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Glass Cracked?? Nikon Monarch

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Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/07/2010 at 19:41
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 Hey guys,

I've got a Nikon Monarch Gold 2.5-10 x 56, and the glass appears to be cracking at the ocular end of the scope. What do you guys think? How is Nikon's customer service these days? BTW, this crack or whatever it is, isn't visible while looking through the scope.

You guys probably don't need three images showing the same thing, but I thought I'd include them anyway.



Edited by ti-force - September/08/2010 at 20:51
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/07/2010 at 19:46
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good luck with nikons cs dept, let us know how they treat you.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/07/2010 at 20:03
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is it a crack or a scratch in teh coatings?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/07/2010 at 20:06
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Originally posted by pyro6999 pyro6999 wrote:

good luck with nikons cs dept, let us know how they treat you.

Uh oh.... That doesn't sound too good Sad.

Originally posted by SVT_Tactical SVT_Tactical wrote:

is it a crack or a scratch in teh coatings?

To me it looks like a crack in the glass. It's not on the exterior surface; looks deep.


Edited by ti-force - September/07/2010 at 20:07
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/07/2010 at 20:15
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Originally posted by ti-force ti-force wrote:

Originally posted by pyro6999 pyro6999 wrote:

good luck with nikons cs dept, let us know how they treat you.

Uh oh.... That doesn't sound too good Sad.

Originally posted by SVT_Tactical SVT_Tactical wrote:

is it a crack or a scratch in teh coatings?

To me it looks like a crack in the glass. It's not on the exterior surface; looks deep.

they are hit and miss, you know one person will come in here and praise nikon cs to the rafters of the highest church in new york, the next guy will cuss them all the way to the gates of hades.

just preparing you for both, i hope you get lucky!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/07/2010 at 23:57
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It's a real shame that most of the older scope & camera companies used to have great reliability, quality control & customer service,now they made the money & are living in the past & cutting all kinds of corners.Companies like Leica,Bushnell,Leupold & Nikon to name a few used to be top notch,now most of them are second rate.
 
I hear good things are starting to happen for Leica once again,so hopefully they can be the power of example to the rest who are living on their laurels!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/08/2010 at 00:55
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Looks like a hair . Maybe poor air quality during assembly????
Either way, has to be sent back.
Good luck.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/08/2010 at 08:06
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+1

Treat it like tax money- send it in.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/08/2010 at 15:15
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I hate when this happens right before the busy season.  Send it in, but you might want to implement a back up plan for this huning season, just in case.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/08/2010 at 17:52
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 Thanks guys and I'll keep this thread updated with the results. I contacted them through email last night and haven't heard back from them yet, but I understand they're a busy company, so I'll have some patience.

Edited by ti-force - September/08/2010 at 20:49
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/08/2010 at 18:14
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BTW manly bedding. Just kidding.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/08/2010 at 20:16
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If things go well, you may never know what was actually wrong with the scope.  They may very well just replace it.

Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 17:43
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 Yesterday afternoon I received an email response from Nikon, and I was told to simply send the scope in for evaluation with a photocopy of the receipt. The problem is, I don't have the receipt. I replied, stating that I no longer have the receipt and asked if this would be a problem. I haven't received a response yet, but I'm hoping for the best, and preparing for the worst; as bad as I hate to say it, this sounds like an easy way to weasel out of a repair.


Edited by ti-force - September/12/2010 at 17:48
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 17:55
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sh*tty part is that the monarch gold is top shelf as far as nikons go. it pisses me off to no end when companies expect you to keep a receipt of something you bought years ago. to hell with that scope companies, just stand behind your products!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 18:02
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 I agree completely. If Nikon shafts me on this one, they better enjoy it because it won't ever happen again. I know Bushnell used to be good at standing behind their product. Does this still hold true? What about Trijicon?
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 18:18
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That sucks.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 18:27
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Originally posted by ti-force ti-force wrote:

 Yesterday afternoon I received an email response from Nikon, and I was told to simply send the scope in for evaluation with a photocopy of the receipt. The problem is, I don't have the receipt. I replied, stating that I no longer have the receipt and asked if this would be a problem. I haven't received a response yet, but I'm hoping for the best, and preparing for the worst; as bad as I hate to say it, this sounds like an easy way to weasel out of a repair.
Email them back and tell them Hensoldt, Zeiss, Leupold and Vortex don't care if you're the 1 or 10th owner and they don't require anything but your scope...so the can replace or fix it.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 18:41
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Originally posted by 308 Sav 308 Sav wrote:

That sucks.

