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Here's the latest about Kahles Service and Repair

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/15/2008 at 16:12
mike650 View Drop Down
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Here's the latest about Kahles Service and Repair.

The 866-606-8779 number is not for SONA, it's for Kahles. There's one Kahles rep here in the states, Herman, and the 866 number is now directed to his home office in New Hampshire. He appears to be very nice guy by the way.

If you need  to send the scope back, send it to Kahles Repair PO Box 21004, Cranston, RI 02920-1004 and not the SONA address (which is also in Cranston, RI). This PO Box address is a staging area at the US Post Office where about once a week or so (depending on how much product has accumulated) everything is collected by SONA personnel who in turn repackage and send back to Kahles in Austria for repair.

The email address is correct.
info@kahles.at

I would suggest calling or emailing Kahles before just sending the scope to the address provided.




Edited by mike650 - December/15/2008 at 21:27
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/15/2008 at 16:20
rifle looney View Drop Down
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Thanx Mike will keep on hand just in case?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/15/2008 at 16:59
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So all repairs are done in Austria?

Kahles is off my short list for now!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/15/2008 at 17:35
lucytuma View Drop Down
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Super nice products, very questionable service, though I've never had a problems with the two I own.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/15/2008 at 17:44
Roy Finn View Drop Down
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So, Legacy is out of the picture?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/16/2008 at 10:54
brodeur272 View Drop Down
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I have spoken with Hermann.  Definitely a good guy.  My scopes repaired in Austria were done well.  Still a very good product in my eyes.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/16/2008 at 11:14
geezer View Drop Down
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Mike650,
 
Thanks for the info. 
 
I'm not going to sell my Kahles just because it has to go to Austria for repair.  Now if the work was subbed to China, then I would have a problem.  I take good care of my toys and have not had to send one back yet.  With the quality of the Kahles scope that I purchased, I am willing to take a chance if I have to return it for repair.   
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/16/2008 at 19:31
Tip69 View Drop Down
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Although returning to Austria isn't a positive for me, its not much of a negative either.  This is because I have a back-up!!!!!  Actually, several back-ups!  If the situation  doesn't change with this and  Iam in need of another scope, I wouldn't hesitate to get another Kahles.
 
If, for whatever reason, I was only able to have just one scope, then and only then, would I let this be a determining factor!
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