if they have a good attitude and are smart about it they will bend over backwards to make you happy. If not, wait 'til you're stock's back and fire away.

that didnt just happen to you did it??Shocked
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/16/2010 at 20:38
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No, no, no! I'm done with that. My problem is having just bought one house and not having yet closed on the sale of our old house. I can't even buy a kleenex without getting flak over it.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/17/2010 at 00:18
LRSMike View Drop Down
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Slightly Stoopid

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Well I finally got ahold of them yesterday, Monday, and Kent explained to me that during his final inspection found that the Limbsaver had pores. They took if off and replaced it again. Kent said he meant to call me and tell me. He shipped it yesterday, and upgraded my shipping. It should be here tomorrow or Thursday. I hope it is as good as he says it was. Friday range time, and a range report. Now its time for Sons of Anarchy Cool
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/17/2010 at 02:18
8shots View Drop Down
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Nothing like a good ol' telephone call. My favourite line to company's who never phone or return a call is "Your telephone account must be zero each month" To which they usually ask "Why" , then I reply "Because you do not know how to use it".
 
I even left instructions for one company how to use that thing on his desk, with a cable that goes to the wall and has numbers on it. He picks up the handle, then he must press the numbers in sequence as per my no, then wait when he hears brr brr, then he will hear my voice and if he speaks , then I will be able to hear him! He was not impressed, but actually phoned me.
 
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: November/17/2010 at 07:38
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show me your sheep!!

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Good going Wouter!  I have found that having a sense of humor when pissed helps alot!!!  You can get your point across and embarass them into action easier than you can slinging insults and threats and bitchin!!!!Cool
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