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Kahles IS Clueless |
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Bitterroot Bulls
Optics Master Extraordinaire Joined: May/07/2009 Location: Montana Status: Offline Points: 3416 |
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Well Kahles is oversees, and has to have a distributor relationship of some sort. Warranties are different for lots of companies, depending on market. I think Britain limits consumer warranties to a max of 25 years (or something like that). It is likely the distributor's warranty, and not the manufacturer. |
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-Matt
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JF4545
Optics Master Joined: March/31/2009 Location: Washington Status: Offline Points: 2753 |
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I can see a 3rd Kahles Scope in my Future.........I sure hope it works out for you guys SWFA
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brodeur272
Optics Journeyman Joined: September/23/2007 Location: United States Status: Offline Points: 609 |
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If you haven't owned/used a Kahles, it's tough to comment on them as a company based on one person's experience in a thread. While I understand what the person was saying in their thread, for another person to read it and bash a company really doesn't present them in a fair light. What happened to all the good CS that they've done? Is that all in the trash? I think not. I guess the word "filter" comes to mind...
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bbush
Optics Apprentice Joined: October/12/2008 Location: Mississippi Status: Offline Points: 93 |
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I just know that I will probably never own a Kahles scope because I will never pay the amount a money that a Kahles scope demands and have the possibility that I may not be able to have it repaired in a timely manner if something goes wrong. Eventhough they are considered very good scopes, I don't see risking it when there are others such as Swarovski and Zeiss that are at least as good and have a much better warranty program. It would be a lot different if we were talking maybe a hundred dollars or so, but when we are talking five to six hundred dollars at the minimum, I will choose to buy another product. I just feel like Kahles is going to have a hard time making a go of it again with such a weak repair network here in the U.S.
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JF4545
Optics Master Joined: March/31/2009 Location: Washington Status: Offline Points: 2753 |
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I do not understand why so many people are upset about this Kahles thing. If you need a repair perhaps you should call them.
By phone: (866) 606-8779 For repairs please send your product to: Kahles Service Center Thank you. |
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mike650
Optics God Joined: May/14/2006 Location: West of Rockies Status: Offline Points: 14569 |
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Currently the repair network is the same as Swarovski where if you needed service you send it to SONA (Swarovski N.A.). The only difference is that from there SONA sends it to Kahles in Austria. Please note that not all Swarovski's are serviced at SONA in the USA. Last time I checked (a few years ago) Swarovski sends some of their rifle scopes (high mag PH models), illumination (z6i), and certain other optics to their Swarovski repair center in Austria for service. |
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“A hunt based only on trophies taken falls far short of what the ultimate goal should be.” – Fred Bear
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JF4545
Optics Master Joined: March/31/2009 Location: Washington Status: Offline Points: 2753 |
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Exactly Mike! Its no big deal, I have Swarovski & Kahles brands both. Customer Service has been very good to me as Im sure it has many others. These guys are some of the oldest and best scope builders available today..... |
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brodeur272
Optics Journeyman Joined: September/23/2007 Location: United States Status: Offline Points: 609 |
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I agree JF. The scope that was being discussed on the other thread, I believe is a 30 year old scope. If it takes my Kahles that long to have an issue, I think I'd have no problem paying to get it fixed. Just my opinion...
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tahqua
MODERATOR Have You Driven A Ford Lately? Joined: March/27/2006 Location: Michigan, USA Status: Offline Points: 9044 |
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This development is very good news! |
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Doug
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bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11201 |
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OUTSTANDING!!!
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If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
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Gerry Atric
Optics Journeyman Joined: April/21/2011 Location: Sweden Status: Offline Points: 340 |
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Have always had a Kahles scope in the gunsafe, never a new one, always second-hand.
I´m pleased that SWFA and Kahles will "join forces", I believe that both parties will benefit from that.
Gerry Atric
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JF4545
Optics Master Joined: March/31/2009 Location: Washington Status: Offline Points: 2753 |
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backtobethel
Optics GrassHopper Joined: August/01/2011 Location: Nebraska Status: Offline Points: 2 |
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For those that care, I'm the original poster from 24hourcampfire. I saw this thread a couple weeks ago and figured I better provide an update, especially since it seems to be positive.
I sent Kahles a check for $313 to repair the scope, per their instructions. Today, I received my check for $313 in the mail today (which I had sent about a month ago) with VOID written across it and "repaired at no cost" written on the top. I have never had anything like this happen.
I haven't had any contact with Kahles since receiving the $313 repair quote and sending the check to their repair facility. So, I'm not sure what changed. Maybe they saw this post???? Either way, kudos to Khales. I haven't received the scope yet, but will update the post when it comes in. |
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mike650
Optics God Joined: May/14/2006 Location: West of Rockies Status: Offline Points: 14569 |
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That's great news Phillip, glad to hear it worked out for you!!! Thanks for the info and please keep us updated.
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“A hunt based only on trophies taken falls far short of what the ultimate goal should be.” – Fred Bear
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koshkin
MODERATOR Dark Lord of Optics Joined: June/15/2004 Location: United States Status: Offline Points: 13182 |
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I am glad Kahles took care of you.
They have not had some difficulties establishing a good base in the US market, but they always made excellent products and treated their customers well. I hope that persist at it. ILya
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Sgt. D
Optics Master Extraordinaire Joined: February/20/2008 Location: North Carolina Status: Offline Points: 4525 |
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Great news! I hope the multi-zero will be available again. I've got people asking about them often. The ones I have are top notch. The used Khales multi-zero scopes I've found lately have gone thru the roof in asking price. We need renewed access to get prices back in check.
Let us know how things go Chris.
Thanks!
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Take care of Soldiers, Show em how its done and do it with em, Run to the Fight & and hold your ground! I die my men go home! If you're a NCO and this ain't you. GET OUT! GOD BLESS AMERICA!
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backtobethel
Optics GrassHopper Joined: August/01/2011 Location: Nebraska Status: Offline Points: 2 |
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Wanted to close this out with an update. I received the scope yesterday from Kahles. They replaced the reticle, cleaned the scope, recharged it with nitrogen, sealed it, and checked that it held zero. No charge. The work appears to be top shelf, as expected, and I am very, very happy.
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budperm
Optics Retard show me your sheep!! Joined: January/01/2009 Location: Pennsylvania Status: Offline Points: 31710 |
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Kahles is a class act, they just made a couple of bad management decisions in their choice of US representation. Lets hope 3rd time is a charm for them!!!
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"Peace is that brief glorious moment in history when everybody stands around reloading".
--Thomas Jefferson |
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brodeur272
Optics Journeyman Joined: September/23/2007 Location: United States Status: Offline Points: 609 |
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Maybe we can change the title of this thread since we did get a satisfactory finish to it...
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bugsNbows
Optics God bowsNbugs Joined: March/10/2008 Location: North Georgia Status: Offline Points: 11201 |
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+1. I love Kahles and their CS. |
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If we're not suppose to eat animals...how come they're made of meat?
Anomymous |
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