Visit the SWFA.com site to check out our current specials. |
Burris |
Post Reply |
Author | ||||
glibs
Optics GrassHopper Joined: April/08/2015 Status: Offline Points: 2 |
Post Options
Thanks(0)
Posted: April/08/2015 at 20:04 |
|||
I sent a burris fullfield II in for repair/replacement, it was unrepairable and they sent me a droptine. Should I keep the droptine or request a fullfield II. My gut is send it back for the ffII but would like some other input. thanks
|
||||
Rainman
Optics Apprentice Joined: August/25/2012 Location: Washington Stat Status: Offline Points: 281 |
Post Options
Thanks(0)
|
|||
I'm with you. I'd send it back and ask for an FF II which is a higher price point scope that you paid for. The FF IIs are good all around scopes and the Droptine looks like something slipped in to fill a lower price point niche such as a scope supplied on package guns by various manufacturers.
|
||||
"Political correctness is a doctrine, fostered by a delusional, illogical minority, promoted by mainstream media, which
holds forth that it is entirely possible to pick up a turd by the clean end." |
||||
Rancid Coolaid
MODERATOR Joined: January/19/2005 Location: United States Status: Offline Points: 9318 |
Post Options
Thanks(0)
|
|||
Send it back.
This stands, in my opinion, as a mark against Burris.
|
||||
Freedom is something you take.
Respect is something you earn. Equality is something you whine about not being given. |
||||
tpcollins
Optics Journeyman Joined: January/12/2009 Status: Offline Points: 428 |
Post Options
Thanks(0)
|
|||
I'd call them and ask to speak to the CEO or whoever their top management person is. I was getting stiffed by a manufacture one time and researched online who their CEO was. Made a professional looking envelope on my printer and mailed him a letter protesting the issue. A week later I got a call from their Customer Service manager with an apology and that they were sending me a check for $50.
I have a tendency to be relentless until I get satisfaction.
|
||||
bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11201 |
Post Options
Thanks(0)
|
|||
Relentless can be good... at times.
|
||||
If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
||||
Whitefire
Optics Apprentice Joined: December/29/2014 Location: Alabama Status: Offline Points: 132 |
Post Options
Thanks(0)
|
|||
I'm sorely disappointed, Burris has always been one of my favorite manufacturers. Send it back with a letter as TP described, wait a while and see what happens.
Wf |
||||
May His face shine upon you and give you peace.
|
||||
cheaptrick
MODERATOR Joined: September/27/2004 Location: South Carolina Status: Offline Points: 20844 |
Post Options
Thanks(0)
|
|||
I applaud your tenacity, but I made a few calls, (never answered phone) and even more emails, (4?) to Burris and gave up eventually when I got no response. Not sure what you call a customer service dept that won't even respond to your email or answer the dog gone phone, but....I'm just not going to beg someone to make something right. I bag on IOR for calling me a liar over the phone, but at least Val answered the phone, (once you got the number) and did replace the broken item. |
||||
If at first you don't secede...try..try again.
|
||||
RifleDude
MODERATOR EVIL OPPRESSOR Joined: October/13/2006 Location: Texas Status: Offline Points: 16337 |
Post Options
Thanks(0)
|
|||
Did they offer an explanation for why they sent you a Droptine rather than FFII?
I could maybe understand if the lines were totally equivalent and maybe you had a FFII config they no longer offer, but they have the same equivalent scope in the Droptine series. Or, if they'd discontinued the FFII series altogether. However, they still offer FFII scopes, and it appears they offer the same general power ranges in both series. And, it also appears the Droptine series is intended to be a slightly lower line than the FFII, though I've not seen any of these scopes. So, from where I sit in the cheap seats, this makes no sense. I think I'd be raising some *&$! with Burris and insist they honor their "Forever Warranty" they advertise and replace your scope with exactly what you had. Remind them that Leupold would do it, and if they aren't interested in keeping up with their main competitor by honoring their promise to the customer, you'll remember that on your next scope purchase. |
||||
Ted
Money can't buy happiness... but it's much more comfortable to cry in a Porsche than on a bicycle. |
||||
cheaptrick
MODERATOR Joined: September/27/2004 Location: South Carolina Status: Offline Points: 20844 |
Post Options
Thanks(0)
|
|||
The only "forever" about Burris, is the time in which it takes to answer calls/emails.....I'm like at 3 years now...and counting.
|
||||
If at first you don't secede...try..try again.
|
||||
Urimaginaryfrnd
MODERATOR Resident Redneck Joined: June/20/2005 Location: Iowa Status: Offline Points: 14964 |
Post Options
Thanks(0)
|
|||
I have had terrible luck with every Burris product I have bought with
the sole exception of a fixed one power scope that is no longer made. I
found their top of the line pistol scope to be particularly
disappointing with very limited eye relief and unusable with anything
that has much recoil.
This Scope SUCKS.
|
||||
"Always do the right thing, just because it is the right thing to do". Bobby Paul Doherty Texas Ranger |
||||
Sparky
Optics Master Extraordinaire Joined: July/15/2007 Location: SD Status: Offline Points: 4569 |
Post Options
Thanks(0)
|
|||
I wonder if Burris knows about this thread?
|
||||
tpcollins
Optics Journeyman Joined: January/12/2009 Status: Offline Points: 428 |
Post Options
Thanks(0)
|
|||
Here you go, call them and ask to speak to John McCarty, if not available start down the list. If none areavailable, write John a letter to the Greeley address and see what happens. Never give up!
http://www.manta.com/c/mm2x5xx/burris-co
|
||||
cheaptrick
MODERATOR Joined: September/27/2004 Location: South Carolina Status: Offline Points: 20844 |
Post Options
Thanks(0)
|
|||
Too late....I'm done with Burris. Secret phone numbers, (IOR) and no responses to calls or emails is enough proof for me.
Out.
|
||||
If at first you don't secede...try..try again.
|
||||
helo18
Optics Jedi Knight Joined: December/02/2006 Location: Montana Status: Offline Points: 5620 |
Post Options
Thanks(0)
|
|||
I would definitely call them and tell them you want a FFII since that is what you sent them.
I have dealt with Burris a time or two and they treated me really well and quickly. Other have had poor experiences.
|
||||
To be prepared for War is one of the most effectual means of preserving peace.
GEORGE WASHINGTON |
||||
31 bertram
Optics Apprentice Joined: January/15/2011 Location: Gulf Shores, Al Status: Offline Points: 57 |
Post Options
Thanks(0)
|
|||
+1 what helo18 said, never had a bit of trouble from my FF II's but things happen. Never needed their CS but have called them to ask questions and always got a response. I hope they square up with you and make it right.
|
||||
31 bertram
|
||||
Hubby11
Optics Apprentice Joined: December/26/2009 Location: Virginia, U.S.A Status: Offline Points: 50 |
Post Options
Thanks(0)
|
|||
Looking at the specs, the scopes are identical. On paper, the only difference between the 2-7x scopes that stands out is the Droptine's paralllax is set for either 50 yds (.22) or 75 yds (slug). Price difference too. I would really like to know the thinking of why they would replace your FFII with a scope that serves a different purpose.
|
||||
Steve
|
||||
bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11201 |
Post Options
Thanks(0)
|
|||
Spoken like a true Nikon slut!!! LOL. Sorry Mark, couldn't resist. |
||||
If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
||||
Post Reply | |
Tweet
|
Forum Jump | Forum Permissions You cannot post new topics in this forum You cannot reply to topics in this forum You cannot delete your posts in this forum You cannot edit your posts in this forum You cannot create polls in this forum You cannot vote in polls in this forum |