Originally posted by Magnumdood Magnumdood wrote:

Email them back and tell them Hensoldt, Zeiss, Leupold and Vortex don't care if you're the 1 or 10th owner and they don't require anything but your scope...so the can replace or fix it.


 It's not looking too good is it? Sad Pacer An $800 dollar scope and they may not stand behind it. But, there's still hope. Maybe I'll get a response stating that a receipt won't be required, BUT, if I get a response saying they can't repair it, I'll definitely respond back with an argument, and a statement.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 20:33
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As much as I've hated both the durability and the glass in the two Leupolds I've had, they have both had issues, and Leupold fixes them no questions asked. I'm starting to think some of the higher end Leupolds may not be so bad, as while the glass is not as good as others in that price range, at least you know if something happens to it you won't be buying another.

This also is not good to hear as I just bought a Nikon Prostaff to use to get by until the SS 5-20 comes out.

As for warranty of other companies, read the thread Bummed on Bushnell, or something to that effect. Sounds like some guys have okay luck with them, but others not so much.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 20:37
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I hate this for you but, i would call and ask for a manager vs email.  I know sometimes email is easier but like you stated, this is a rather expensive scope and it would be a priority of mine!
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 20:43
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Originally posted by slowr1der slowr1der wrote:


As for warranty of other companies, read the thread Bummed on Bushnell, or something to that effect. Sounds like some guys have okay luck with them, but others not so much.

 Okay, I'll look that up. Thanks!
 


Originally posted by SVT_Tactical SVT_Tactical wrote:

I hate this for you but, i would call and ask for a manager vs email.  I know sometimes email is easier but like you stated, this is a rather expensive scope and it would be a priority of mine!

 Yeah, you're probably right. I wonder if I'll get someone in India or the U.S.? Whistling......Light It Up
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 21:21
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here whip this on them if they get lippy, i just found it.


http://www.nikonhunting.com/uploads/warranties/LifetimeWarrantyCertificate.pdf
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 21:27
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Originally posted by pyro6999 pyro6999 wrote:

here whip this on them if they get lippy, i just found it.


http://www.nikonhunting.com/uploads/warranties/LifetimeWarrantyCertificate.pdf

SWEET!! Nice find Head Bang. According to that, no warranty card is required and you don't even have to be the original owner. Thanks for finding that for me. I sure hope they make this right, because I baby my stuff, and I know this wasn't caused from abuse or neglect. Heck, I can just barely make out any ring marks on this scope, and the lighting has to be just right for that.
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 21:29
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Originally posted by ti-force ti-force wrote:

Originally posted by pyro6999 pyro6999 wrote:

here whip this on them if they get lippy, i just found it.


http://www.nikonhunting.com/uploads/warranties/LifetimeWarrantyCertificate.pdf

SWEET!! Nice find Head Bang. According to that, no warranty card is required and you don't even have to be the original owner. Thanks for finding that for me. I sure hope they make this right, because I baby my stuff, and I know this wasn't caused from abuse or neglect. Heck, I can just barely make out any ring marks on this scope, and the lighting has to be just right for that.

not to brag, but i still got it..... a little bitWink

they better take care of you
Post Options Post Options   Thanks (0) Thanks(0)     Back to Top Direct Link To This Post Posted: September/12/2010 at 21:30
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Good find Hunter,Ti make a copy of the warrenty & just send it in with the scope & hope for the best!Only problem with the pyro papper is the bold lettering stating there not responsible for..............
 
Hope it works out for you.
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