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Kahles IS Clueless |
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JGRaider
Optics Master Joined: February/06/2008 Status: Offline Points: 1540 |
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Posted: July/13/2011 at 14:18 |
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Taken from another thread, but interesting the way they treat their customers, in light of the fact they don't know from year to year who will be handling their CS in the US, and in light of the fact they supposedly had a lifetime US warranty......
http://www.24hourcampfire.com/ubbthreads/ubbthreads.php/topics/5235570/Kahles_repair#Post5235570
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SVT_Tactical
MODERATOR Chief Sackscratch Joined: December/17/2009 Location: NorthCackalacky Status: Offline Points: 31233 |
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interesting.
Chris, can you shed some light on Kahles recent movements?
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koshkin
MODERATOR Dark Lord of Optics Joined: June/15/2004 Location: United States Status: Offline Points: 13182 |
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Kahles wants to be in the US. They have superb products and the one time I had to use their customer service, they shipped the scope back to Austria and fixed it at no charge.
It is unfortunate that they do not currently have a US distributor. They made a couple of bad decisions in trying to work with Legacy and Gamo. I think they have now realized what kind of a US partner they need and their next US venture will be better thought out. ILya
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brodeur272
Optics Journeyman Joined: September/23/2007 Location: United States Status: Offline Points: 609 |
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I sure would like to see the C series scopes come back to the US.
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tahqua
MODERATOR Have You Driven A Ford Lately? Joined: March/27/2006 Location: Michigan, USA Status: Online Points: 9044 |
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JGRaider, have you personally had problems with Kahles?
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Doug
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JF4545
Optics Master Joined: March/31/2009 Location: Washington Status: Offline Points: 2753 |
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Yep me too, I own 2 Kahles and they are by far the best glass of any scopes I have. Nice looking scopes as well...Ive spoke with Kahles CS, Hermann was his name, great guy, great service. Im betting this is a temp problem. To bad when some people find the need to bash a very old, great scope company ...
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JGRaider
Optics Master Joined: February/06/2008 Status: Offline Points: 1540 |
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With their pathetic CS over the past 5 years, and so many viable options out there, I've not, nor will I try one. I see no reason, especially now.
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koshkin
MODERATOR Dark Lord of Optics Joined: June/15/2004 Location: United States Status: Offline Points: 13182 |
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OK. This leaves me a bit confused. You have not tried Kahles scopes. You have no intention of trying Kahles scopes. Fair enough, to each his own. The market does offer plenty of alternatives. However, given that you have neither tried nor plan to try Kahles scopes, what is the reason for this thread? ILya
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JGRaider
Optics Master Joined: February/06/2008 Status: Offline Points: 1540 |
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To give a heads up, to the many people who plan on spending their hard earned money on a product, that this particular manufacturer has pathetic customer service, and may not even honor the warranty they represent. That could be a major factor in deciding who to spend your money on, could it not. ?
I could personally care less who spends how much, on which product. Some people may, however.
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Chris Farris
TEAM SWFA - Admin swfa.com Joined: October/01/2003 Location: Texas Status: Offline Points: 8024 |
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SONA and Kahles have reached out to us and we are meeting with Kahles this month. From the preliminary correspondence it is safe to say that we will be selling Kahles products, possibly this year. Edited by Chris Farris - July/14/2011 at 17:02 |
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koshkin
MODERATOR Dark Lord of Optics Joined: June/15/2004 Location: United States Status: Offline Points: 13182 |
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That is good to hear. Something tells me that customer service is not going to be an issue. ILya
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koshkin
MODERATOR Dark Lord of Optics Joined: June/15/2004 Location: United States Status: Offline Points: 13182 |
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Oh, and for the sake of full disclosure: I do not have any affiliation with Kahles beyond occasionally talking to the guy who runs Kahles's sales and marketing (met him at SHOT).
ILya
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Yotimbo
Optics GrassHopper Joined: July/15/2009 Location: AJ AZ Status: Offline Points: 15 |
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I'm sure the people at Kahles are going to lose a lot of sleep over not selling this guy a scope!
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3_tens
Optics Jedi Master Joined: January/08/2007 Location: Oklahoma Status: Offline Points: 7853 |
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If anyone at Kahles is watching. I know that if you brought back the CL rimfire series it would be well received. I have been looking for another scope of this quality for over 3 years.
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Folks ain't got a sense of humor no more. They don't laugh they just get sore.
Need to follow the rules. Just hard to determine which set of rules to follow Now the rules have changed again. |
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JGRaider
Optics Master Joined: February/06/2008 Status: Offline Points: 1540 |
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Then you ought to do the Kahles CS guys a favor and show them this link. They're screwing some folks over pretty good.
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Bitterroot Bulls
Optics Master Extraordinaire Joined: May/07/2009 Location: Montana Status: Offline Points: 3416 |
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When SWFA is handling the CS, consumers can rest easy ... and that's a fact.
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-Matt
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Sparky
Optics Master Extraordinaire Joined: July/15/2007 Location: SD Status: Offline Points: 4569 |
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Code4
Optics Apprentice Joined: July/11/2010 Location: Australia Status: Offline Points: 76 |
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Kahles offer a very good value for money scope. I've had two and will buy more.
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Roy Finn
MODERATOR Steiner Junkie Joined: April/05/2004 Location: United States Status: Offline Points: 4856 |
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If they only offer the 30mm scopes at the prices I've seen they are going to have a tough time competing against the other euro's who have no circus issues in their past like what is going on now with Kahles.
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JGRaider
Optics Master Joined: February/06/2008 Status: Offline Points: 1540 |
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I'm sure Chris and Co. will take care of business. However, they shouldn't have to be a mediator. Kahles should honor their own written warranty, period. How can anyone argue that fact? |
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