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Great Service All Around

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/01/2008 at 21:01
drshame View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: December/01/2008
Status: Offline
Points: 2
I was initially a little disappointed with a "Sample-List" Leopold Mk 4 I recently bought.

The "lite ring marks" included a very deep gouge, the turrets were a little mushy and I never realized how small a 1/4 minute dot reticle looked. There was also a slight reddish cast to the edge of target image.

Chris's staff was excellent to deal with and offered to refund my money or credit it towards a replacement.

They also hooked me up with Leupold's service folks who told me to send it back for a complete check-up. I asked them to change the reticle to a mildot. About 2 weeks later it came back...and I was charged their standard $159 reticle-fee. 

The Mil Dot reticle change was a major improvement and they also replaced the turret mechanisms so they are nice and crisp now.

I don't know what else they did, but the image quality is excellent, sharp with no "edge ghosting" at all.

Between SWFA and Leupold's Lifetime Customer Service Guarantee, I am a happy camper.

The Mk 4 still has a bad "ring gouge" underneath. But I've got my rings over it now so it doesn't show.

I bought it for the "glass" so the "user scars" don't really bother me.

I suspect I wouldn't have had such a positive experiance with a "challenged" pre-owned scope from another maker or another retailor.  


Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2008 at 01:03
8shots View Drop Down
Optics Jedi Knight
Optics Jedi Knight
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Lord Of The Flies

Joined: March/14/2007
Location: South Africa
Status: Offline
Points: 5754
I am glad it turned out good for you.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2008 at 05:55
cheaptrick View Drop Down
MODERATOR
MODERATOR
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Joined: September/27/2004
Location: South Carolina
Status: Offline
Points: 20474
Thanks for logging in a sharing your experience. I'm sure the good folks at SWFA appreciate your patronage.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2008 at 10:13
Chris Farris View Drop Down
TEAM SWFA - Admin
TEAM SWFA - Admin
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swfa.com

Joined: October/01/2003
Location: Texas
Status: Offline
Points: 7765
Glad to hear the good news.  We appreciate your business and your kind words.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2008 at 10:14
pyro6999 View Drop Down
Optics Retard
Optics Retard
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OT TITAN

Joined: December/22/2006
Location: North Dakota
Status: Offline
Points: 22024
and people wonder why i preach that swfa is the only way to fly!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2008 at 15:29
cyborg View Drop Down
Optics God
Optics God
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God of Wind

Joined: August/24/2007
Location: North Georgia
Status: Offline
Points: 12082
No doubt, you are now a member of the family of SWFA customers, and we're proud to have you here with us. WELCOME!!!!!!!!!!!!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2008 at 16:18
RifleDude View Drop Down
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Joined: October/13/2006
Location: Texas
Status: Offline
Points: 14313
Welcome to OT, drshame, and thanks for passing on the kind words!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2008 at 19:49
lucytuma View Drop Down
Optics Jedi Knight
Optics Jedi Knight
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Joined: November/25/2007
Location: Wisconsin
Status: Offline
Points: 5389
Swfa family, great people to deal with Always.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2008 at 21:09
Steelbenz View Drop Down
Optics Master Extraordinaire
Optics Master Extraordinaire
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ROLL TIDE ROLL

Joined: January/03/2006
Location: Heart of Dixie
Status: Offline
Points: 4911
Welcome to the OT,
I wouldn't believe anything different from the gang at SWFA.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/02/2008 at 21:43
mike650 View Drop Down
Optics God
Optics God
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Joined: May/14/2006
Location: West of Rockies
Status: Offline
Points: 12711
Originally posted by Steelbenz Steelbenz wrote:

Welcome to the OT,
I wouldn't believe anything different from the gang at SWFA.


Thunbs Up
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2008 at 06:32
cheaptrick View Drop Down
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Joined: September/27/2004
Location: South Carolina
Status: Offline
Points: 20474
SWFA and cheaptrick....a partnership of excellence!!!  Yep, Thought So Yep, Thought So
 
Hey, who threw that tomato at me?!?!?!?  Furious  Wink
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/03/2008 at 12:49
Chris Farris II View Drop Down
TEAM SWFA - Staff
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MODERATOR

Joined: August/13/2007
Location: United States
Status: Offline
Points: 3063
Those Leupold Target Dots can be a real pian at times. One of the smallest I have ever dealt with. All of us here at SWFA appreciate your kind words and your business.
 
CFII
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