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Good customer service experience

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/12/2007 at 12:30
shootr View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: October/27/2005
Location: United States
Status: Offline
Points: 21

FWIW – had a good customer service experience with Sightron I thought I’d share.  On the recommendations here, I bought a Sightron S-III.  It is great, works well, and so when a local Gander Mtn was blowing out SII 3x9s – I bought the last one and stuck it on a shelf.

 

I recently mounted it on a project 8 x 57 I completed and working up loads, began to suspect a tracking problem.  Well… I called Sightron on Thursday for instructions on what to do.  I spoke with an efficient and friendly woman and sent the scope back as she directed.  That was last Thursday.  Today, I received a brand-new scope!  Can’t ask for better than that.  I certainly appreciate the company’s prompt response and effective solution.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/12/2007 at 12:33
Wally View Drop Down
Optics Apprentice
Optics Apprentice


Joined: November/08/2006
Location: 4 Corners
Status: Offline
Points: 124
Sounds great!  Thanks for sharing.
 
Steve
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/12/2007 at 12:38
pyro6999 View Drop Down
Optics Retard
Optics Retard
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OT TITAN

Joined: December/22/2006
Location: North Dakota
Status: Offline
Points: 22024
thats great to know, how many years ago did you buy the original scope?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/12/2007 at 13:00
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Optics GrassHopper
Optics GrassHopper


Joined: November/30/2007
Status: Offline
Points: 46
Good to hear that it is possible to be "an important customer" after a product is bought. That company deserves a lot of goodwill from shooters and sportsmen and sportswomen.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/12/2007 at 13:19
shootr View Drop Down
Optics GrassHopper
Optics GrassHopper


Joined: October/27/2005
Location: United States
Status: Offline
Points: 21

Pyro,

 

Maybe a year, year-and-a-half ago.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/12/2007 at 14:15
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Optics Master
Optics Master
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Conquistador!!

Joined: June/05/2007
Location: Maine
Status: Offline
Points: 1006
Glad to hear of your good service from sightron. If they had offered me that same service I would still have one of their scopes on my rifle. It always amazes me how different problems are dealt with so differently by the same company. That was all I wanted.....a quick replacement of a scope that wasn't working right out of the box. Glad it went well for you.

Focus
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: December/12/2007 at 15:07
pyro6999 View Drop Down
Optics Retard
Optics Retard
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OT TITAN

Joined: December/22/2006
Location: North Dakota
Status: Offline
Points: 22024
ok thanks i am trying gather data on scopes that go bad to try and figure out a time line when scopes go bad so we can say oh i bet that scope was bought in such a such a year.
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